This hotel is good for a night at the airport. The desk clerk actually printed my boarding pass. The shuttle was on time and provided a quick 5 minute or less drive at 4:45 am!! The morning desk clerk gave me some power bars and a coffee. The room itself was a little "tired." I wouldn't stay here for anything...
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I highly recommend this hotel :) pool was very clean. Employees were very helpful and pleasant also.
Dear Jurlopez,
We truly appreciate your candid remarks about our Ontario Hotel. We are delighted to know that you had a fabulous stay with us. We look forward to serving you again on your future visits to the area!
Thanking You,
Guest Relations Coordinator, Guest Relations Manager
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The room was clean and very spacious. Customer service was awesome! The computer in the lobby was in use and my husband and I needed to print something so the desk clerk allowed us to use the desk computer. Also, when we were checking out, the manager on duty gave us a slight discount since we stayed 4 nights. We...
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Dear tinkerbell215,
Thank you for choosing to stay with our Ontario Hotel. We are pleased to know that your stay with us was one of comfort and enjoyment. You are absolutely correct abut how friendly team members ensuring a friendly and awesome stay for our guests. We look forward to serving you again on your future visit to the area!...
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The maids blasting their Mexican music while cleaning rooms woke me up every single morning of my stay. One time at 6am!
The walls are paper thin... Literally. I officially know every detail of my neighbors sex life. Not ok.
I saw that the price was slightly more affordable than the other hotels in the area but after crawling into...
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Dear UUUtinaUUU,
We would like to apologize for not being able to exceed your expectation on your recent stay with us. Please know the breakfast snacks we offer are complimentary and we do not market our hotel as a free breakfast hotel. We will look into your comments and share them with our entire team. We hope you will provide...
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I recently needed a place to stay before climbing Mount Baldy. I chose the Red Roof Ontario Airport due to location, cost, and Tripadvisor reviews. It is close to the airport, and is adjacent to a highway and a railroad track. I requested a "quiet" room because of Tripadvisor reviews, and was given a king room on the first floor...
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Dear docdiamond,
Thank you for completing the online review on your most recent stay with us. It is great to know that your stay with us was one of comfort and satisfaction. We look forward to serving you again on your next visit to the area!
Kind Regards,
Guest Relations Coordinator, Guest Relations Manager
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We stayed at this hotel because it was close to our cycling event, but I didn't realize it was so close to the railroad tracks. A few airplanes flew over our roof and the noise was acceptable, but the trains that came by was far too many and disruptive. The room was clean. Customer service was OK. When we checked...
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Dear spicytofu,
First and foremost, we would like to apologize for not being able to meet your expectations. It is unfortunate that your stay with us was not one of comfort and satisfaction. Please know we will review your feedback with our entire team and take the necessary steps to ensure this does not happen again. We hope you will...
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Our group of 15 were made to feel welcome. When one room was assigned across the hallway from the laundry room, we were offered an alternate room! No attitude, just friendly service! Upon our departure, we realized two of our track and field athletes had forgotten items of clothing and phone charger. I called the manager and he graciously agreed...
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Dear Janismeister,
We are delighted to hear your wonderful remarks about our Ontario Hotel. It is great to know that your stay with us was of comfort and satisfaction. We do pride ourselves in providing friendly service along with newly renovated guestrooms and public areas. We look forward to serving you again on your next visit to the area!
Kind...
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When we arrived they gave our room to someone else and three of us had to cram into a smoking room that smelled worse than a casino. The bedspread had cigarette burns and there were trains that ran by the hotel it seemed every hour on the hour...
Dear Janine C,
First and foremost, we would like to apologize for any inconvenience caused to you during your stay with us. It is unfortunate that you had to stay in a smoking room when you had booked a non-smoking. We will look into what happened here and get back to you personally.
Kind Regards,
Guest Relations Coordinator, Guest Relations...
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Rooms were very clean. TV didn't work in my first room but staff was very fast in switching me rooms.
Dear brittherena,
We are glad to hear that our staff was very quick to fix the TV issue you had with your room. We would also like to thank you for choosing to stay with our Ontario Hotel. We look forward to serving you again on your future visit to the Ontario area!
Kind Regards,
Guest Relations Coordinator, Guest Relations...
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Front desk was wonderful, room was OK noise from Southern Pacific Railway was constant and dogs barking in the hotel. Just watch your step when you walk outside, the dogs have been there also. What ever happned to Hotel/Motel brand standards?
Dear Lanndshark,
First and foremost, we would like to apologize for any inconvenience caused to you by our pet friendly policy. Please know we have a designated area for pets and our staff is on a constant pursuit to ensure that our hotel guests are completely satisfied with our accommodations and friendly service. We hope you will give us another...
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159 Reviews
