Wow, what a beautiful hotel. After visiting my cousin in California she recommended this hotel to us before flying out of Ontario the next day. The staff was friendly; the rooms were beautifully decorated; free drinks and appetizers between 5-7 for guests staying at the hotel. The restaurant food for dinner was delicious. We used the hot tub on our...
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Dear Jbg01_52 -
Thank you so much for your very kind review. We are always thrilled when a review starts with the word "wow" as that is the word we are aiming for in our service and accommodations. It is outstanding to hear that you found each aspect of the hotel, from the service to the decor, so exceptional. The...
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This is my family's second stay at this hotel. During our first stay in March, we encountered some minor problems and I had filled out the survey after that stay. Well, the Ayres family of hotels really do read those and take their guests comments and concerns seriously. I have never found that with other "chain" hotels. A special thanks...
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Dear Carole -
Thank you so much for giving us the a second chance! It was an honor to be given the opportunity to provide you with a relaxing stay during this particular visit. We do take guest comments very seriously as the guest experience is important to all of us, so I will be sure to pass along your...
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I picked the Ayres Hotel & Suites based upon the recommendations of Pacific Sports, who sponsored L'Etape du California on April 28, 2012, and the close proximity to the Ontario Airport. From the courtesy shuttle to/from the airport to the ease in checking in/out, my stay was more than what I had anticipated. I had read the recent reviews before...
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Dear Chris -
Thank you for allowing us the opportunity to surpass your expectations. We strive to make the hotel experience a comfortable and convenient one for our guests, so it is truly wonderful to know that we have succeeded in this meeting this goal. I am pleased to know that the amenities offered were enjoyable and the location suitable...
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I recently stayed one night and thoroughly enjoyed the stay. The rooms are well appointed and the beds extremely comfortable with soft sheets and great pillows too. The front desk staff was very friendly and professional. The morning breakfast buffet was above average and the fountain courtyard was right outside with tables or you could eat inside. The room was...
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Dear Pamila -
Thank you for taking the time to share your experience with fellow travelers. What a treat to know that everything from the inviting lobby to the bedding in our guestrooms to the complimentary full American breakfast lent themselves to such a remarkable hotel visit. Nothing pleases us more than to know a guest has left our hotel...
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A fairly large hotel, With wide, thick carpeted, quiet hallways. If your room is far from the front desk, you might have to do some walking. The a.c. made a slight noise when it cycled on/off. These are the only negatives. Otherwise, it's low price & plush rooms make it a fantastic value.
Dear Josh -
We appreciate your very kind review. Our property is a full service boutique hotel featuring 167 rooms and do understand if guests may have needs restricting movement. We are always happy to accommodate a guest by moving his or her room closer to the Front Desk whenever possible. I am very pleased, though, that you found such...
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We recently stayed at Ayres for a wedding that was also held there. Everything from the staff to the ceremony was awesome. Friendly staff and clean rooms, it was great. The only thing i had an issue with was the air in the room. It was a bit drafty and humid (weird) and i ended up getting sick as a...
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Dear Angelica -
We were so pleased to have the opportunity to welcome you during this very special event. With our large event space and catering capabilities, we host many weddings and know it is of the utmost importance to the wedding party that each of their guests is treated to a comfortable hotel experience. I am so pleased we...
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Clean and well maintained hotel. Nice pool area. Only con is the ac in the room was super loud, but overall it's a good hotel. They also offer free breakfast which is a great plus! The staff were very friendly!
Dear Faby99 -
We were so pleased to be given the chance to welcome you to our hotel. We strive very hard to provide the ultimate in cleanliness and friendly, accommodating service, so it is wonderful to know that you found each of these things so favorable. I do apologize if the A/C in the room was not conducive to...
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I attended the Ayres Hotel for a business conference this week. This was the second time we have had our meeting here because of the excellent staff service with all of the amenities needed to have a one stop shop property. The rooms are very nice and kept clean to my standards. I would definitly reccomend this property to friends...
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Dear SergioPicazo -
It was wonderful having the opportunity to welcome you. Thank you for taking the time to review our hotel on TripAdvisor. We do have a wonderful team of people that assist in planning and executing meetings at the hotel, so I am thrilled they have been able to provide you with such consistently excellent service. I am...
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I know that management would say the staff perform their jobs very well, and I agree with that. But there are two Employees that went beyond the call of duty. With 2 weeks booked and payed for at the hotel for training nearby, they said they did not have my reservations. Thanks to Expedia for screwing that up. Tanisha and...
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Dear Chris -
Thank you very much for your kind review of our hotel. Providing exceptional guest service in order to create the best possible experience for those visiting the hotel is one of our main goals, so I am proud to work with a team that takes this so seriously and was able to assist you so thoroughly. Tanisha...
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The rooms are big, the property is very nice, and the service is friendly. You can get this at a lot of big expensive hotels. But for all this, the price is really a great bargain! The value is unmatched. I'll be searching for an Ayres hotel for my next trip.
Dear 2004Etape -
Thank you very much for sharing your experience on TripAdvisor. We strive to make our rates and offered accommodations/amenities competitive, so it is wonderful to know that find such a great value in our hotel. There are twenty hotels in the Ayres Hotels collection that are located throughout Southern California which means we will most definitely have...
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159 Reviews
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