Front desk staffs are excellent, friendly and courteous. Excellent choice of breakfast selection. Room furnishing is nice but with bad quality. In fact my shower room in room 816 with 2 missing tiles and I accidentally hurt my toe by kicking it.
Located between 2 restaurants red lobsters and claim jumper. Easy access to restaurant.
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Dear LOIWY,
Thank you for your recent stay with us. I am very happy to hear that the front desk team took such good care of you and that you enjoyed our breakfast offerings. I apologize that there were missing tiles from your shower and will work with our maintenance team to correct the issue. We hope to see you...
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I was a bit concerned with the hotel when I read some of previous reviews but decided to give it a try anyway as I will be in this area for a long while. FYI - I have stayed at most Hilton family hotels in this area - Hilton Glendale, Hilton Universal, Hilton Pasadena and Embassy Arcadia. So I have...
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Dear B2C2V,
Thank you for choosing to stay with us during your recent trip to the area. I am glad to hear you enjoyed your stay and that the location and amenities were to your liking.
I apologize that the hard wired internet connection was not working in your room. If you ever notice anything not working in the future,...
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There we were looking for a great hotel to book for our exciting weekend at the Formula D races, for our sons birthday present. Our tripadvisor app led us to this doubletree. Once we reviewed the property online we called and found out they gave an extra discount to all Formula D event goers! So eager to get to the...
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Dear SLWDG,
Thank you very much for taking the time to share your positive experience with us. I am very happy to hear that we were able to exceed your expectations and that our staff took such good care of you. We look forward to welcoming you back with our warm DoubleTree cookies again soon!
Sincerely,
Luis Plascencia
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The hotel was conveniently located near the Rose Parade and had a nice pool, but pool use was somewhat limited because they would chase us out of the pool area if we had any outside food by the pool, leaving us with having to buy pricey hotel food if we wanted to enjoy eating by the pool. It would also...
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Dear Mary M,
Thank you for your recent stay at our hotel. I am glad you found the location convenient for visiting the Rose Parade and that you were able to enjoy the pool. We are very sorry you experienced an undesirable level of customer service during your stay with us. We use guest reviews as a way to provide...
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Only bad things to say about this hotel. They literally applied my credit card to someone elses room charges and then refused to listen to me about it. Called the corporate office and they took care of it. They even told me that the General Manager of this hotel has refused to speak to them about this matter. There are...
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Dear Joel S,
Thank you for taking the time to write a review. I sincerely apologize for the unfortunate experience you had during your stay. Our guests’ satisfaction is very important to us and we are sorry you experienced an undesirable stay and level of customer service. This type of service is not typical of our hotel or staff and...
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Love the decoration of this hotel tho you can tell this was just being renoverted. But it is a nice changes. Internet is free and fast. Room is nice, modern and clean. Some reviewers don't like the slinding bathroom door, no tub shower and low bed, but it doesn't bother me at all. Parking is free too that was a...
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Dear Miu2000,
Thank you for the gracious comments. I am glad to hear you had a nice stay and that you enjoyed the hotel’s modern décor and the complimentary internet and parking. We hope to see you return again soon.
Sincerely,
Luis Plascencia
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Myself, my husband, my brother-in-law and his dog all stayed two nights recently. The first night the room they gave us only had a king bed and a couch, and apparently they were sold out of double bed rooms. They offered us a second room at a discount, but we decided to stick it out for one night. We moved...
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Dear raesive,
Thank you for your recent stay at our hotel! I am pleased to hear you enjoyed your stay and that you found the rooms to be comfortable. I apologize that we were unable to accommodate your reserved room type the first night of your stay, we strive to accommodate all reservations but occasionally cannot meet every room request....
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I just returned from another stay at this property. Some things improved and others did not.
Our room was clean and the hotel is conveniently located. Our phone was not working and the gentleman who came to fix it was very helpful.
However, the front desk staff at check in and check out were strictly business. I have stayed at...
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Reviewed 5 September 2011
Dear btworld,
Thank you for taking the time to leave a review. I always appreciate hearing from our guests, including areas of improvement. I apologize that you did not feel welcomed by our front desk staff. This is not typical of our hotel and staff and we are always looking for ways to improve our customer experience. I have addressed...
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Really great area if you are here for business or as a tourist, b/c you can easily access LA since you are right off the 210.
The hotel itself has lots of pluses.
Nice staff-They are very helpful and friendly. The breakfast staff are fantastic and the bar staff are awesome @ nite. There was a woman bartender working on...
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Dear GlendaleCA,
I would like to thank you for your recent stay and the kind review. I’m glad you were able to experience our warm DoubleTree hospitality and that the hotel amenities were to your liking. We hope to see you return again soon.
Sincerely,
Luis Plascencia
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I was hesitant to stay at this hotel given some of the reviews. I can understand some of the reviews as the first room I was given had two double beds, near elevator and was kind of dingy and dark. I moved to a king room which was far better. The only thing wrong with the room was that the...
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Dear elledee33,
Thank you for taking the time to share your experience with us. I am glad that the hotel staff made you feel at home and that you were able to enjoy the hotel amenities. We look forward to welcoming you back the next time you’re in the area.
Sincerely,
Luis Plascencia
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77 Reviews
17 Reviews
