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Holiday Inn Express Palm Desert / Rancho Mirage

2.5 of 5
74675 Hwy 111, Palm Desert, CA 92260
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Holiday Inn Express Palm Desert / Rancho Mirage
Ranked #5 of 22 hotels in Palm Desert
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172 reviews from our community

    Trip type
Traveller rating
    62
    63
    20
    18
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Date Rating
Newport Beach CA
1 review
3 of 5 stars Reviewed 26 April 2013

The staff was nice. Charlene was expecially so, demonstrating a friendly demeanor and helpful in answering questions and responding to requests...a jewel. Breakfast was plentiful and good. We would not go back again. After advertising as Pet Friendly, they gave us a hard time about bringing our 10lb very quiet dog and charged me $50-00 for one night for him.

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
29 April 2013

Dear Ron L, We very much appreciate your compliments about our staff and hotel. I will make sure that Charlene is made aware of the great service she provided to you. The hotel changed the Pet Policy on January 1st 2013, we do not accept pets anymore unless they are service animals, and this policy is clearly advertised in our... More

Victoria, B.C.
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 25 April 2013

This hotel is in a convenient area but is located next to an electric power station which affects the view from the pool and some of the rooms. We have stayed in several Holiday Inns but this is the oldest one we have stayed in. The hotel needs some serious updating and likely needs to be replaced. Among other things,... More

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
29 April 2013

Dear Tassica, Thank you for taking the time to review our hotel in Trip Advisor, There are a few things we cannot change like the view to the power station or to the mountains, with our hotel approaching 28 years of age, we are clearly not as shiny and new as other hotels in the area. With that said we... More

Murrieta, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2013

We are a group of friends (16-20) who enjoy spending time in the Palm Desert area including an overnight at The Holiday Inn Express Pal, Desert. We have spent the last four years at this hotel because of its excellent staff and the personal services they have provided us. I would highly recommend this hotel.

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
27 April 2013

Dear ColonyGals, Thank you very much for your review and comments...all are truly appreciated. Our location is clearly one of our biggest draws and the service we provide is crucial to keep discriminating guests returning year after year. We are very proud to be your hotel of choice in Palm Desert. We look forward to welcoming you again soon. More

1 review
5 of 5 stars Reviewed 23 April 2013 via mobile

I was very pleased with my recent hotel stay. The front desk staff made me feel very welcome and were helpful. Carlos was able to point out several recommendations, even gave me a discount coupon and he also told me several points of interest. The room was very well appointed and the property is in great condition. Also, the breakfast... More

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
25 April 2013

Dear Goldtrigger, We very much appreciate your kind comments about our hotel. Our goal is to always provide the finest accommodations and the highest service level at the Holiday Inn Express Palm Desert. We are very happy that we were able to exceed and “blew away your expectations”. I will make certain that Carlos is made aware of your compliments.... More

1 review
5 of 5 stars Reviewed 18 April 2013 via mobile

I was very pleased with my one night stay with at the Holiday Inn at Palm Desert. The night manager Charlene was so nice and welcoming when we arrived for a late check-in at midnight. Room was nice and clean. Definitely recommend staying here! My boyfriend and I will come back to this hotel in the future

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
23 April 2013

Dear Kherf22, We very much appreciate your compliments about our staff and hotel. I will make sure that Charlene is made aware of the great service she provided to you. We look forward to welcoming you again soon. More

1 review
5 of 5 stars Reviewed 13 April 2013 via mobile

I wanted to express my appreciation for the continental breakfast staff (Patty) were very helpful and deserve a great deal of praise for their excellent costumer service. To management and your staff for making my stay a great one, I will defenlenty be staying at the Holiday Inn Express in Palm Desert again, thank you.

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
16 April 2013

Dear ayoobriannaaa, Thank you very much for your 5 star rating of your recent stay at the Holiday Inn Express Palm Desert We do very much appreciate your ranking of our hotel. My staff does a great job and we are proud of them, I have shared your compliments with the staff and Patty. Thank you for giving me the... More

Reno, Nevada
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 April 2013

I stayed here six nights in March while attending some professional training. It was very convenient and they offer a convenient hotel shuttle to and from the Palm Springs airport. Rooms were nice size and very comfortable with nice large bathroom, chair and ottoman, good size desk, and a balcony to sit on. They have the best free breakfast I... More

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
16 April 2013

Dear drpass, Thank you for taking the time to share your six days business experience with us. The service culture at the Holiday Inn Express Palm Desert is predicated on a commitment to excellence that is personal, detail-oriented and always delivered in a warm and friendly manner. If we exceeded your expectations, I'm thrilled to hear it. That's our goal... More

Diamond Luv
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 8 April 2013

I traveled to Palm Desert for an event at the McCallum Theater and I chose this place because it's nearby. I've stayed at several Holiday Inn properties in my travels and they usually are predictable. This place was an exception. I was turned off the moment I got to the front desk: the clerk acted strangely and was very rude.... More

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
11 April 2013

Dear Diamond-Luv, Thank you for taking the time to review our hotel in Trip Advisor. I want to apologize for the issues you encountered during your stay. Clearly what you describe is far below the expectations that we have and not indicative whatsoever of what our typical guest feedback is. I have shared your comments with my front desk staff.... More

St. Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 8 April 2013

Spotlessly clean, fantastic location near great shopping and lots of interesting restaurants, and a super-friendly staff...what more can I say?! The price is a bargain for this area...would not stay anywhere else when I am in Palm Desert.

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
11 April 2013

Dear LuckyDucky4, Well, you said it all!! We do appreciate the kind words regarding the hotel, location and staff. We take pride in making sure that our service skills and guest satisfaction is the best and unforgettable! More

Port Moody, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 April 2013

My husband and 3 year old stayed here March 27-30. We arrived without reservations but had written down the address of a couple of hotels in the area. This was the first hotel we stopped and it was so inviting that we decided to stay.The hotel is extremely clean throughout. The outdoor patio areas and pool area were perfect for... More

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review
8 April 2013

Dear BenbubbyJ, Thank you for taking the time to share your wonderful detailed experience at the Holiday Inn Express Palm Desert. Our service culture is predicated on a commitment to excellence that is personal, detail-oriented and always delivered in a warm and friendly manner. As you mentioned, not every room in a hotel has the greatest view, but we will... More

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Additional Information about Holiday Inn Express Palm Desert / Rancho Mirage

Also Known As:
Holiday Inn Express Palm Desert / Rancho Mirage Hotel
Holiday Inn Express Palm Desert / Rancho Mirage Hotel Palm Desert
Holiday Inn Express Palm Desert
Holiday Inn Palm Desert
Palm Desert Holiday Inn
Address: 74675 Hwy 111, Palm Desert, CA 92260
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Palm Desert
Price range (per night): INR4,953 - 7,154
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Palm Desert Rancho Mirage/Golf Hotel, directly in the city of Palm Desert, is in the heart of the 'World Capital of Golf'. This award winning quality Palm Desert hotel, known for its 'friendly and helpful staff,' awaits your next visit to Palm Desert, California. Stay where the leaders stay. Players from the PGA, LPGA and Senior PGA have made this hotel their home away from home. The Holiday Inn Express hotel is centrally located to over 120 'world class golf courses' and Coachella Valley's corporate community. Minutes from El Paseo, Palm Desert's renowned Shopping District, the Living Desert, Desert Willow & Indian Wells Golf Resorts, famous Palm Desert restaurants, the Bob Hope McCallum Performing Arts Center, Indian Wells Tennis Gardens, La Quinta Art Festival and world famous Palm Springs. When you are ready to unwind, take advantage of our large heated pool and spa, play an invigorating game of tennis or shuffleboard or workout in the executive gym. All rooms have semi-private patios or balconies. Start your day off right with our complimentary Express Start breakfast. In addition to breakfast, watch the events of the day on the 47' plasma screen TV and notice the new decor that includes fine leather furniture and granite throughout. ... more   less 
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Holiday Inn Express Palm Desert / Rancho Mirage
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