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All 3 Chino Hills hotels »

Hotel Chino Hills

2.5 of 5
15433 Fairfield Ranch Rd, Chino Hills, CA 91709 (Formerly Holiday Inn Express Hotel )
Hotel amenities
Hotel Chino Hills
Ranked #3 of 3 hotels in Chino Hills
3.5 of 5 stars 7 Reviews
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7 reviews from our community

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Date Rating
Mesa, Arizona, United States
1 review
1 of 5 stars Reviewed 28 May 2012 NEW

I will never stay here again. Major ant problem that they are fully aware of and they made a comment "if the ants start getting in the bed then we will change your room for you" they sprayed chemical in the bathroom, while we were in the room with children and said just don't go in the bathroom for awhile.... More

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smwinning, General Manager at Hotel Chino Hills, responded to this review
30 May 2012

Dear Mr. and Mrs. S. Thank you for your feedback through TripAdvisor regarding your recent stay with us. I certainly apologize to you for the ants that were in one of your rooms. In speaking with our pest control company I understand that the warm weather we have been experiencing apparently triggers their activity. We have arranged for them to... More

Chino, California
1 review
4 of 5 stars Reviewed 26 January 2012

We love this hotel. Although slightly understaffed, they are very accomodating for the most part. Rooms are very clean (great housekeeping), very quiet, and beds are the most comfortable we have experienced. Very good free high speed internet and excellent dish network TV channel selection. We appreciate the "No Pets" / No Smoking" policy as it keeps hotel fresh and... More

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San Diego, California
1 review
4 of 5 stars Reviewed 25 January 2012

I stayed at this hotel on January 10 for 3 nights and I loved it. The staff was all very nice, the room was clean, and it's in the same parking lot as Dennys. The beds are very comfortable and it was nice and quiet. Prices were great too. The only downfall is that they don't serve breakfast anymore but... More

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Chino Hills, California
1 review
2 of 5 stars Reviewed 18 January 2012

This hotel is relatively clean for its price, but the staff in the front desk need to be changed. she is the worst ever I've seen, the way she treat the hotel guest was not the one in hotel front desk. it looks like that she doesn't care about the guest. keep smoking outside and talking on the phone on... More

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smwinning, General Manager at Hotel Chino Hills, responded to this review
1 June 2012

I want to apologize for the poor service you experienced and observed when you were with us earlier in the year. There is no excuse for shoddy service and what you described is certainly shoddy service. Our Guest Service Agents have been directed not to put themselves in any situation like the one you described in the future. We certainly... More

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1 review
1 of 5 stars Reviewed 2 November 2011

This hotel is the WORST! There seems to be absolutely no staff on duty my entire stay! I had a problem with ants in my room and instead of the staff taking care of the issue, they handed me the pesticide for me to kill myself. HORRIBLE service! I would rather stay at a motel 6 than this hotel!!!!!

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smwinning, General Manager at Hotel Chino Hills, responded to this review
1 June 2012

Dear Greg: I am sorry you had such a bad experience at our hotel last year. Unfortunately, the Hotel Chino Hills is in receivership at this time. The original ownership group filed for bankruptcy in 2011 and subsequently the hotel has fallen into its current legal situation of receivership. As we are representing the current management group for the court... More

Phoenix, Arizona
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 July 2011
1
person found this review helpful

Located right off of Central and Hwy 71, the hotel is easy to get to. This is one of it's big advantages, easy access. The property itself is new and everything is clean and bright; and smells new. The ice machine worked well and there were vending machines. As it is new, there were not many guests-I was able to... More

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riverside
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 12 July 2011

I've been here twice and I must say this is my favorite holiday inn express of all. The hotel is new, and The mattress they use is the most comfortable ever! The surrounding area is quiet and there is a Starbucks and a nail place next door. I will always stay here whenever Im over at this area!

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smwinning, General Manager at Hotel Chino Hills, responded to this review
15 July 2011

Sandpine09: Thank you for your kind remarks and most of all for your continuous patronage. We are delighted that you have discovered our new hotel and that, besides our very comfortable beds, you have found our location to be just right for you. We look forward to serving you again when you return to the Chino Hills area. More

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Additional Information about Hotel Chino Hills

15433 Fairfield Ranch Rd, Chino Hills, CA 91709 (Formerly Holiday Inn Express Hotel )
Price range (per night):* INR3,417 - 5,433

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