I am a fairly easy going guy, that does a bit of traveling, and I've never had an expierence that warranted complaining unitl now. DoubleTree Monrovia, let's count the ways you were bad.
1. Bedbugs. 3rd Floor bedbugs. GROSS. I had 8 bites the first night.
2. Rude Front Desk Staff. 4 trips to the front desk, and only one...
More
I recently stayed at the hotel for a business trip at the doubletree. The hotel was just an average hotel. When I arrived they assigned me a room on the 6th floor. When I went to check into the room it turned out someone had already occupied and room. The front desk immediately corrected the issue and put me in...
More
As per our previous reviews, we usually book our stays using a third party blind bidding process. However, with this stay, we purposely chose the Doubletree Monrovia for our mini vacation to visit the area. For the most part, we were not disappointed with our choice. The hotel is beautiful and the staff were pleasant.
The hotel is ideally located...
More
Dear ebwhyte,
Thank you for the gracious review and for taking the time to share your experience with us. We are delighted that you decided to stay at our hotel for your mini-vacation and that our hotel staff took such good care of you. I’m glad you enjoyed our complimentary amenities and that you were able to relax by the...
More
I stayed here for 4 days 2nd week of April to attend a convention which was being held at the conference center of the said hotel. I checked in late (past 9pm) which i previously advised them. I had the Infiniti room. The room itself seems ok but probably needs a little lick of paint, there are some moulds on...
More
Dear franz71,
Thank you for sharing your recent experience with us. We appreciate the opportunity to service the needs of your group and value your business. It’s great to hear you were able to utilize the gym and swimming pool during the convention. If there is anything else we can do to enhance our services, please let me know. We...
More
We usually stay at the Doubletree for local events and conferences. In our recent stay on the weekend of April 21, it was a disaster.
First, we forgot that the rooms do not have central air and that small air boxes on the walls are the only way to get cooling in many of the rooms. As a result, staying...
More
Dear Melissa Pereau,
Thank you for taking the time to write a review about your recent stay at our hotel, we sincerely appreciate your feedback. I apologize that the air conditioning was not working well in your room and have reported your concerns to our maintenance team. Also, the incident experienced with your room key is not typical at our...
More
We booked the Doubletree because of their package deal with the Renaissance Faire in Irwindale. It included the room, tickets, and breakfast the next morning. What a great value! The room was clean and well appointed, and everything seemed to work as it was supposed to. The only minor complaint I would have is that someone from housekeeping tried to...
More
Dear Cessi1776,
Thank you for taking a moment to share your experience with us. I am glad to hear that you were able to take advantage of our great Renaissance Faire package deal! I apologize for the confusion with the checkout time and housekeeping arriving at your room too early. We hope to see you return the next time you’re...
More
This is a great Doubletree. Seemed to be newly re-done and everything was stylish and spotlessly clean. Spacious gym and really nice pool area which I always use when traveling for work. Nice view of the mountains to boot! I would definitely return if I came back to the area.
Dear ChrisS26,
Thank you so much for the gracious review. I am happy to hear that you were able to enjoy our pool and that you liked our hotel’s modern décor. We look forward to welcoming you back again in the future!
Sincerely,
Luis Plascencia
More
We stayed here two nights as we were visiting Santa Anita park. The location is great, restaurants all close and they offer shuttle to Santa Anita. Bed comfortable And rooms large. A great value for price...check out santa Anita park website as they offer a special rate and we saved $
Dear Rockyell,
Thank you for sharing your recent hotel experience with us. I’m glad you enjoyed the location of our hotel and the complimentary shuttle to Santa Anita. Thanks again for your feedback, we look forward to welcoming you back with a warm DoubleTree chocolate chip cookie again soon.
Sincerely,
Luis Plascencia
More
We stayed here on a beautiful weekend in April. We made our reservation just the day before and were shocked to learn when we checked in that the pool area was closed from 9am to 3pm for a private birthday party on Saturday. When I asked at the front desk why we weren't told at time of reservation, the hotel...
More
Dear TaffyCalifornia,
Thank you for your review. I sincerely apologize that we did not communicate that the pool was going to be closed, for a private event, while you called to make your initial hotel reservation. I understand that it can be disappointing when you plan on enjoying the pool and will ensure that our team does a better job...
More
I don't have one negative thing to say about this hotel. It was fantastic! Staff outstanding! Our room was spacious and modern. In factI loved the decor. simple clean and hight efficient. The view was awesome!!! If it had a spa it would have been perfect.
Dear sspc,
Thank you for the gracious review. We are delighted that you had such a fantastic stay and that you enjoyed our modern décor. I am also glad to hear that you were able to experience our warm DoubleTree hospitality. Come see us again soon – we have a delicious chocolate chip cooking waiting for you!
Sincerely,
Luis Plascencia
More
If you own or manage DoubleTree by Hilton Hotel Monrovia - Pasadena Area, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
90 Reviews
21 Reviews
