Our five night stay at the Westin could only be described as dissappointing. Our first experience with the Westin was struggling with our luggage as the door staff looking on with disinterest. Check-in was a problem with the room we booked not available despite the booking confirmation being in my hand. The rooms were small and their idea of a... more

ASK FOR A RENOVATED ROOM Even though my association was picking up the tab, I was concerned about the quality of my room and stay because of the negative reviews. In an attempt to improve the chances of a comfortable stay here's what I did: 4 days before arrival, I called the local hotel number, asked for the front desk,... more

This hotel is not aging well. The room was small and not stocked properly, requiring a call to housekeeping. I used Westin points and check-in took longer than it should have. When I got to the room, it felt like I was sent to the room designated for "free stays". The shops reminded me of what you'd find in a... more

My first time in LA was for a conference on May 2009, westin Bonaventure was the conference hotel. The location was good and I have no complaints about the service. I got a good conference price and that is the main reason to recommend this hotel. The rooms were a bit out of date; the plug of the bathtub in... more

The hotel is a bit dated. The rooms are slowly being refurbished. I was given a SPG Platinum upgrade to a suite and asked to be moved to a room that at least had a flat panel television. This was quickly accomodated. The room has perfect location for doing business in downtown Los Angeles. For tourists, it's probably a risk... more

Must eat on the top floor restaurant and have cocktails in the spinning lounge. We staid on the 26th floor and it was so nice we could see the hole city. more

Don't understand why some people seem to have a bad experience with this hotel: Yes, it looks like from the 80ies with all the concrete in the lobby and the outside areas also showing their age. However, it is very much a 5 Star hotel and the location is great. After reading some of the reviews, I was afraid that... more

We were put in the blue tower where the room was a tiny, coffinshaped wedge. We were bumping into the furniture trying to get around. The sheets had lipstick on them, yuk. I had read about the heavenly shower but our shower was just regular, no double head or anything special. The double beds were more like oversized twins, one... more

Hotel is a large hotel in the Downtown area. Some in our party did not like hotel. They felt it was worn, too large and impersonal. I thought it was really nice. The lobby is set up like an atrium and you could see about 6 floors up. Around these 6 floors are shops, restaurants (most not open however), food... more