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All 1 City of Industry hotels

Pacific Palms Resort & Conference Center

4.0 of 5
1 Industry Hills Parkway, City of Industry, CA 91744
Hotel amenities
Pacific Palms Resort & Conference Center
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139 reviews from our community

Traveller rating
    24
    51
    30
    11
    23
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Families
19
 
Couples
25
 
Solo
11
 
Business
48
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 June 2013

My family attended an Indian wedding at the resort over Memorial Day Weekend. We arrived Friday afternoon around 4. There was no one out front to help us with luggage; not a good start. We unloaded luggage ourselves, my son waited with luggage, husband self parked (all parking cost) and I went inside in search of bellman/cart. Check-in went smoothly.... More

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Pacific P, Manager at Pacific Palms Resort & Conference Center, responded to this review
13 June 2013

LonghornfanMaryland, Thank you for staying with us, your thoughts and the positive feedback on our staff, services and the wedding experience. We do apologize for the missing luggage assistance upon your arrival. It would be our pleasure to be at your service in the future and we would welcome an advance call to plan a customized return visit. Thank you,... More

La puente
1 review
5 of 5 stars Reviewed 7 June 2013

Just love it !,,,!, stay There often I live very close to city industry my husban n I just go there every months for a little get away from the routine .. Love the view and the event every month at the spa. Love the rooms and the beds are very comfortable !,!,

Review collected in partnership with this hotel

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Pacific P, Manager at Pacific Palms Resort & Conference Center, responded to this review
12 June 2013

Dear MasielP: What a great idea to venture away from the norm! We are glad that you choose Pacific Palms Resort as your monthly "stay-cation." Thank you so much for the review and we look forward to seeing you next month! Regards, -Pacific Palms Resort Management More

West Covina, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 7 June 2013

Lush grounds and alluring views of the San Gabriel Mountains made our stay pleasant and comfortable. I was impressed with the rooms, lobby, restaurants, spa and Golf Course. The workout room was clean and functional. The staff was attentive and friendly. I did not feel like I was in the San Gabriel Valley. Instead, I felt like I was in... More

Review collected in partnership with this hotel

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See 2 more reviews by dougsanch for City of Industry
Pacific P, Manager at Pacific Palms Resort & Conference Center, responded to this review
12 June 2013

Dear Dougsanch: We are glad that you come to Pacific Palms Resort for your escape and that you were able to stay overnight as well. We look forward to seeing you again! Thank you! -Pacific Palms Resort Management More

Mansfield, Texas
Top Contributor
178 reviews 178 reviews
32 hotel reviews
Reviews in 61 cities Reviews in 61 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 28 May 2013

Went here to a conference and had a great stay. The rooms are above average and the beds are comfortable. No refrigerator in the room, but they do have a mini bar fridge. The hotel has two restaurants onsite. Cima, which has a good breakfast buffet, and Red that has high priced but good quality steaks. Two golf courses and... More

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Pacific P, Manager at Pacific Palms Resort & Conference Center, responded to this review
31 May 2013

Dear Wyomingdan: Thanks for the review that gave a great snapshot of what we have to offer at our resort! When you visit us again, you'll have to be sure and enjoy our beautiful spa located next door to Red Restaurant. We are happy that you enjoyed your stay with us. Regards, Pacific Palms Management More

Kelowna, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2013

I attended a hospitality conference here in May. I must say I was pleasantly surprised. The rate was very good, and since I had never stayed at the Pacific Palms before, I wasn't sure what to expect. The golf course and grounds are spectacular. Just a beautiful environment. Sitting on the patio on a sunny afternoon amid the palm trees... More

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Pacific P, Manager at Pacific Palms Resort & Conference Center, responded to this review
31 May 2013

Hello Colleen M. Thank you for the review. We are glad that you were able to enjoy your time at Pacific Palms during the conference. We actually really enjoy the view and palm trees on the patio too! We look forward to your next visit with us! Regards, Pacific Palms Management More

Ventura, California, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2013

Stayed here for a night in May of 2013. Had to check in early and the front desk was very accommodating. I asked for a high floor and was given floor 9. I didn't hear any noise from the lobby at all. Bed was very soft and comfortable. I had a "city" view which was nice at night from the... More

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PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
14 May 2013

Dear Michael H. Thank you for taking the time to write this review. We are glad that you enjoyed your stay with us. We look forward to seeing you again in the future. -Pacific Palms Management More

Frisco, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 May 2013

Unfortunately this hotel is the closest for a monthly business trip we take to this area. Every time we stay it gets progressively worse. Service at the restaurant is slow and poor, we have complained in the past but there has been no improvement. On this last visit we ordered drinks with tonic and they tasted as if they had... More

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PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
14 May 2013

Hello Kim J: We appreciate the time you took to write this review. We take our guests' concerns very seriously and make all efforts to address any less than excellent experience. Please be assured that your review was shared with our staff. We are taking a careful look at the issues you mentioned and making corrections as needed. Thank you... More

Travellers are raving about these City of Industry hotels

The Langham Huntington, Pasadena
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1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 May 2013

Went to the hotel in April for a wedding. The wedding was off site, but the reception was at the hotel. Driving up the hill, everything looked great. The grounds were nice and the golf courses looked great. The driving range was a little disappointing, but it had plenty of room for lots of people at one time. Checked in... More

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PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
10 May 2013

Dear Vacationguru1234: Thank you for your time to write this review. We certainly apologize for the inconveniences you experienced and have addressed every issue mentioned. We certainly take great pride in the resort and regret that you had a less than satisfactory experience. We hope that, in the future, we will have the opportunity to show you that our entire... More

Vancouver, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 29 April 2013

This is a conference and meeting hotel is in the middle of suburbia with some good golf courses. the property looks like it has been recently renovated and it is in good shape but from a service and food perspective it is a train wreck. Rooms Modern, renovated, clean, good wifi, comfortable beds, great views. The unfortunately thing is that... More

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Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 April 2013 via mobile

Great resort 40 minutes east of LA. Rooms are nice...typical for nice resorts. Good food and amazing golf. Played the Babe course. Really tight course and quick greens. Beautiful area with views of the mountains. Only slight pain is getting from the lobby to the room elevators.

Was this review helpful? Yes
PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
14 May 2013

Dear Skippacktravel: Thank you for your review. We are glad that you enjoyed the food, your room and the course. We look forward to having you back to play the IKE and perhaps even a massage in our spa! :) -Pacific Palms Management More

 
 
Pacific Palms Resort & Conference Center
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Additional Information about Pacific Palms Resort & Conference Center

Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms Hotel
Pacific Palms City Of Industry
Pacific Palms Resort
Address: 1 Industry Hills Parkway, City of Industry, CA 91744
Region: United States > California > City of Industry
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in City of Industry
Price range (per night): ₹9,020 - ₹13,878
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on a glorious hilltop and set against the majestic San Gabriel Mountains, Pacific Palms is Los Angeles’ only full-service, destination hotel appealing to both leisure and business travelers.The recently renovated, 650 acre property features 292 beautifully appointed, over sized guest rooms, each with balcony, a variety of food and beverage options including fabulous fireside dining and cocktail seating on the patio overlooking Celebration Lake and a new spa & fitness center. Celebrating more than 25 years of tradition, Pacific Palms also boasts LA’s only 4-star rated golf experience with 36 holes of completely refurbished championship golf on the legendary ‘Ike’ and ‘Babe’ courses. Just 25 minutes from downtown Los Angeles and centrally located near four major airports and four major interstates, Pacific Palms is Southern California’s finest and most accessible destination hotel and conference center. ... more   less 
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