As an Hhonors elite, this was my first time at a doubletree property. Although the hotel itself is not as luxurious as a conrad or higher end hilton, it is still excellent.
Pros - Free internet/hot buffet breakfast is definitely a plus for elites. Servers are always nice and attentive(Juan,Omar). And to those of you who don't tip because you...
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I arrived here after landing at LAX in the evening. It was getting late and I was tired and hungry. When I walked into the lobby, I was greeted by a friendly employee who quickly checked me in and gave me a warm chocolate chip cookie. The room was very comfortable and quiet, so I could get a good night's...
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Dear LHQIndiana,
Thank you for the gracious review. I am delighted to hear that our staff took such good care of you and that you had a restful night’s sleep on our comfortable Sweet Dreams beds. We look forward to welcoming you back the next time you’re in Los Angeles.
Sincerely,
Tom Beedon
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We had stayed on 30th April after landing from London about 1900, so were fairly weary.
After a quick call from the airport to let them know we were there to be collected it was a wait of approx 20mins for the shuttle to come pick us up, which was fine. It seemed about a 10-15 min drive from LAX...
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Dear MKCOL,
Thank you for your recent stay at the DoubleTree by Hilton LAX – El Segundo. I am glad you had an enjoyable stay and that you were able to utilize our complimentary airport transportation. Our guests are always surprised by how quiet our hotel, especially with its close proximity to the airport. We look forward to welcoming you...
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Hilton rooms around the corner look better. Lobby looks better and Hilton has large free continental breakfast. Hilton is half the price of Doubletree. Only redeeming thing is the warm cookie at check in.
Dear texaspath,
Thank you for your feedback. I’m glad you enjoyed our warm DoubleTree chocolate chip cookies! I apologize that you were unhappy with our guest rooms and lobby. I welcome any additional comments or suggestions you would like to share. The next time you’re in Los Angeles, we would love for you to stop back again, we’ll have a...
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Very clean hotel & hotel rooms with exceptionally nice staff. Parking is free, which many hotels in the LAX area don't have. The area is very safe and very quiet, another plus compared to other hotels in the LAX area. We used to stay at the Crowne Plaza LAX, but this DoubleTree has become our favorite location because it's much...
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Dear MWG2,
Thank you for the gracious review! We love hearing that the DoubleTree by Hilton LAX – El Segundo is your favorite hotel in the area. It’s also great to read that you loved our staff and felt we offered such great value with our complimentary parking and airport shuttle. We are just a short drive from LAX but...
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We arrived at this hotel, which seems to be an extremely busy hotel given its location. We were given the wrong room number, so we were trying to open an already taken room. The man at the counter was apologetic and gave us complimentary WiFi for the misunderstanding. The room was clean and comfortable, but the carpet needed to be...
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Dear katlovesboy,
Thank you for taking the time to share your recent experience with us. I am glad you enjoyed your stay and found the room to be quiet and comfortable. I sincerely apologize that the carpet in your guest room did not meet your expectations. I use reviews to provide insight into our guest experience and will keep your...
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I chose this hotel based on location and was not disappointed - it is super close to a variety of military contractors and is relatively close to many restaurants. I had a few problems during my stay and the staff were very quick to provide resolutions including complimentary room service. I felt that the staff went out of their way...
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Dear Sur_La_Route_Again,
Thank you for choosing to stay with us during your trip to the area. I am pleased to hear that you had an enjoyable stay and that you were able to experience our warm DoubleTree hospitality. Our team strives to make each guest feel welcome and at home, so I’m glad that you found them to be so...
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Hotel is very near to the airport fe minutes and also easily reacheable if you are first time driver in LA ... Check-in & check out is procedure is easy .Hotel Parking is free.Rooms are spacious.I must say that the furniture are little bit aged... Plenty of restaurants and supermarket in the neighboring block .
Dear aza1974,
Thank you for sharing your experience with us. I am delighted to hear that you found the location to be convenient and that you enjoyed our complimentary parking. Guests are always surprised to find that even though we are only a few minutes from LAX, it feels like you’re a world away. Come see us again soon –...
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This is my favorite place to stay in the El Segundo area where I travel often for work. The rooms are spacious and well taken care of. I like the pocket door to the bathroom which leaves more room inside the bathroom. I also appreciate Doubletree’s commitment to the environment by having separate waste and recycling trash cans in both...
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Dear merlot1234,
Thank you for the gracious review about your past stays with us. I am thrilled to hear that we’re your favorite hotel in El Segundo! We not only try to offer superior services to our guests but try to find ways to implement green initiatives to also help the environment. I appreciate you bringing the room assignment issue...
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Stayed here twice and both times service was bad. There was no one to help with luggages. We had to push the trolley ourselves, and pile our bags up. Same thing happened on check out. The person (we called for help) helped us got the luggages to the lobby and left us to lug them up the shutter bus. It...
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Dear Water&Salt,
Thank you for taking the time to share your experience with us. I am glad that you found the hotel location to be convenient and that you were able to utilize our complimentary airport transportation. I am extremely sorry that you were treated with an undesirable level of customer service during your past two stays and have addressed...
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397 Reviews
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