Omg this place has gone downhill so badly since our stay 3 years ago! I know it was memorial day weekend ( tip to non us visitors - avoid this weekend in any popular hotel in the USA) but the whole place seems to be about extracting as much money out of guests as possible whilst cutting corners at every...
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Stayed the property for 9 nights hoping to enjoy our vacation in Palm Springs. This clearly is a party hotel on weekends with little or no security supervision. The housekeeping is awful at best.
Housekeeping forgot to clean our room one day and forgot to replenish towels on two days, and when they did clean the room, it was evident...
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We only had a few days for a break but wanted to go somewhere warm. Mexico or the Carribean would have been too much hassle for the time available, so we chose PS as a worthy surrogate.
The Riviera was an excellent experience throughout, the staff at all levels is very accomodating, nowhere more so that at poolside where the...
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We knew it'd be a busy weekend in Palm Springs but we didn't realize that the Riviera is apparently the destination for spring breakers of all ages. Never mind that it isn't spring break but somehow the hotel has become the trashy Vegas style pool party nightmare we didn't even knew went on in Palm Springs.
The rooms are worn...
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We came here in May/June of 2011... And once before in summer of 2010. Our recent experience was ok. The pool music and experience was good. However the hotel itself looks a bit like it needs some renovation and attention. The lobby entrance and lobby itself is nice and so are the rooms, but our balcony sliding door was broken...
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We sincerely appreciate your feedback as it is of much value as we are in the process of making improvements resort wide. We are glad you enjoyed the food and the pool scene, thank you and we hope to see you back again.
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The hotel is in a nice, convenient location for any local attractions that might entice the weary traveler. However, prior to arrival do your research, extra charges are bound to be encountered. Pros about my trip included the decor, the bed, the pool, the wifi and the privacy.Maybe a little too much privacy, when driving through the gated compound you...
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We appreciate your feedback and we are sorry that you were left with a somewhat negative impression of the resort. We do charge a resort fee as does most deluxe hotels in the area. The fee includes use of the fitness center, local telephone calls, self parking, in-room coffee, daily newspaper upon request, tennis courts, wireless internet service and computer...
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Once again I was in the desert and at the pool at the Riviera. What a great pool. The service was great and so were the drinks. Make sure you get the Monroe. The location is perfect for shopping and dining.
Reviewed 24 October 2011
Thank you for choosing the Riviera. We definately would like to see you return for another trip. We are glad you enjoyed our beautiful pool and we hope to see you again soon.
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OK, so the wife and I are celebrating our 15th anniversary, and we decide to stay at the Riviera over a May 2012 weekend. Now we are probably older than their target weekend demographic, but I guess we are trying to re-capture our youth a little bit as well. It was interesting to say the least.
First, the service, I...
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Thank you for sharing your feedback with us. As we are in the process of making improvements, resort wide, please know that we share these comments with our team and we will address the concerns you had regarding security and cleanliness of the public areas. Once again, thank you for joining us at the Riviera and we look forward seeing...
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This was our second visit to the Riviera Resort and we didn't think it was possible but it was even better than he first. The staff is incredible from the the front desk staff to the valet to the busboys to the restaurant manager, bartender to the chef to the spa staff. The decor is impeccable and the food is...
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Thank you for choosing the Riviera! We definately would like to see you return for another trip. We will pass along the good news that our staff was accommodating and that you enjoyed our food and beverage outlets. Once again, thank you for staying with us and for the positive review.
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I shouldn't have booked this hotel to begin with. It's not my kind of place. I much prefer the Viceroy in Palm Springs. When we started to walk through the pool area on our way to our room we instantly knew we had booked the wrong hotel. We decided to have a ... what the bartender described as a "refreshing...
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We appreciate you voicing y our concerns. We are sorry that you departed with a negative impression of the resort. We have shared your list of concerns with our team which will assist us in making adjustments to the daily operations. Your feedback is welcomed as well as a return visit from you as we would love the opportunity to...
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