We stayed there Aug 2011. Rooms are not great but are clean and accommodating. As stated in other reviews the parking lot was under construction, but no mention on the web site. We parked in a dirt lot so glad it was not raining. There is parking across the street due to the construction. The web site offers AAA discounts...
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I am very sorry that you had a rough check-in experience. It can be difficult for even the most experienced among us to keep our cool while we are being yelled at for conditions that we feel are outside of our control (we don't like this construction phase, either!), and for this I sincerely apologize.
As for the AAA discount,...
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Note: The parking lot was under construction, no swimming pool on site. I hardly even noticed the work, they are conscientious enough to only work 9AM-4PM, and there is adequate parking in the grass, with a short walk to the rooms.
The Inn has an agreement with the nearby gym, guests get in free. Nice gym and outdoor pool within...
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Thank you for the review! Obviously the parking lot being under construction isn't the most convenient thing to have, but we are excited about the long term results: a new lobby and restaurant, new pool and fitness center, new guest laundry, renovated rooms and amenities, updated exterior style and design.
We work really hard at keeping our guests as happy...
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A bargain for those on a budget, yet unwilling to compromise on the location. Just keep your expectations in check; all you're getting is a clean, quiet room.
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I have been staying here since June 2008 at least 3 nights a week for my job. Over the years there have been an issue or two but overall I am pleased with the accomadations and the price. It works for me. I have driven busses all over the western US and Canada and have experienced many motels and hotels....
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My wife and I went on a 42 day road trip throughout Canada and the USA, travelling over 7000 miles. This hotel was by far the worst experience in accomodations that we stayed in. Their website it totally misleading, which makes the place look like Shangri La. The room was extremely outdated, having a bed mattress of at least 30...
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We thank you for staying with us, and are truly apologetic the property did not meet your expectations.
The renovation we have had planned for over three years now has been unfortunately delayed by a conflict with some utilities located on-site, but once this is resolved we will be able to address all the concerns your posted about. Until then,...
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Old, and run-down I can deal with. Few and poor amenities I can handle. A sticking door to our room that required training to open, I can get over. But when I find out that they know about a circuit breaker that goes out four or five times a day, shutting off the electrical outlet at the head of my...
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I want to apologize about the experience you had here, but with a few disclaimers. First, the property is indeed underpowered (as it was built 50 years ago) and until our planned renovation goes through, there really isn't enough juice to run many extras in the rooms. Secondly, while the ice machine's circuit does illustrate the example, the rooms are...
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This is a great place to stay if you need a nice but not elegant room, great location right in the middle of town, and at a reasonable price, especially in comparison to the area. This was my first time here on leisure, have been before on business, always very nice. The value for the money is excellent!
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Stayed here for a couple of nights last summer when attending an event in Santa Cruz. Actually it's called the Los Gatos Motor Inn. All the good motels in Santa Cruz seen to double their price by August, so I looked for something nearby and found this hidden gem. Prices were great and the room was fine. While not big...
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I stayed here for a week and found the Los Gatos Motor Inn to be not only the best value in town, but the best motel in town period! The rooms are spacious and always kept clean and neat. They have all the amenities, including a refrigerator, iron and ironing board. The folks at the front desk are very nice...
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Our company provides termite eradication services and our guys travel and stay in a wide variety of hotels. While the facilities in this hotel are adequate (quite a distance to find any other low cost hotels in the area), the management and staff at this place are the worst our guys have ever experienced. They seem to have no concept...
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A few things to clarify here: Guests and customers will always have problems, it is true, but it isnt true that we arent caring about our guests. In fact, customer service is one of the things we have going for us in this expensive arena called Los Gatos that we are in. This doesnt always mean that everyone gets their...
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