A short walk to Universal, and short distance to many of the sights makes this an excellent place to stay. The rooms are clean and functional. The staff friendly. The staff did more than you'd expect from a Sheraton.
The room I was in had a noisy neighbour and the staff went out of their way to move me. Then...
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Dear NHHK-
It was great to read about your recent stay in our hotel and I was pleased to hear that our staff exceeded your expectations and that the hotel was clean and convenient. I've shared your comments regarding your Gin and Tonic with our Bar Manager and we'll make sure this gets resolved immediately. We look forward to welcoming...
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We spent a night at Sheraton Universal after a couple days in Disneyland and our engagment! A great stay this hotel has a beautiful lobby, free internet via wireless or desktop in their Link@ setup in the lobby. Nice restaurant for breakfast, lunch, dinner and room service. Universal is about a five minute walk away so fine if the weather's...
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Dear ManDanny-
Thank you very much for choosing to stay in our hotel while celebrating your engagement! It was great to hear that you enjoyed your visit other than a rainstorm that ruined your pool plans. I've shared your comments with the entire team here at the hotel and we all look forward to welcoming you back again soon.
Sincerely,...
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Stayed for 4 nights to complete a Starwoods platinum challenge. Front desk staff very friendly but had a little trouble explaining just what the club floor rooms actually were - it was simple question but really seemed to stump the staff - was finally told the rooms were a little bigger than your standard room. Upon walking into my very...
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Dear beatricepugzilla-
Thank you for your recent four-night stay in our hotel and for your loyalty as a Starwood Platinum member. Although I was pleased the Front Desk staff were friendly I was disappointed they weren't better able to explain our Club Lvel rooms and amenities. We do have several different types of rooms available on our Club Level that...
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A wonderful Hotel with fantastic surroundings easy access to the metro train system nice rooms nice breakfast very friendly staff couldn't have asked for more would love to go back and stay longer next time.
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Dear Tom1c-
Thank you for your recent stay in our hotel. It was great to hear that you enjoyed your visit and we can't wait to welcome you back again soon.
Randy Player
General Manager
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We went there from January 14-16. My daughter and I wanted to stay close to Universal Studios for our long weekend getaway.
I mentioned when I reserved for the room that we will be arriving late, so when we got to the reception there was Pancho forgot his last name. He seemed like he had a long day because he...
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Dear Maritez-
Thank you very much for sharing your comments and feedback from your recent stay. This morning the management team recognized Sam for her efforts and shared with her your comments. I'll make sure to also share your praise with the restaurant staff as well. My apologies that upon check-in the Front Desk staff seemed so rushed and in...
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We actually checked out of another hotel to come to Sheraton but were very disappointed- should have stayed put where we were. We paid for a room that was supposed to be a more 'desirable' room because it had a balcony facing the pool- we were told by the reception " people pay more for this room". Firstly, to get...
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Dear Jin H-
I was very sorry to read your comments related to your recent stay. There is no excuse for the problems you experienced and the condition of your guest room. I have sent you a private message requesting more information so I can ensure these issues get addressed immediately. I'm confident that the challenges you experienced were very...
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We had a great time, the hotel was nice, clean and friendly staff. The Room was spacious,beds was great. 4 Adults were comfortable in this room. Our View was very good, you could see Hollywood Blvd.(at nite the lights looked great) the hills in a distant, down delow you can see the different studios. The Location was a plus!!! All...
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Dear downAMDsouth-
Thank you taking a moment to share your great experience in our hotel. We were all happy to hear that you enjoyed your stay and look forward to welcoming you back on your next visit!
Sincerely,
Randy Player
General Manager
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Unbelievable service........
I have stayed in countless hotels almost always luxury oriented places like Ritz Carlton or Peninsula. I can honestly say that the accommodations and more importantly the service at the Sheraton universal city was the best I have had. We stayed in the vice presidential suite which was very reasonably priced considering its ample size and magnificent panoramic...
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Dear James C-
It was wonderful to read about your great stay in our hotel and I appreciate you taking the time to recognize several associates that went above and beyond to ensure you and your family had an enjoyable time while visiting. This morning the entire management team went to each department and individually recognized the employees you mentioned....
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Although this hotel is quite out of the way for most So Cal attractions, if you're going to Universal and don't mind being out of the way, it can be the perfect spot. A shuttle is by every 10 minutes during the day to take you to Universal and City Walk where restaurants, shops and attractions abound. The hotel itself...
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Dear BCWife-
Thank you for sharing your comments related to your recent stay. It was great to hear that you enjoyed your visit and we look forward to welcoming you back soon!
Sincerely,
'
Randy Player
General Manager
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Chikodi Anotnio the front desk manager made this stay a wonderful one. A buddy of mine and I were upgraded to a room with the complimentary lounge. We qualified for a special rate which we did not book as planned. Chikodi helped me figure out how to get that rate online and was very helpful in the process. Many places...
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Dear Lumbarlover-
Thank you for taking the time to share your great experience with Chikodi at our Front Desk. I'll make sure to pass along your praise and recognize her for her efforts. We look forward to your next visit and please let us know if any questions arise while making your future reservations.
Randy Player
General Manager
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812 Reviews
544 Reviews
