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The Westin Pasadena


Hotel class 4.0 of 5
191 N Los Robles, Pasadena, CA 91101
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Reviews you can trust

81% Recommend
4.0 of 5 stars 140 reviews
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By trip type
All (140)
[ Date ] [ Rating ]
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4 of 5 stars
Los Angeles, California
12 Nov 2009 | Trip type: Couples

This would be a very nice, modern Westin that features a current Westin room design and has a comfy bed and a double shower-head, except there's one problem. It is the dirtiest Westin I've stayed at. Ever. I've stayed in dirtier rooms, but not ones that belong to a major upscale chain. The carpet in the hallway from the elevator... more

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3 of 5 stars
Ohio
30 Oct 2009 | Trip type: Business, Solo travel

I arrived late in the evening. The staff was great and very helpful. This is something to expect from Westin. The food was excellent bu the prices were not. The ground were very nice and I had a great view of the Mountiains from my room. You have to pay for Wi-Fi. The worst part of the stay was the... more

Management response from
TheWestinPasadena, General Manager

I am sorry that you found the noise to be a problem. Generally speaking the windows do a great job of keeping out the street noise and we do not receive much feedback regardiong the room to room noise. Nonetheless, I am sorry if the noise left you less than well rested as The Heavenly Bed usually delivers on a...

Very nice
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4 of 5 stars
Chelan, WA
26 Oct 2009 | Trip type: Business, Solo travel

This hotel is well located in the center of town. The valet parking is only 13.00. The employees seemed friendly and helpful. The rooms are very nice, as are the beds and the bathrooms. It has a great workout area. The pool is quiet, outside, and overlooks the old part of town. It has a great view. I didnt eat... more

Management response from
TheWestinPasadena, General manager

....We think so too, so thank you for taking the time to comment. The hotel and the city have so much to offer and we are simply thrilled that you had a great time enjoying both. Remain well....

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5 of 5 stars
Birmingham
17 Oct 2009 | Trip type: Business, Solo travel

I stayed here for a few nights on business and was impressed with the levels of service on offer, and the genuine charm of the staff, at such a large and corporate venue. On day 1, I wasn't sure how to get to the location of my first meeting, and a member of staff chauffeured me there; in the bar,... more

Management response from
TheWestinPasadena, General Manager

There is little more that I can ask from such a review; thank you! We are glad that you had a great stay and hope to see you again soon. Take care....

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3 of 5 stars
San Francisco, CA
11 Oct 2009 | Trip type: Couples

We spent two nights at the Westin Pasadena this weekend. Parts of the room were very obviously dusty when we checked in - a thin layer of dust on both phones and all lamp bases. On Saturday, we left at 9:30 a.m. and returned at 4:45 p.m. after going to a long and hot football game, and we were really... more

Management response from
TheWestinPasadena, General Manager

I was sorry to read that we fell short of the mark during your recent visit. It is through feedback such as yours that we get the opportunity to learn and improve. While I can appreciate that you would rather we discover these shortfalls prior to a guest's stay, it is not always possible. That said we will take your...

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4 of 5 stars
So. Ca.
8 Oct 2009 | Trip type: Couples

We met for drinks twice and were waited on right away. The second time the bar was very busy but the staff was well equiped to handle the increase in customers. The beds were most comfortable. We couldn't believe how quiet the room was. We were surprised the breakfast menu did not include more selections. All of the wait staff... more

Management response from
TheWestinPasadena, General Manager

We look forward to welcoming you on your return and thank you for your loyalty. We have a great guest loyalty program called SPG and if you are not already a member, please do not hesitate to give me a call so we can make arrangements for you to earn points on during your visits. That said if you are...

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4 of 5 stars
CA
8 Oct 2009 | Trip type: Business

A very nice hotel - the room was comfortable and well kept up. Service was excellent by everyone we contacted, such as the front desk, housekeeping and free shuttle service. Since our time was booked up with commitments elsewhere, we did not eat at the Westin, nor use the pool or fitness center, so cannot rate those things. more

Management response from
TheWestinPasadena, General Manager

I cannot thank you enough for taking the time to write and share the wonderful experience you had while visiting. We wish you continued safe travels; be well.

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1 of 5 stars
Penticton, Canada
8 Oct 2009 | Trip type: Family
1/1 found this review helpful

We booked our stay several weeks before hand for 2 nights through expedia for 4 of us (2 adults, 2 teens). on arrival we were told our room wasn't ready so we returned at approx 3pm to be told that the only room they had for us had 1 bed! we were told that extra beds would be brought to... more

Management response from
TheWestinPasadena, General Manager

I was disheartened to read of your difficulties during your stay and assure you that your experience was anything but typical. While the compenstaion may have missed the mark in your estimation, I am pleased that the Front Desk team offered their empathy and an opportunity to make things right. That said I hope you will try us sometime in...

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4 of 5 stars
Las Vegas, NV
7 Oct 2009 | Trip type: Couples

I thought this was a nice hotel. The room seemed perfect for a business traveler, if a little on the small side. Check-in was the fastest I've ever had, staff was very friendly and efficient all around. Valet was trouble-free. Location close to "Shopping District" and excellent restaurants. Great location for taking in a Dodger game. Great selection of TV... more

Management response from
TheWestinPasadena, General Manager

We could not agree more....thank you for letting us and everyone loyal to TripAdvisor know what a great experience you had. Travel safe and remain well!

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2 of 5 stars
New York
28 Sep 2009
0/1 found this review helpful

Currently in a dispute with the Westin after the manager decided to charged me an extra $300 because there was "debris left on a patio", the trash smelled of beer and cleaning crews were unable to finish cleaning a 1100 square foot suite quickly enough after the hotel granted us a late check out. The manager apparently decided that this... more

Management response from
TheWestinPasadena, Management

Thank you for your comments, but equally important for allowing us the opportunity to resolve this issue directly with you. It is always unfortuantely when circumstances of this nature place a damper on what is otherwise a wonderful experience. That said I respect your perspective and appreciate your willingness to find compromise. In the end, I believe it was not...

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The Westin Pasadena Also Known As

  • Westin Pasadena
  • Pasadena Westin
Address: 191 N Los Robles, Pasadena, CA 91101