I stayed twice over a 3 month period. I stayed about 5 days each time. Check in was flawless, though there was no line. Jon was especially courteous when he noticed I had a Holiday Inn Priority Rewards card. Oh and they gave me coupons for free cocktails since I was a Priority Rewards member. There is a restaurant and...
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Stayed here for three nights to visit my college - age daughter. I really appreciate the hotel being non-smoking. I had room 212 on the second floor, right by the elevators. The icemaker was located close to my room and was quite noisy when it was on. Also heard lots of noise from foot traffic. I don't know if it...
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I've stayed here before and it's pretty good. Still a bit pricey, (in my opinion) for where it's located, although it is right close to the 8 freeway and you can get to the stadium, downtown or the beach within 15-20 minutes.... so location is actually convenient, just not 'wow'. Room was fine.... staff was friendly and nice.... I'd recommend...
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Thank you for the positive feedback. We are glad to have you as a repeat customer. My hope is that we price our product competitively and offer you great value. I will present your suggestion during our discussions about pricing. Again, I appreciate your input and look forward to your return.
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The heater spewed smoke, activating the smoke alarm and my wife's asthma.
We called the front desk and for ten minutes got no answer, but when I went down to the lobby there was someone there, appearing to be chatting on the phone.
We were given another room, although no assistance in moving our stuff there.
We noticed the white...
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I wanted to take the opportunity to apologize for your experience and ask you for the opportunity to change your mind about the service culture here at Holiday Inn La Mesa.
We try extremely hard as a management team to provide an exceptional product to each guest by frequent inspections, preventative maintenance, staff training, and customer feedback.
I will admit...
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Having had to pick a hotel at the last minute, we didn't have a large choice to choose from, but having picked the Holiday Inn in La Mesa, we couldn't have been more happy. First off, the hotel is centrally located in La Mesa, and very close to the state college. It sits just off the freeway tucked off the...
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Thank you for the great feedback! We are just 4 miles from the San Diego State University campus and love to host visiting families during school activities. We look forward to your return.
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I was told I had been charged $500 for infractions that were written on the bottom of the form that was signed at check in . No one pointed out the rules upon check in, just shoved a piece of paper that was to be signed without any explaination of the small print at the bottom of the page.We were...
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As the trend continues in the hospitality industry to provide a smoke free environment to our guests, Holiday Inn La Mesa takes the issue very seriously. We want everyone to enjoy their stay with us. For that reason, we provide areas outside the building for guests who would like to smoke.
Once inside the building, we strictly enforce our non...
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the one elevator is slow, but once on the floor - the room was fine. the housekeeping came everyday and gave us extra pillows, blankets and towels when requested. Folks at the front desk were very nice.
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We are glad you enjoyed your stay and appreciate the feedback about our elevator. We have since had our elevator company adjust settings and hope that future guests do not have to wait.
I am proud of my guest services team and enjoy your positive feedback, but really like to show our housekeeping staff how much they can do to...
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The beds were very comfortable and the enviroment quite!
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Thank you! It always makes us feel good as a team when we are recognized by you! Our goal at Holiday Inn La Mesa is to welcome you and host you as you would with friends and family.
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I just recently checked-in into this hotel room and had booked it through hot-wire. When I checked in there was this white male named John who kept me waiting for about 5 minutes while he was talking to an friend. When he finally came to me I gave him my RSVP and information. I asked if he would need a...
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Trust me when I say I am VERY picky about the quality of my room! I am here to say with one exception I cannot understand anyone giving this place a bad review... My room was current (meaning newer more modern decor) It was very clean and I thought the general visitng areas of the hotel such as the lobby...
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51 Reviews
247 Reviews
