My wife and I have been going to the Ritz Carlton to celebrate our birthdays almost ever year for several years. Although we are both professional and have an above average income, we could not afford the standard rates for this highly expensive hote; but we always took advantage of the wonderful AAA specials at that time of year, their... more

The Ritz Laguna Niguel is set in the most beautiful location in Dana Point, just south of Laguna Beach. What a beautiful hotel! The staff goes above and beyond your expectations. We took a walk on the passage way in front of the hotel in the morning. This is a must! Our stay was an unforgettable experience. more

Excellent facility; I'd like to come back for a personal visit instead of a business function. more

Don't be put off by the negative comments - this hotel is out of this world. We stayed there last year, this year and highly likely to go back next year (you can see that we're big West Coast fans). As with all places there are negative points: The air cons in the room are still very noisy but not... more

Positives: Staff very friendly and welcoming -- all very customer service oriented. Concierge exceptionally helpful when I signed up for my first ever, private surfing lessons. 2-hr surf lessions with Ryan was the highlight of my stay. Location of hotel perfect for beach lovers and very picturesque. Negatives: The first room I was assigned smelled of mildew & still smelled... more

Our stay at the Ritz Carlton Laguna Niguel was a very positive one. This property sits perched at the edge of a cliff overlooking a beautiful stretch of sparkling blue water and beach. We visited this beautiful beach daily and made use of our resort fee, which included the use of chairs and umbrellas (something that was much too pricey... more

This was the best vacation we've had in years. Loved the beach and pool area. The guests were from all over the world, the UK, Sweden, Australia, really nice people. Stayed 8 days and could have stayed another 2 weeks. We'll be back soon. more

Warning- This is not a Ritz Carlton standard hotel, it is a lower standard. Rooms - The rooms were noisy, air con made a terrible racket during the night, as well as the plumbing in one of the rooms. We had two connecting rooms, but changed rooms after the first night to try to get some sleep, even then the... more

We had a wonderful 5 days at the Ritz. I am very surprised by all the negative reviews. We booked our room with an American Express package stay 5 days pay for 3. Although prices were still high, the rate included $60 daily breakfast for 2(Very yummy), parking, resort fee and free upgrade to ocean view room if available. We... more