Guest Service is our number one goal at the Doubletree Hotel Ontario, Ca. I am glad that my staff was accommodating and your check in process was seamless. Team members need to keep in mind that they are representing the company and are held to a higher standard. We appreciate your feedback and the safety and security of all of...

Thank you for your valuable feedback in regards to your recent stay at the Doubletree Hotel in Ontario, California. I realize how disturbing it must have been to be bothered by the music coming from our Misty's lounge. I have found that some guests have more of a sensitivity to this type of disturbance. Believe me, the comfort of our...

Thank you for your positive feedback. We would also like for you to know that we don't want you, your family, and/or colleagues to stay any place other than the Doubletree Hotel Ontario-Airport. We appreciate you and your continued business. Sincerely,

Hello, You do us a great service by taking time out of your busy schedule to write about your recent stay at the Doubletree Hotel Ontario-Airport. I have to agree with you, the hotel is lovely. The rooms are spacious and clean. The team members are polite and courteous. The grounds are well kept and it's like looking at a...

Thank you for sharing your experience(s) with our current and future guests. We will continue to be "At your service" by providing you with our home away from home guest experience. We look forward to making your life even easier and more comfortable on each visit. Respectfully,

Thank you for submitting your valuable feedback. The goal of the Doubletree Hotel in Ontario, California is to provide each and every guest with a "10" experience. The California weather and being conveniently located near the Ontario airport are a plus. Please tell all of your colleagues, family members and friends to come and experience the Doubletree Hotel in Ontario,...

Thank you for taking the time to provide us with feedback in regards to your previous stay. In researching the reservation history I show that all though your room type preferences were honored for each stay, the room types were different. (Standard room versus Concierge Level room) Our Concierge level which is on the third floor and has a rate...

When visiting the Ontario California area the Doubletree Hotel Ontario-Airport is definitely the place to stay. We are conveniently located, great rooms and food and wonderful team members.

Thank you for your feedback in regards to your previous stay at our hotel. I would like to personally apologize and also let you know that your experience is not typical of what the Doubletree Hotel Ontario-Airport is known for. We do hope that you will consider your experience as the exception and not the rule. You can rest assured...