We get into our room, look around theres handprints on the mirrors...candy wrappers on the floor.. IT GETS WORSE... I take a look at the bathroom.. There's PEE ON THE TOILET SEAT & somebody's shaving's in the sink... Grossss right? So we call the front desk & they get us a new room & its the same story...DIRTY...no point in...
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Anakaaayy,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J
IHG...
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very poor customer service. very noisy place, won't be back. don't forget to get ear plug coz train will mess your sleep.
Dear Guest,
We at the holiday inn express were very stunned and saddened to hear about your stay. We are very sorry we did not demonstrate to you the qualities that we possess as a hotel, which is great customer service and catering to the needs of our guests. It is also an inconvenience that we are located near the...
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I booked this hotel for a quick one-night stay on my way to King's Canyon National Park. For the price, the room was great. It was very clean and the bed was comfortable. The front desk staff was super helpful and friendly. No, the continental breakfast wasn't anything special, but it was free...
Dear Guest,
It is delightful to hear that your stay was great, we do all that we can to keep our hotel as fresh and neat as possible being that we are only 2 years old. It was also wonderful to hear that our front desk staff made an impression on you, we do our best to make our guests...
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This is the only decent hotel to stay at in Dinuba. Thank goodness it is here! We stayed here just for one night and it was great. Complimentary breakfast also!
Dear Guest,
Thank you for the compliment we strive to be the best we can be in our small town. We here at the hotel are glad to hear your stay was great and would love to cater to you again soon. Have a happy holidays and safe traveling’s.
Sincerely, Anita Valdez
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We stayed here two nights in August 2011 on way from Los Angeles to San Francisco via the Sequoia National Park. Excellent service and 5 star value for money. We were tired of driving (even though we had rented a convertible) and spent a day by the pool at the hotel. OK, it's not Malibu Beach, but neither was the...
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Dear Guest,
We at the Holiday Inn Express Dinuba were enthusiastic when we heard that we made your stay equivalent to that of a 5 star hotel. Its guests like you that make our job worth wild, we love catering to our guests needs and enjoy getting to know more about our guests. We hope to see you again soon...
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Hotel is better than the others in the area. Rooms are clean. Go down to breakfast before the staff. there hasn't been much there the past two mornings and we have three more to go. No Fruit, no Milk, no Orange juice, no Butter, no Cream cheese, no pancake, no jelly, burnt eggs, with some salsa in them, they were...
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Dear Guest,
We at the Holiday Inn Express & Suites Dinuba are sorry to hear that your stay wasn't at all that you anticipated. We do appreciate you taking the time to notify us on what we can work on in the future. Your feedback is greatly accepted and we do put in the effort to improve in areas which...
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The hotel hallway carpets were filthy. The room was appointed nicely, but the hallway mirror had dirty child handprints all over the bottom. When we pulled the blankets back to go to bed there were big spots on the sheets. We called the front desk and were told that we could either pack everything up and move to another room,...
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We stayed at this hotel the night before we went to Sequoia and King's Canyon. The location is OK, even though it's next to train tracks, but none came by on that Saturday night. We had booked the hotel with our priority points and had traveled for 10 hours and were very tired. We arrived around 8 o'clock and were...
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We stayed here for a night after visiting Yosemite NP, and on our way into the Sequoia NP area. The price was better than expected, and the value was equivalent to chains that charge higher for the same service. >> It's good to join their Priority Club, if you plan on staying there more often, but you'll get the same...
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Our family stayed here to attend a wedding at the nearby Ridge Creek Golf Course. The rooms were very clean and comfortable, staff was very friendly and helpful, breakfast was tasty. Well worth the $106 rate!
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