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Embassy Suites Hotel Palm Desert Resort

3.0 of 5
74-700 Highway 111, Palm Desert, CA 92260
Hotel amenities
Ranked #14 of 22 hotels in Palm Desert
3.5 of 5 stars 144 Reviews
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144 reviews from our community

    Trip type
Traveller rating
    36
    48
    27
    18
    15
Date Rating
endless_summer1966
Texas
Senior Contributor
28 reviews
2 helpful votes
4 of 5 stars Reviewed 5 February 2012

As I arrived to the hotel for the Humana Challenge, hotel lobby well appointed, welcomed as I approached the front desk, answers about local events and dinner was answered without hesitation. Beware of room service. It would serve them well if they knew the soup or dinner of the day without using the phrase....uuumm I think so. NO thought involved.... More

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Blooms65
Northern California
Senior Contributor
30 reviews
13 helpful votes
3 of 5 stars Reviewed 31 January 2012

We enjoyed our stay at ES and the weather couldn't have been better right at 80 degrees in January. What a treat! Everything is kept in tip top condition but I will suggest that you not get a room next to any of the glass doors as when they open the door drags the threshold causing a scrapping noise that... More

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52yearoldskier
Gloucester, United Kingdom
Contributor
12 reviews
52 helpful votes
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Stayed here to visit relatives who live in Palm desert, on the second stop of our first trip to the States. Just what we wanted, a clean, spacious, no nonsense place to sleep. Impressed with the little kitchenette. There is a large supermarket you can walk to next door which was handy for snacks and drinks. The breakfast was a... More

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blish
California
Reviewer
5 reviews
2 helpful votes
2 of 5 stars Reviewed 25 January 2012

I love staying in ES, Most of the time I can be assured of a comfortable bed, sizable room, working facilities. While this particular property is a unique ES, it's tasteful decor is sure to please. I am a HH Diamond member. I don't expect the world but I do expect to be able to get room service when it... More

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hpatkinson
santa monica
Senior Reviewer
6 reviews
3 of 5 stars Reviewed 24 January 2012

Our stay here was good, and we brought out 7 month old. They were very accomodating, and the suite was perfect as we could put the baby down in the room, and still hang out in the living room the rest of the night. They provided a pac-n-play for the baby and the hot breakfast in themorning was great. The... More

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plmdr10, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review
5 February 2012

hpatkinson, I would like to thank you for posting this nice review of your stay here. I am very pleased that we were able to accommodate you and your family. Having the extra living room area is definitely a nice benefit when traveling with young children; more space to stretch out and relax! I apologize for the issue that you... More

MCMLX
Los Angeles, California
1 review
1 helpful vote
1 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

2011 New Years Eve. I arrived with the confirmed reservation both in writing and over the phone 2 hours prior to arrival. At check in things turned awry. Once they checked my ID a strange behavior took place. Clerks started whispering and passing hand written notes from the manager to inform me that my room does not exist and that... More

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plmdr10, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review
20 January 2012

MCMLX, Allow me to begin by extending my sincerest apologies to you for the awful experience and difficulty you had during your check-in at our hotel over New Year's Eve. In all honesty, it was very difficult to read about what happened, considering that it was my department that handled this situation so poorly. It is certainly never our intention... More

slowfoodslowfood
San Francisco, California
Senior Contributor
27 reviews
8 helpful votes
4 of 5 stars Reviewed 18 January 2012

We have stayed in other Embassy Suites and always love them. Ours was a room on the far side from registration, which we were told was quieter. Word of warning -- if you need a luggage trolley, it's quite a maneuver getting one over to the parking lot on the other side of the building. If my husband weren't there... More

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plmdr10, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review
5 February 2012

slowfoodslowfood, Thank you for this great review! It looks like you were able to take advantage of most of our amenities while you were here and I am glad to see you shared your feelings about everything. In regards to the breakfast and Manager's Reception offerings, our management team has recently discussed several ways of improving upon these events. We... More

traveller154938
Prince George, Canada
Senior Reviewer
8 reviews
4 helpful votes
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We stayed at this hotel for four nights between Christmas and New Year's. Although the hotel seemed quite full, all staff were very friendly and accommodating. The room had a nice size and was clean. Yes, it's not the newest hotel in the world, but we felt it did the job just fine. Having a mini-fridge and microwave was also... More

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plmdr10, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review
20 January 2012

traveller154938, I sincerely thank you for posting this great review of your hotel experience! It was nice to see all of the good things, but very helpful that you included some areas of concern as well (i.e. pool towel issue, Internet charge). Learning about these problems greatly assists us in making corrections moving forward. Overall it appears you were able... More

mcdeel
Central California
Reviewer
4 reviews
2 helpful votes
3 of 5 stars Reviewed 8 January 2012

I stayed two nights at the Embassy Suites, Palm Desert, CA. Overall it was okay. It is an older facility, most of this style of Embassy Suites have been rebadged as some other chain at this point, like the Radisson in Covina, etc. Although they have done a fairly decent job at updating the facility. Our room was decent, no... More

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plmdr10, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review
20 January 2012

mcdeel, Thank you for posting this review of your stay! It's always nice to see our guests sharing their experiences online for other potential guests to see. I do want to apologize for the experience that you had in the guest suite regarding the mattress. As you mentioned, the core purpose of any guest's stay is to "sleep", so having... More

Polo789
Calgary, Canada
Senior Reviewer
6 reviews
3 helpful votes
3 of 5 stars Reviewed 3 January 2012

The foyet was beautiful - however the rooms screamed "old" - my first impression was the resemblence to my Grandmother's assisted living apartment in Vancouver. But functional. However for one reason I will not return to this hotel. The patio doors in the rooms do not open. Apparently "for my safety" the sliding doors have been bolted so they open... More

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plmdr10, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review
20 January 2012

Polo789, I would like to extend my thanks for posting this honest and detailed review of your recent stay with us. Feedback from our guests is well appreciated, especially when it helps bring to light potential issues that our hotel has so we can take action. I will admit that having an older property can be more challenging at times... More

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Embassy Suites Hotel Palm Desert Resort Also Known As

  • Embassy Suites Palm Desert
  • Palm Desert Embassy Suites
Address: 74-700 Highway 111, Palm Desert, CA 92260

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Embassy Suites Hotel Palm Desert Resort
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