This hotel is quite nice. The rooms are really a good size and the restaurant downstairs has great food. Don't waste your money on room service since both times we ordered the fppd was really greasy and not very tasty. The hotel shuttle is really convenient and runs every half hour which makes it really convenient to get to Disneyland...
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I decided to take my wife out for a nice weekend to Disneyland, so not to deal with traffic and parking we decided to book a night at the Sheraton Anaheim South the day before. It took all the stress, out of going. Not only did we get to sleep in and have a drink before heading off. But we...
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Dear "Stress free Disney Daycation",
Thank you for your kind Review, we strive for excellence every day & Julio is one of our best Employees.....he will love to hear your comments !!!
Please come back soon as I know your next stay will be even more memorable.
Sincerely,
Rick B. Ross
General Manager
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3rd time I've stayed here in 4 years. Rooms are large, location is good and Disneyland shuttle works well. Room service food has dropped off since my last stay 1/10. Turkey in club sandwich was processed and gross. Room had two large stains on the floor. One was still wet. For under $100 a night it is a good place...
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Dear "Good for Disneyland",
My apologies for your Room Service experience. I will definitely bring this up with my Food & Beverage Director as this is not typical of the quality we serve on a daily basis.
I also apologize for the stain in your room. We had obviously just shampooed the carpet & that room should not have been...
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We were here for a short trip to Disneyland and it was a nice stay. The room was comfortable and the staff was very accomodating. It was nice to have the shuttle take us to Disneyland, unfortunately the last shuttle never came when we were ready to come home and waited for over 45 minutes (12:15a-1a) for the shuttle. We...
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Dear "Nice Property!",
I am very pleased that you enjoyed your stay enough to want to stay with us once again !!!!
I do apologize for the late Shuttle, this is a contracted service & not handled by the Hotel so I will definitely speak with them about this issue. I also would like to apologize for the service being...
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the room was very comfortable, clean and quiet, ienjoyed good sleep on every night of my stay.
i took a top level "club" room that includes breakfast and evening snacks in the package, probably it wasn't worth the extra as the hotel was full and the club room facilities didn't cope well at full capacity.
staff were friendly and helpful...
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Dear "good accomodation",
I'm happy to hear that you enjoyed the amenities associated with a room on the Club Lounge
Floor. Yes, the Hotel was extremely busy during your stay & the Club Lounge can become quite crowded. My sincere apologies if you had to wait in line for Breakfast long.
Yes, our Bar area is quite nice....great sleek design...
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We stayed at the Sheraton Garden Grove while visiting Disneyland in Anaheim. The hotel was located just close enough to be extremely accessible by the free shuttle (a big selling point for us), but far enough away from the crowds of tourists in Anaheim. The shuttle ran frequently enough to and from Disneyland for our needs, and was always right...
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Dear "Superb Service at a Great Location",
I'm very happy to hear that your stay with us was so enjoyable. Yes, we have beautiful rooms that are very well maintained !!!!!! We just celebrated our 3rd Birthday & take great pride in our Hotel.
Disneyland is a great way to spend time with Family. I'm extremely happy that we could...
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Last September my family and I spent a wonderful long weekend at this hotel. We're from Orange County, but now live in San Luis Obispo and visit often. Usually we stay in the South Coast Metro area, but were attending party in Riverside as well as taking care of some business at UCI, so needed a more northern location. We...
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Dear "Great Location, Hotel and Staff",
I'm so happy to hear that you chose our Hotel as a "halfway" point during your Journey in September. I'm very excited that our Hotel offered you many of the luxuries that you encountered during your stay with us.
Downtown Disney, Gardenwalk & the Block are all great Amenities for our guests to enjoy.....not...
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We would highly recommend this hotel as it is extremely nice and the service is impeccable. The staff was very friendly from check in to check out including the General Manager who was very helpful in answering questions we had about the area and Disney. The rooms were very nice and the beds were very comfortable. This hotel looks like...
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Dear "The Place to Stay",
Thank you very much for your kind words about my Team at the Sheraton Garden Grove, they will be very happy to hear your comments as they strive for excellence every day.
I'm happy to hear that the Hotel's location was convenient for you as well, we look forward to having you back again soon....
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Here for a one-night stay in January 2012. As a Starwood Platinum, no room upgrade. That's OK because I was told they don't have any upgraded rooms. But a club floor room with a view would have been nice. No mention of my Platinum status at check in. Did not feel truly welcome here right from the start. Average room;...
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Dear "A Place to sleep. Nothing special",
Please accept my sincere apologies for the Front Desk Staff not recognizing your Platinum Status. This is an anomoly & I will certainly follow up as to why this occurred.
Hopefully you will give us another opportunity to make a 1st Impression the next time you are in the Anaheim/Garden Grove area.
Sincerely,...
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We stayed here for 3 nights and while the hotel was nice there were a few problems. They advertise HD TVs in every room but fail to mention they're not all hooked up to the service so over half of our channels and the movie service didn't work. Since we didn't spend much time in the room this wasn't a...
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Dear "Nice Hotel.....Poor Shuttle Service",
I'm so sorry that the HD Service was not working in your Room. The Hotel does have HD TV's in all of the Guest Rooms, apparently the HD on the TV in your room went out.....my sincere apologies for not being able to repair it during your stay.
I apologize for the Shuttle as well,...
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767 Reviews
527 Reviews
