We tried to check in around 3:30 p.m. but a lower level room was not available. We were offered an upstairs room but declined. At 4:50 we were assigned to a handicapped lower level room. The room was clean but austerer which is probably due to it being furnished for handicapped. The room was spacious with frig, microwave, coffee pot...
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It was a great experience staying in this hotel. Overall it was super clean and beyond of greatness attention by the employees. I recomended it completly and look foward in staying in this hotel again along with my family. I trully recomend it very much.
My stay overall was good, and the front desk was very courteous and helpful to me, but you could here all the cars go by, but window was closed, and I would prefer pillows to be firmer. Too many pillows,all too soft. All I need is one or two firm pillows for a good nights sleep.
Dear Guest,
Thanks a lot for staying with us and sharing your experience with other travelers. Please note that we have taken note of your point about soft pillows. We have started working on this issue. Next time when you are here, you will most likely find firmer pillows that will provide you good support all night long. We have...
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There is nothing special about this place- but it's clean, safe and affordable if your travel leads you to the Downey area/
Dear Guest,
Thank you for taking time off to share your views about our hotel with others through your review. I appreciate your kind words and do look forward to see you again in future. We will continue to provide our valued guests like you great service combined with nice and clean rooms.
Thanks again.
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Good Location. Clean rooms. Great Staff. Easy Check in. Good Breakfast. Clean area.
Dear Guest,
Thanks a lot for staying with us and also for sharing your experience with others. We totally appreciate your kind words about our hotel. We strive to provide our valued guests like you nice and clean rooms combined with great customer service with a warm smile. Thank you for your support and we look forward to serve your...
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We stayed at this hotel because of the reviews & of course the price was decent. But unfortunately our stay was horrible. The hotel is in a terrible location with a lot of loud noise. They put us in a room right by the street where you could here all the noise & cars drive by so we asked to...
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Dear Guest,
Thanks for sharing your concern with us through this review. I am disappointed to learn about your experience. I investigated into the matter and found out that after learning about the leakage, the FD staff immediately moved you to another room the same night. We also found out that the leakage was caused by the guest above your...
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When I checked for hotels in Downey I read the reviews on this hotel and was please to see positive reviews. I had to be there for 5 days for a medical proceedure. At first glance I was pleased, Free everything was appealing and no complaints of bed bugs.
The first night I realized that the door to my room...
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Dear Guest,
Thank you for staying with us and also for sharing your concerns with us. The door gap issue that you have raised has been taken care of. We have added door strips and door sweeper to that room door and as of now, there is no gap between the door and the floor.
For your missing iPod, we...
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I myself like this hotel very much it is very comfortable and the service is good the provide breakfAst in the morning how great!! They give u good tv and movies that come on are awesome!!
The room was very clean and comfortable. Well placed signs in room offered additional services (extra towels, toothbrushes, etc at no charge) Belgium waffles and more offered at breakfast. Delightful. A good value. Close to businesses, freeways, restaurants.
Dear Guest,
Thanks a lot for your appreciation and kind words about our hotel. Its very encouraging for us when our guests acknowledge and appreciate our room quality and customer service. I am glad that you enjoyed various items in our breakfast that we offer to our valued guests every morning. We will continue to improve our services so that...
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The hotel staff was very courteous and professional, very clean and well kept hotel.
Dear Guest,
Thank very much for your encouraging words about our hotel. I am glad that you enjoyed your stay. Please continue to support our business in future as well. Rest assured, you will continue to receive the best possible customer service combined with great room quality. Thanks again.
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