Our office had seven employees attending an event at this hotel. We pre-paid with a government card over a month in advance. When one of our employees attempted to check in she was given the run around by reception and treated very poorly. It took 3 phone conversations to sort this mess out and as of right now I'm not... More

Stayed in mid-April 2012 for seminar being held at the hotel. First off, easy access to free shuttle to and from the airport. No ID/room confirmation needed, as I was told it is a courtesy shuttle. Doesn't look like many people tip the drivers and I understand why. The driver who took me to the hotel didn't get up to... More

We stayed at the LAX Sheraton for one night after a long flight from the UK. The shuttle bus is now different from the other hotel shuttles so look out for the cream / beige shuttle, it is marked with Sheraton logos. Check in was easy enough as there were quite a few staff members at the desk. The room... More

The Sheraton Gateway is what I'd call a very good airport hotel, and I stay in quite a few each year. The rooms are comfortable, with good beds and linen. They are quiet also! The airport to hotel shuttle works well and is frequent. The hotel staff are courteous. I did not try the restaurant but had room service and... More

Have been a regular guest of the Sheraton Gateway LAX for the last 16 years. Juan Gomez at the Club lounge has been there all these years and is such a wonderful host. He always makes me feel welcome and appreciated as a guest. It is so refreshing to see the same person and makes you feel like your special... More

Agreeing with the other reviews, this hotel is in good condition, very convenient to airport, and courteous staff. I would have given this place 5 stars however the parking was a big issue. If you don't mind paying $30 for valet service then this would be your ideal airport hotel. The other parking option is to park behind the hotel... More

The hotel itself was nice. The room was big and comfortable. The bathroom in a little need of an update but it was functional. There is a shuttle that comes every 8-10 mins or so to take you to the airport and it gets you there quickly. A few things that I was unimpressed over: 1. I asked the front... More

this is where I always stay when I have an early morning flight from LAX. Much better to have a good night's sleep, and avoid dealing with Los Angeles' morning commute madhouse before a flight. This is an excellent hotel, for an airport hotel----clean, well-maintained, quiet rooms and a decent restaurant. It is a better than average Sheraton property, and... More

a 2-night stay before taking the international flight from LAX. Overall good consistent quality from Sheraton Group - good facility - good quality of the room design & decoration - comfortable bed - nice free coffee & tea Parking and dinners are a bit pricy; and the first billing is wrong but staff was friendly and corrected quickly Overall expected... More