If you want a good night's sleep, don't stay here. During the last three nights of our stay, the hotel was extremely noisy from midnight on due to discourteous and "hourly" guests. Only the first night was something done about the issue. The second night, the front desk attendant was sarcastic and rude. I gave up on the last night....
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NMGuest1,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J
IHG...
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We were less that happy with our stay in August of last year, but we e-mailed the mangagement and were asked to give them another chance. it is a bit further from my Mom's when we visit her than when we stay in Riverside, but this time we gave them another chance. We arrived were early. The manager checked us...
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Reviewed 28 August 2011
Thank you for your inspiring review! Our hotel is committed to ensuring our guest's satisfaction, from the perfect stay to the not so perfect. You are very right, problems do happen anywhere and we are so glad that we were able to correct the inconvenience. Hearing your kind words further confirms that we are on the right track. Thank you...
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It was like one of those Febreze commercials where they blindfold people, put them in a real dingy place, and ask them to say what they smell. I felt like if I was blindfolded, put into our room and asked what hotel I was at, other than the fact there was still a cathode TV vs flatscreen in the room,...
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Fantastic! We truly appreciate your vivid and kind words. Though we may not be a 5 star hotel, we still uphold our standards as such. We will forward your compliments to Virginia; she will be thrilled to hear them. Thank you! We look forward to seeing you in the future.
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Everyone we encountered working there was very pleasant and helpful here. From the front desk to the maids they were all so friendly. Need an extra towel and toothbrush--no problem. Neighboring room was making too much noise and partying with friends across the hall at 2:30 am. I asked them to quiet down. When that didn't happen I called the...
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It is rare to receive such a comprehensive review and we must say thank you. Your review has covered our achievements as well as areas of improvement. We're glad that our staff made you feel welcome and cared for- that is our main priority. We apologize for the ventilation problem that you encountered. Our system is interlocked with the external...
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Had a great stay here at HIE. The room and bathroom was clean and even has a private balcony. There was no view but there was plenty of privacy as there was a hill next to the hotel building. The room was next to the elevator but I didn't hear anything AT ALL. WIFI had very good strength which was...
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Pleasant & relaxing are two qualities that we always want our guests to enjoy when staying at our facility. We hope that next time you'll give our breakfast a chance and possibly enjoy a stack of our delicious pancakes. Furthermore, if the quality of our towels is not to your liking, we invite you to inform Guest Services and we...
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We were thanked at the desk for our status, but no upgrade offered. We were told they were full and offered us 20 cents worth of water.
My brother stayed at the same time, checked in 45 minutes later (also booked a few days later that us), paid the same rate and got the full size suite! He only just...
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Reviewed 25 February 2012
We were in So Cal for a Disneyland trip and to visit family scattered from Vista/Oceanside to Anaheim to Highland/San Bernardino, with some of us coming and going from the Ontario airport (as early as 7:50am). So except for the two nights at Disneyland (see my review of the Alpine Inn), we needed a centralized venue for a 3-night stay....
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Thank you very much for your thorough response. We hope that you will revisit our hotel in the near future!
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Stayed here for 8+ nights and really enjoyed the hotel and staff. Hotel + rooms were nice, clean, had a balcony and being able to open the door to the balcony was wonderful! They keep their rooms clean without using the strong "Perfumey" odor remover cleaners like so many of the hotels are using now throughout the entire hotel and...
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We are delighted that you were so pleased with our hotel. Hopefully you will visit us again soon!
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I recently stayed at this hotel and it was an overall great experience. The breakfast was fantastic, and my family and I really enjoyed the convenience of your pancake machine. The majority of the staff here was outstanding, and also very friendly and welcoming. However, I felt that Laura was innappropriately dressed and did not look professional, her blouse was...
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Great service the receptionist Erin was amazing and very helpful I highly recommend it would come back again without a doubt
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