I spoke with Joe, at the actual location and he turned a horrible experience trying to book on line and then calling the 1-877 number and waiting 20 minutes for a Customer Care Specialist to get on the phone, which after 20 minutes I hung up and called the location directly. This is where in just a few short moments,...
More
Dear MaryAnne430,
I am sorry for the inconvenience you went through in trying to place a reservation at our property with a toll-free number. I am happy that you ended up calling our hotel directly.
It is always our pleasure to make life easier for guests calling and booking our hotel. These calls are what we anticipate to generate after...
More
From the moment I made our reservations till when we checked out there was never an issue. Staff for group reservations was great and the Staff at the front desk mainly (Anthony) went above and beyond. We had a soccer tournmanet for the weekend and needed 10 rooms. Very Clean and spacious rooms. Our team had a great weekend. We...
More
Dear CandleCraz,
Thank you for your great review. We made sure that Anthony read what's been written about his good deeds at work and the positive effect it created not only to our guests but as an inspiration to co-workers. We are glad that your soccer team enjoyed the stay and found the rooms spacious enough for them to even...
More
Holiday Inn Express in Fremont, CA is my home away from home. From the friendly and helpful staff to the personalized attention shown to all guest, makes this the best hotel I have ever stayed in.
More
The company I work at, Mears Group Inc, has stayed at the Holiday Inn Express & Suites Fremont for over 7 years now. They have welcomed us with open arms and have treated us like family. The staff is always very friendly and helpful. The rooms are spacious. Beds are comfortable. All around a nice place to stay.
More
Dear Jake G,
Your company is one of the best that we worked with as we enjoy not only the business but the camaraderie and friendship that we, the hotel staff, enjoy mostly. Thank you for your great review!
More
I stay year in hotels about 350 days out of the year. This hotel by far has been the best. The staff from front desk staff to the bartender, mr. Sandoval, was great during my stay. I was at this hotel 12 weeks straight and it was a great home away from home. I will be staying in this hotel...
More
Dear 51667Traveler1978,
Thank you so very much for your nice review. Like all the rest of our frequent guests, you seem to be a regular who practically call our hotel your home. This is one of our best assets in the way we secure and instill the feeling of being with family to our guests. We do try our very...
More
This is a nice, fairly new hotel in a good, central location.
The room was decent, but fairly standard among hotels in this class.
The best part is the weekday happy hour with complimentary drinks (beer/wine/soda) and decent appetizers that change daily. Today they had buffalo wings, french fries, and salad.
The bartender, Mr. Sandoval was attentive and helpful.
I...
More
Dear j p,
Thank you for your review. We are glad that you enjoy our manager's reception during the week. It is one of the many reasons our guests come back to experience our way of showing thanks for choosing to stay with us. As always, we look forward to welcoming you back int he very near future.
More
Every time I visit bay area I stay in this hotel. From the front desk stuff to the bartender (Hariberto) everybOdy is very friendly and professional. Can not think of better place to relax after work or when visiting Bay Area for pleasure. I am 1K with major airline and travel all over the place. This is where I stay...
More
Dear Rich A,
We not only value your business but your loyalty to our hotel and this review is a great testimonial to inspire other travelers to try us out. Thank you so much for emphasizing the word "service" to our hotel. It is what we strive to to uphold to keep a lasting impression.
Heriberto is our social hour...
More
Very clean hotel. Very nice staff members. It feels like a home away from home.
More
Dear Jason M,
Your honest review is very much appreciated. We will always strive to keep the feeling of being at home among our guests. This is what most of our hotel guest s love in all out hotel brands and it's what make guests like you come back.
Our utmost and sincerest thank you for citing the great job...
More
This is one of the many HIE hotels that I stay in around the country that stands above the rest.
It's always nice checking in, the staff is helpful, the evening food and drinks is a pleasant stop before heading up to the room. The swimming pool and hot tub are kept very clean and offer a relaxing dip after...
More
Dear Kite Techie,
Thank you for the kind words on your review. Standing out above the rest as your best choice is a review that is worth sharing for other travelers like you. And we need that for an honest testimonial.
The new carpets and repainted walls were all prep work for the new furniture and flat screen televisions that...
More
The hotel was very nice. joe made the check in very fast and answered all of my questions he was very nice and welcoming and made you feel right at home as soon as you walk in the door. only thing is the tv were a little old fashion and could use some upgrading as well as the matresses but...
More
Dear Zac,
Thank you for the great review recognition of our Front Desk Agent Joe. We are proud to have him. Not only does he do a great job in customer service but he is always prepared to extend that extra mile to please our hotel guests.
We will be replacing our furniture and televisions beginning in January. We recently...
More
73 Reviews
26 Reviews
42 Reviews
