I can't even begin to describe the horrible experience that my husband and I had with this hotel when we stayed here on our wedding night. We got married on July 16, 2011, in San Juan Capistrano at a beautiful country club. Half of our guests stayed at the Dana Marina Inn in the Dana Point Harbor and the other...
More
This hotel was built as a Hilton, became a Holiday Inn and is now an Ascend Hotel by Choice Hotels. I understand the hotel was sold a few years ago and the public areas have and are in the process of being remodeled. In the meantime, all services are available. The staff is exceptional. The desk staff, manager, and waiter...
More
- I really enjoyed the outdoor spaces, especially for night time conversations. The seating arrangements were classy & comfy.
- There was a wedding, and three or four sports teams staying that weekend... #1. It was really quiet, under control, looked organized, and I didn't hear anything. #2. When I talked to members of the various groups they all were...
More
We spent 2 nights in this Hotel while visiting with my wifes sister & her husband it was a pleasent surprize they have remodel the hotel and did a wonderful job! We were also surprize that it was so quiet for being right on I-5. Weate breakfast in there and it was also nice and quiet and very good food!
More
Thank you so much for recognizing our hard work and there are a lot more surprises coming. Also, Thank you for mentioning how quite our rooms are especially the one's facing the I-5. Again, we appreciate you and your family for staying with us.
More
I have stayed at many places in this area and all have come to a near lousy "0" in my book after I stayed here. Everyone here is great so friendly and going out of their way to help me out. They helped me with my luggage to my room and set up a wake up call for me in...
More
Thank you so much for highly recommending us! The next time you'll be in town please do not forget to stop by our newly renovated "Amber Lounge" the has great drinks, food and we have entertainment every friday and saturday nights. Again, Thank you so much for staying with us and we are looking forward to your next visit! Happy...
More
Hotel is a part of the Choice hotels Ascend collection so I expected better.
They may have pumped a lot of money into the lobby and lounge but that doesn't do much for me when I'm looking for a quality hotel room for a night or two. One of the other reviews said the rooms were like a motel. That...
More
We valued your opinion. I will address this feedback to our weekly management meeting and we will make sure we will resolve any issues you experienced. Again, Thank you so much for your feedback and we are looking forward to your next visit.
More
Fascade is great. Rooms in rear are more like a motel. Not updated. 3 wedding parties made for a noisy stay.
More
Your feedback is greatly appreciated. However, all of our rooms has a very comfortable new beds that has pillow-top mattresses, hot-pressed, triple-sheeted bedding with a comforter and duvet. Though, we are a full service 3 star hotel that has a great service, newly remodeled lobby, newly remodeled lounge and a restaurant, we still are able to maintain a very affordable...
More
Me and my fiance got engaged in March of 2011. We had not planned on having a big party but suddenly our friends and family wanted a gathering so I contacted The Hills Hotel to have our event held there. The GM Michael was a life saver and helped us plan the whole event in less then 3 weeks. The...
More
Thank you sharing your great experience with us especially, for letting us be a part of your great family. Please, let me know the next time you'll be in our Emerald Lounge so, I can buy you your favorite drink. Again, THANK YOU for the great time and friendship!
More
The Hills Hotel was a surprise and excellent value. We found it easy to park with the abundant parking and easy to find just off of the Interstate 5 freeway. As you enter through the front doors you notice a restaurant on one side and in front of you a newly remodeled lounge and entertainment on the weekends. The front...
More
We appreciate your time and effort in finding a time to inform us how great your stay was and how great our service is. We always go above and beyond just to make sure we exceed your expectations.
Yes, we are excited and thrilled to be part of Choice Hotels as one of their Ascend Collection.
Again, Thank you so...
More
41 Reviews
119 Reviews
79 Reviews
