Usually my favorite place to stay when traveling, this one needs a little help! A little short handed to say the least. ( Did i say trying to save a penny??) Poor girl and one guy were overwelmed and their was only 6-8 people. I wanted to stay in and ordered a sandwich but after a half hour i cancelled...
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Thank you for bringing this to our attention, and I also have to apologize - this lapse in service is certainly not acceptable. Our main interest is to always provide excellent guest service, and we will review the situation and staffing so we can avoid these situations in the future.
We hope you will consider returning for an experience that...
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We needed a place to crash because none of us were able to drive home after drinking at Dave and busters. We decided to walk ourselves and see if we can stay at the Hampton but the guy at front desk was rude to us because we were young. Well that just made us walk next door and didn't realize...
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Haha, sounds like you had a great time that night! Glad we were able to offer a place to crash, and thank you for the review, it is greatly appreciated.
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There is no other place I will stay when my travels take me to Ontario! Very simply, outstanding, friendly, and caring customer service! I have stayed at several other local Hotels, but have now found the one worth returning to.
I recently stayed with my son at Hyatt Place Ontario during a weekend-long baseball tournament. The location of the hotel is excellent, exactly adjacent to Ontario Mills - a fabulous indoor shopping mall with great restaurants. Hotel is easy to reach via highways, and a short stop from Ontario Airport. Room was very spacious, quiet, free wireless Internet, and of...
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We just got finished staying here for 2 nights. I was a little worried about the Hyatt because it's only the 10th highest rated place in Ontario, but after having stayed at similarly priced places in Ontario (Embassy Suites, Ayres, Radisson), I have to say that (1) we really liked the Hyatt alot and (2) it's important to look carefully...
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This hotel is almost exactly where the 10 and 15 interstate freeways meet, across from Ontario Mills shopping center. The room was very spacious with a really good design where you can see the t.v. from both the bed and from the couch seating area, which is somewhat separated by a half wall. Nice desk area, with all the plugs...
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Thank you for taking the time to share your experience. We hope to welcome you back the next time you are in the area.
Greetings,
your team from the Hyatt Place Ontario/ Rancho Cucamonga
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We stayed here for 2 nights for a short "retail therapy" trip to California.
I have never stayed at a Hyatt Place before so didn't know what to expect other than what we read in the reviews.
Overall, we were very pleased with out stay!
Check-in was smooth and quick. Internet was free. Breakfast (somewhat limited) was free. Rooms were...
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Thank you for this great review. We hope to welcome you again the next time the doctor orders a little retail therapy!
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Stayed five nights in February 2012 - room seem "tired", couch was worn and saggy, dust was gathered in the corners of the room, long hair found on outside of beddings, difficult to regulate a/c, booked a king size bed and received two queens (didn't request change as we were tired from the flight), beds were adequate but not what...
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VERY GOOD - price, room , location, internet, continental Breakfast (it's very good for the hotel price). I recommended it for all!
Thank you!
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Not much to say about this place, neither good nor bad. It is a standard Hyatt Place, which really isn't meant as a compliment. The rooms are the same as at other HP's and the free breakfast is the HP typical yogurt, juices, low quality pastries, and half decent cut up fruit. The heater/AC units are the typical obnoxiously loud...
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