Booked a room for my cousin's wedding for the weekend and was expecting an upgraded modern hotel but it was nothing close to what the website was claiming...
I usually stay at moderately stared hotels- I am not the type of traveler that is meticulous of every single thing but this place was horrible! I understand that the star rating...
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Hello, LIL_traveler86:
Thank you for taking the time to post a review of your recent experience at Custom Hotel. Guest feedback is extremely important to us, as it allows us to evaluate our service and operations and make appropriate changes. I regret that your experience fell short of your expectations.
We acknowledge that the Custom Hotel isn't the newest kid...
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I visit LA regularly and often it makes sense to stay close to the airport. I love the Custom Hotel - contemporary, simple, friendly staff, great sense of style. Free wifi, close to supermarket, restaurants not too far away. A firm favourite.
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Hello, Craig-eki:
On behalf of all of us at Custom Hotel, thanks so very much for taking the time to post your very flattering review here on TripAdvisor! Guest impressions are valuable to us as we continue to improve our product and service to deliver the best guest experience possible!
We're delighted to hear that you found the hotel hip,...
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I was in-between fights between Christmas and New Years and walk into the lobby of the Custom Hotel to ask to see a room before booking A reservation, I spend several days every month in Hotels and am looking for more than just a place to sleep at night, I am also chemically sensitive/allergic to many of the harsh cleaning...
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Hello, Carole:
Thank you so very much for taking the time to post a review of your recent Custom Experience and to share with us details surrounding your visit! We can't tell you how much it means to us that you had such an enjoyable experience! I'll be happy to pass along your kind words to our Management Team along...
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Great hotel stayed here at end of our flydrive from uk, doing route 66 brilliant end to great holiday organised by Jetsave.
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Hello, Johnpaul3006:
On behalf of all of us at Custom Hotel, we were thrilled to have your group as our guests and we're glad you included us as a delightful end to a scenic road trip! We're thrilled that you had such a pleasant visit with us!
We hope you'll consider Custom Hotel the next time you're in California! We'd...
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Good shuttle service from the airport to the hotel, they were very quick and detailed as to where the shuttle will pick us up from LAX. Custom Hotel is a great location, you could see the airport from the room but you don’t hear the planes in the hotel. Very trendy and more eco-conscious, as the hotel provides soap/shampoo etc....
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Hello, Travelismypassion504:
On behalf of the staff and management at Custom Hotel, we truly appreciate your outstanding review of your recent visit to Custom Hotel. We pride ourselves on delivering memorable experiences and it sounds like we certainly delivered!
We're glad to hear that you enjoyed the service, accommodations and our high quality LATHER bath products. We're also glad you...
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The hotel was clean but the building is older. They use the inexpensive indoor / outdoor carpet in the rooms and and hallways and as such the hallway noise is loud in the rooms. The TVs are nice and they have this interesting lighting system in the room with color combinations. The beds are adequate but the pillows are low...
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Hello, Justflewin21268:
Thanks so much for taking the time to post a review of your recent Custom Hotel experience here on TripAdvisor! Overall, it appears that you had an enjoyable visit. Our objective with Custom is to provide a clean, comfortable room within close proximity to restaurants, attractions, beaches and the airport at a reasonable cost. To keep the cost...
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Stayed at Custom Hotel for 1 night before my evening flight the next day.
Location is very close by airport & car hire places, big super market next door, shops & a few restaurants within walking distant, Marina del Rey is close by also.
Valet parking is $24 per night, there are other parkings around but we are never too...
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Hello, lalalatracy:
Thank you very much for taking the time to comment on your recent Custom Hotel experience, here on TripAdvisor! Guest feedback is extremely important to us, as it allows us to improve our service and operations and make necessary changes. We're glad to hear that, overall, you had an enjoyable experience!
We're glad you found the hotel to...
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This hotel offers cool, modern rooms, at great prices. Friendly front desk gets you in fast, pool is amazing.
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Hello, NYCtreks:
Thanks for your recent flattering review of Custom Hotel here on TripAdvisor! We appreciate it when guests take the opportunity to comment on their experiences, so we can continuously improve our product, service and operations!
I was delighted to hear that you enjoyed your check-in experience, your guestroom and our pool area! Also, we're glad you found the...
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This place to sum it up sucks!!!! Scammers do not give them ur credit card!!!!! Night time manager maguel should be fired and put in jail!!! Rooms are small and plain.... Bed are horrible... And the bathrooms dont even get me started!!!
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Hello, Willywill1:
Thank you for your recent post on TripAdvisor about your Custom Hotel experience. We can imagine how disappointed you might have been to discover a $250 deep-cleaning fee applied to your account, but our strict no-smoking policy was communicated to you verbally at check-in, in your key packet and again on your guestroom television. Additionally, smoking marijuana and...
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The rooms resemble dorm rooms with sparse furnishings. It looked clean - but this is one of those hotels that decorates throughout with dark paint and decor and has poor lighting. The walls are thin and we could hear conversations outside our room. Don't pay extra for "elevated rooms". There is nothing special about the view from these rooms. Also,...
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Hello, AKNoes:
Thank you very much for taking the time to post a very thorough review of your Custom Hotel experience. We appreciate your feedback as it helps us identify areas of opportunity and allows us to continuously improve the product and service we deliver.
We wholeheartedly agree with you that the Custom Hotel is unlike any hotel most of...
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135 Reviews
573 Reviews
