This hotel has great access to South Coast Plaza. Upgraded to the Junior Suite--very nice. Fitness room and pool area were great.
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Across the street from south coast mall. Walking distance to awesome restaurants. Great pool. Wonderful beds, What more can i say!!!!!!
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Dear Furnman61,
It is great to hear that you feel the hotel is in the center of it all. A great night sleep is so important when traveling. Look forward to your return.
Guest Relations Manager.
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We stayed at the hotel for 2 nights for a wedding in one of the traditional rooms. The rooms were nice and the bed was comfortable. We had a pool view room, which looks lovely at night when lit up. I loved the bath amenities!! It had a white tea fragrance, which was simply divine!
The room service is prompt,...
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Dear Travelisor,
I agree that our white tea fragrance is simply divine. It has a soothing sensory experience that most people enjoy. All of our Westin Heavenly products are available on our website should you want to enjoy in the comforts of your home.
Guest Relations Manager.
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The Westin South Coast Plaza is without doubt a great hotel for business trips. The rooms are spacious and come complete with most things you could need (hair dryer, iron and board, etc)...they also have seriously powerful showers (always good first thing in the morning!) and one of the most comfortable beds I've slept in.
Other plus points include the...
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Dear Grainged,
Our staff would be delighted to hear that you felt you were treated second to none. Thank you for the feedback regarding the Wi-fi connection. We strive to provide services that assist our guests in reaching their potential. Your feedback will assist us in ensuring we are delivering on that promise.
Guest Relations Manager
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I've stayed at this hotel several times and always pleased; this latest stay the staff was particularly helpful and friendly. They also have an environmental program that allows you to put a hang tag on the door that you do not need maid service and you get a $5 voucher for food at the hotel. I like to see that...
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Dear dolls111,
We are delighted to hear that you welcome our Green practices. We are proud to be a Green Seal Certified hotel. Our hotel as well as Starwood practices many sustainable options to reduce our carbon imprint on the planet. We will continue our efforts to ensure we are doing our part to give back to the environment.
Guest...
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This hotel served its purpose of a clean, comfortable room for one night stay on a business trip. I arrived late and left early, so I probably did not get a full perspective. But everything was OK, if overpriced.
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Dear Jack90291,
We look forward to the opportunity to serve you in the future so we can deliver on your expectations. We work hard to deliver an experience to our guests and not merely just a satisfactory visit. We welcome your feedback and have the full confidence that we can improve our services to provide you with an experience that...
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In town for a one-night stay at the Westin South Coast Plaza. As always, a first-class experience. Even though I was unable to get a suite upgrade on this stay, it was a pleasant experience from the start. Check in was not only a breeze, but friendly and professional. The agent even walked from behind the counter, shook my hand,...
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Dear ChiefDennis,
Glad to hear that you felt appreciated and welcome by our guest service staff. It is extremely important when traveling to be able to unwind at a hotel that understands your needs. It appears we did just that. Look forward to your return when you are in our area.
Guest Relations Manager
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I stayed here in early January for 3 days and got a great rate through Jetsetter. I had lived in OC for several years and remembered it so was confident it would be nice. Very impressed with the sincere friendliness and helpfulness of the staff, the excellent food, and , of course, you can't find better shopping anywhere than the...
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Dear Winnsome,
Thank you for letting us know that our staff treated you with sincere friendliness and were helpful during your stay. The shopping at South Coast Plaza is truly a great amenity the hotel has to offer. Look forward to your return.
Guest Relations Manager
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We stayed in this hotel for 5 nights past december, and it was a very good experience.
Bed is really comfortable, room is spacious and clean.
The shower head could be a little bit higher, but the rest was just fine.
The hotel is convenient walking distant from South Coast Plaza, with the best luxury brands you can imagine.
Also...
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Dear Cenobre,
We are delighted to hear that you enjoyed the Heavenly Bed experience. The bed continues to live up to the image of providing an experience that guests can leave rested and renewed. The bed is now available at Pottery Barn as well as Nordstrom.
Guest Relations Manager
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Joyce Chu was so professional and accommodating. My getaway with my granddaughter was special be cause she did such a good job to make it special. This hotel goes all out for its guests.
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Dear Joy S,
Thank you for recognizing Joyce. We will make sure she knows that she made your stay special. Look forward to making your future stays as memorable as your last.
Guest Relations Manager
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75 Reviews
157 Reviews
