this is hotel is in a great location and the rooms and bathrooms especially are fabulous but this review is to highlight how poor the customer service is i checked in here as i was ill and wanted something comfortable until i was feeling better. the staff informed me on check in that prostitutes are forbidden in the hotel. not... More

this is a new hotel right by the beach . the rates are decent with basic rooms on the ground floor to high end rooms at upper levels. rooms are modern and well equipped. Low season discounts are available. the lap pool is inviting and clean. there is no breakfast but there are many eateries on the road, so its... More

We stayed at this very new hotel for 3 nights in a poolside room. The pool was exactly 8 steps from the bed, and was the best part of the hotel. The room was large, very clean and very comfortable. It had chairs on the sun deck attached to our room. Breakfast is not included in the cost of the... More

We stayed here for 4 nights, and this hotel was a beautiful place to stay. We stayed in a pool side room which cost $45 per night but cheaper rooms are available. We had a large room and our sliding doors opened on to the pool. Downsides to this hotel are: No lift No restaurant No bar Breakfast is not... More

We have a poolside room,and are happy in that room,Everything in the room worked,no prob. Breakfast is in the dining room,but no other meal service appears to be available at this hotel. The beach cafes and bars are conveniently just a stumble away. My only gripe is this having to pay upfront for rooms. I have always found in the... More

We stayed 8 nights here late March, and were quite pleased. We paid 40$ for a room w sea view on 2nd floor.The hotel is slightly strange: The rooms are very good indeed: large, clean, with balcony and all the facilities you'd want. The 30m pool is great, and the location is absolutely central: close to restaurants, shops, beach, the... More

I moved to Serendipity because it seemed to be the only place with working A/C during electricity blsck outs - The hotel is nice, but the people at reception seem to consider you a bother - Other than the room, and a big swimming pool, they have no other service - no bar, no elevator, no drink in the minibar... More

beautifully decorated rooms with great spacious bathroom. get the sea view rooms either on the third or fouth floor and the first few rooms from the staircase (no lifts in the hotel) otherwise you'll get the blocked sea view. wifi is intermittent and really slow. most reception staff do not smile at all and just gives a blank stare when... More

We originally stayed at the reef resort in sihanoukville but felt it was expensive for what we got so we switched to the serendipity . We got a pool room which was lovely. The rain shower was particularly good. The pool is fab and was not at all busy. My only criticism would be that although the staff were pleasant... More