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Doubletree Hotel Ontario Airport


Hotel class 3.5 of 5
222 North Vineyard Ave, Ontario, CA 91764-4431
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67% Recommend
3.5 of 5 stars 33 reviews
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By trip type
All (33)
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4 of 5 stars
dominik_r   73 contributions
Bangkok, Thailand
24 Dec 2009 | Trip type: Friends getaway

I planned to stay twice as I had early morning flights out of Ontario Airport, but second time I stranded in San Francisco as I missed my flight. If you arrive late at the Airport keep in mind to call the Hotel for the free shuttle in the arrival hall using the courtesy phones. Shuttle takes less than 10 minutes... more

Management response from
Yolanda McKinney, manager

Thank you for your valuable feedback in regards to your recent stay with us. I'm sorry to hear that you missed your flight but we were delighted to have you as our guest and more importantly, that you enjoyed your stay. Although we are not a five star hotel our goal is to provide each and every guest with five...

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3 of 5 stars
VacationQueen24   19 contributions
Seattle, WA
28 Nov 2009 | Trip type: Family

So Doubletree and Hilton are apparently both managed by Hilton, but the Hilton Ontario Airport hotel seems to have better value (it was cheaper to start with... and the hotel actually looks like a 3.5-star accommodation. The Doubletree looks more like a motel... The good thing about Doubletree is that they don't charge for parking (whereas the Hilton charges $11... more

Management response from
Yolanda McKinney, manager

Guest service is our number one goal at the Doubletree Hotel Ontario. You do us a great service by taking time out of your busy schedule to write. It is through concerned guests, such as yourself, that we gain insight into areas of our business that require attention, areas that may have otherwise gone unnoticed. I would like to take...

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3 of 5 stars
zlatarifka   3 contributions
san diego, Ca
25 Sep 2009 | Trip type: Family

Reserved two rooms and checked in late in the evening. One room had no hot water (I wasn't aware of it until the next morning) and my room had hot water in shower but not in sinks. Loud, raucous parties in the next building. We left early the next morning, and a few days later I decided to call the... more

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3 of 5 stars
cjgreen   1 contribution
Illinois
16 Jun 2009 | Trip type: Couples

I lost my ID the day before my arrival at this hotel. I had a Team Member reservation and at check in, had my credit card and Travel Pass but did not have an ID. The lady asked me if there's any other way she could verify my employment with Hilton and I told her to call my property directly.... more

Management response from
Yolanda McKinney, Manager

Guest Service is our number one goal at the Doubletree Hotel Ontario, Ca. I am glad that my staff was accommodating and your check in process was seamless. Team members need to keep in mind that they are representing the company and are held to a higher standard. We appreciate your feedback and the safety and security of all of...

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2 of 5 stars
TurqFino   1 contribution
Tucson, AZ
16 Jun 2009 | Trip type: Solo travel

The hotel facilities were nice with beautiful grounds and delicious cookies. However, if you want to sleep do not stay here. There is a night club that plays loud music until 1:30 in the morning! Plus the walls are paper thin, so every movement by someone in the hallway or in the room above you can be heard. Very loud... more

Management response from
Yolanda McKinney, Manager

Thank you for your valuable feedback in regards to your recent stay at the Doubletree Hotel in Ontario, California. I realize how disturbing it must have been to be bothered by the music coming from our Misty's lounge. I have found that some guests have more of a sensitivity to this type of disturbance. Believe me, the comfort of our...

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5 of 5 stars
Lucky1Phoenix   1 contribution
Phoenix
15 Jun 2009 | Trip type: Business, Solo travel

I have been coming to this location for well over 15 years. The accomodations and serv ice is a absolute 10. Have a great stay ?? more

Management response from
Yolanda McKinney, Manager

Thank you for your positive feedback. We would also like for you to know that we don't want you, your family, and/or colleagues to stay any place other than the Doubletree Hotel Ontario-Airport. We appreciate you and your continued business. Sincerely,

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5 of 5 stars
chrism60   5 contributions
chrism60
10 Jun 2009 | Trip type: Family

This is a beautiful hotel. The grounds are very resort-like, so unexpected just block from an international airport. The rooms were HUGE - much bigger than any hotel I've ever stayed at anywhere. Nice layout with a patio, or balcony, and very quiet, even though we were near the pool. Wonderful staff. Couldn't ask for more. (Well, maybe free internet,... more

Management response from
Yolanda McKinney, Manager

Hello, You do us a great service by taking time out of your busy schedule to write about your recent stay at the Doubletree Hotel Ontario-Airport. I have to agree with you, the hotel is lovely. The rooms are spacious and clean. The team members are polite and courteous. The grounds are well kept and it's like looking at a...

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5 of 5 stars
cargod   1 contribution
SanLuisObispo,CA
10 Jun 2009 | Trip type: Business

I stay at Doubletree Hotel just about every other week and the staff makes my trip very comfortable. Reservations are handled professionally and promptly and I am never left standing trying to find a room. Rooms are always clean. Everyone is very courteous and go out of their way to make you feel at home. I don't like being away... more

Management response from
Yolanda McKinney, Manager

Thank you for sharing your experience(s) with our current and future guests. We will continue to be "At your service" by providing you with our home away from home guest experience. We look forward to making your life even easier and more comfortable on each visit. Respectfully,

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5 of 5 stars
KoizumiF   4 contributions
San Francisco, CA
23 May 2009 | Trip type: Business

If you've been to a Doubletree before, it's pretty much like that... only with California temperatures. I was there for a conference and found my stay to be quite enjoyable. Overall, 5/5 more

Management response from
Yolanda McKinney, manager

Thank you for submitting your valuable feedback. The goal of the Doubletree Hotel in Ontario, California is to provide each and every guest with a "10" experience. The California weather and being conveniently located near the Ontario airport are a plus. Please tell all of your colleagues, family members and friends to come and experience the Doubletree Hotel in Ontario,...

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4 of 5 stars
TobyPalmDesert   1 contribution
Palm Desert
3 May 2009 | Trip type: Solo travel

Stayed 2 nights a week apart. Room wasn't ready on arrival at 3 pm checkin and I was asked to wait which made me unhappy. Manager immediately became involved...offered to let me stay in an adjoining room until mine was ready. By the time we got to the room it was ready so no harm, no foul. Room was clean,... more

Management response from
Yolanda McKinney, Manager

Thank you for taking the time to provide us with feedback in regards to your previous stay. In researching the reservation history I show that all though your room type preferences were honored for each stay, the room types were different. (Standard room versus Concierge Level room) Our Concierge level which is on the third floor and has a rate...

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Doubletree Hotel Ontario Airport Also Known As

  • Doubletree Ontario
  • Ontario Doubletree
Address: 222 North Vineyard Ave, Ontario, CA 91764-4431
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