The staff here is amazingly friendly. You get greeted every time you walk by and the are genuinely nice. Unfortunately their friendliness could not make up for beds that felt like sleeping on concrete. After the second night there I could hardly move, everything hurt. It's now 2 days later and my neck and back are still soar. The room...
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I stayed here for about 10 hours--nice place. Breakfast bar needed attention
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My focus was on value and location and this property has been an exceptional choice. I needed to be in Lancaster for work and this was a convenient spot. There seem to be a mix of reviews on this property. I have stayed in a number of different rooms and all were clean and acceptable. My experience has been all...
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It's too bad because this is a clean, well-kept hotel, near the sports fields. The old front desk woman refused to let any families check in until just a moment before 3pm (the "official" check-in time). We talked to some of the families - some had arrived at 1:30p and they were made to wait in the lobby. The lobby...
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I am aware of frustrations revolved around our contracts and event weekend check in policies.
This contracted group very clearly stated, along with all other methods of booking rooms, that no early check ins or late check outs would be allowed the weekend that you were here. In order to receive the discounted group rate, this and other terms were...
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General Manager denied that it came from her sofa sleeper. My 11-year old son has huge bed bug bite welts (confirmed by the pediatrician due to the way in which they bite). He only slept in sofa sleeper. General Manager, Chris, won't even return my calls. She sent off an email to me saying it wasn't her hotel bed or...
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As a matter of public record, the health department has stated that this complaint was not
justified. There are absolutely NO bedbugs at this property. This mother hopefully found out
the truth of her son's bites and will take care of him instead of slandering others.
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That sums it up. I can hear my next door neighbors talking right now, clear as a bell. But the room is very nice looking and comfortable, the cardio gym with dumbbells is decent. I'd love it here if I weren't wary of the neighbors hearing everything *I* say and do.
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My son was playing in a soccer tournament in Lancaster, CA that occupies every hotel room in the surrounding area. We booked the Springhill Suites in Lancaster with my Marriott points.
The customer service from the front desk staff was the worst I've experienced by far among the rest of the Marriott hotels. They seemed to have a new "policy"...
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On sporting event weekends, it is impossible to allow early check ins or late check outs due to
a mere 3 hour window in which housekeeping staff must have all rooms ready for new occupants. This is stated in all group contracts and in all reservation channels, including Marriott.com for these event weekends. This is not a new policy. It...
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short stay good location off highway. breakfast was great. staff at hotel upon check in friendly muhammed was his name.
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First class new hotel. Great staff and facility. Very good location for visitors to the Antelope Valley, CA
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Stayed at the Springhill Suite because it was a bit closer to Edwards AFB than the hotels in Palmdale. The hotel is fairly new and is quite nice. When we arrived, the staff was quick and friendly. I got to my room and went to their workout room: 2 treadmills, 1 stationary bike, 1 cross trainer. They had TVs attached...
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