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All 1 Cerritos hotels

Sheraton Cerritos Hotel at Towne Center

3.5 of 5
12725 Center Court Drive, Cerritos, CA 90703
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Sheraton Cerritos Hotel at Towne Center
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Ranked #1 of 1 hotels in Cerritos
Most recent review
4 of 5 stars Reviewed 10 June 2013
Jubda Fremont, California, United States
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128 reviews from our community

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Fremont, California, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 10 June 2013

We stayed here for a family event closeby for one night. The hotel is very nice and comfortable. Lobby area looks good, the rooms were very comfy, the location is central close to a lot of shopping and freeway. Staff was very helpful and friendly.

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
17 June 2013

Thank you for all of your kind comments about the Sheraton Cerritos Hotel. We are always so pleased to hear from another guest who has enjoyed their stay with us. We look forward to you coming back for a return visit, and hope that you can enjoy an extended stay to experience many of the amenities that our hotel has... More

New Jersey
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 9 June 2013

I had to attend a meeting at the Sheraton in Cerritos and was booked with the group into the Sheraton. The location appears to have a number of shops and restaurants within a 5-10 minute walk. The meeting rooms were typical for a business hotel. The rooms were a good size but very dark. The whole atmosphere of the rooms... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
14 June 2013

Thank you for your comments. We hope that you will come back for a return stay. More

1 review
1 of 5 stars Reviewed 7 June 2013 via mobile

Arrived an hour or two ago. Dropped belongings off in the room and headed to the restaurant for some supper. At the restaurant bar were 2 extremely intoxicated people and the bartender continuously served them more drinks. The men were swearing loudly and constantly, and literally were falling down drunk to the point that one couldn't stand and passed out... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
14 June 2013

Our sincerest apologies for our staff not remedying the situation expeditiously as per your point of view. We assure you that our staff have been trained on the proper protocol in avoiding and handling such situations, and have been duly reminded of this plan of action. Again, we apologize to you and the other patrons who were witness to this... More

San Antonio, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 29 May 2013

This was a great place to relax and get some rest after a long week in California. Rooms were very neatly clean and the beds were okay. The staff were friendly and are willing to help you with whatever you need help with.

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
14 June 2013

We are always happy to hear from another guest who has enjoyed a restful stay at the Sheraton Cerritos Hotel. We are also glad to hear that our staff satisfied all of your needs during your visit with us. We hope that you will be a returning guest on your next trip to California. We look forward to having you... More

San Diego, California
1 review
5 of 5 stars Reviewed 29 May 2013

Nicole at the front desk was very helpful. We relaxed by the pool on a beautiful day while waiting for our room to be ready. Nicole sent up some nice chocolate covered strawberries for my girlfriend's birthday.

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
6 June 2013

We are always pleased to hear happy guests who have experienced the high-level of hospitality that our staff extend to them at the Sheraton Cerritos Hotel. Nicole was equally pleased to hear that you and your girlfriend enjoyed the strawberries. We can’t wait for you both to come back again for another stay. More

San Diego, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 24 May 2013

I didn't give 5 stars because I think it's bunk you have to sit in the lobby for free Internet...even the Best Western has Internet in your room for free....$9.95 for Internet...c'mon....other than that, the bathroom was kinda small but it was clean. I slept comfortably so that was nice. The location can be a little confusing, but they have... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
30 May 2013

Thank you for all of your comments. We always appreciate hearing from our guests. We hope that you will be a returning guest, and look forward to seeing you very soon. More

Tennessee
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 24 May 2013

I am reluctant to give a poor review before management has taken any time to respond, but I will revise it later if need be. My wife and I are staying here for my daughter's wedding/graduation. When checking in, I explained that I needed a good, firm bed, the young lady gave a non-commital answer. We have a very full... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
13 June 2013

We’re terribly sorry to hear that you were not satisfied with the comfort of the bed in your room. We’d like you to know that all of our beds were upgraded during our hotel’s recent renovation to our Sheraton Sweet Sleeper Beds. We hope that our Guest Services Manager was able to rectify the situation to your satisfaction. We apologize... More

Auckland
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013

We are regular visitors to this hotel and every time we find a consistent standard of cleanliness of the rooms, which is so important. The staff are friendly and know their product. The rooms are quiet and clean and the windows open!!! Fabulous for those of us who love fresh air. (but the aircon is great too if the weather... More

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See 5 more reviews by Ruth N for Cerritos
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
20 May 2013

We are so delighted that you have once again enjoyed your stay at the Sheraton Cerritos Hotel. We always love to hear from our returning guests that they are experiencing all of the amenities and wonderful staff that our hotel has to offer. We thank you for all of your kind comments about our hotel and our staff. We can’t... More

2 reviews
4 of 5 stars Reviewed 7 May 2013

The hotel is well appointed and location close to restaurants and shopping. Good freeway access. The staff are friendly enough but not incredible helpful. I stay there when I visit family and it has been a consistent experience.

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Cristina R, Guest Relations Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
15 May 2013

Thank you for providing us with your comments. We appreciate your repeat patronage to the Sheraton Cerritos Hotel. We are happy to hear that you find our staff friendly, we apologize we were not as helpful as you expected. Please let us know on your future visit what we can do to ensure we exceed all of your expectations. We... More

Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 23 April 2013 via mobile

The hotel itself is nice and great if you are traveling for business. It has a decent business center and a small bar/restaurant. The rooms have been updated and are nice. The only complaint I had was that the shower head in my room was really gross. If the shower head was replaced, the rating goes up to 4.

Was this review helpful? Yes
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
29 April 2013

We are pleased to hear from another satisfied business traveler that the Sheraton Cerritos Hotel is meeting their needs. We strive to continually provide a welcoming environment for our business guests. We will be sharing your comments with our Engineering Department to research possible issues with the shower head in the room that you stayed in. Happy to share that... More

 
 
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Additional Information about Sheraton Cerritos Hotel at Towne Center

Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Sheraton Cerritos Hotel At Towne
Sheraton Cerritos Hotel
Sheraton Cerritos
Cerritos Sheraton
Address: 12725 Center Court Drive, Cerritos, CA 90703
Phone Number:
Region: United States > California > Cerritos
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Cerritos
Price range (per night): ₹5,667 - ₹11,565
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 
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