Ive stayed here a few times for a few reasons #1 it is the ONLY place in Carmel-by-the-Sea that will rent for a one night stay and #2 it is less than $200 for a night. I've only stayed in the updated rooms, the first time we booked 2 king premium rooms, one was the basic hotel room with bed,...
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First and foremost, thank you for staying with us on numerous occasions, we appreciate it. Also, thank you for writing a review from the heart and stating information about Carmel that some visitors may not be aware of. The charm here in town is like no other place in the United States. The history of Carmel is what astounds me...
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We stayed here for one night during a whirlwind trip to Carmel. The hotel itself is fine for a quick stay. We had one of the standard rooms and although it was just fine it could do with some updating. The pink tile stand up shower was uninviting. We did stay in the standard rooms in what appears to be...
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Thank you for taking the time to write a review. I'm so glad that you had a nice stay and enjoyed Carmel and everything the town has to offer. It is true; the pink tile shower is definitely
"one-of-a-kind" and is outdated, I was hoping that pink tile would come back into style, but I am guessing that it won't....
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We stayed over the weekend at this Lodge. The price was good considering the room was so-so. The staff (specifically Carolina or Caroline?) made up for the rooms. She was very accomodating when at last minute we added in our pet and even called us at the restaurant when our room was ready. Overall the staff was very friendly. The...
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Good things: Great location, free parking, dogs allowed, big rooms, comfortable bed
Needs improvement: Customer service, check-in, continental breakfast, dog fee was steep, noisy room, basic for price
We arrived at the hotel after 3PM (check-in is at 3) and our room wasn't ready. We decided to walk around while waiting for our room and finally got a call that...
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We stayed there for only one night, on our way to San Francisco. The hotel is ok for one night. Complimentary breakfast was offered in a cafeteria nearby with limited choices included. The place was full and it took several minutes for us to be served... not worth! Apart from that, our room (the couple´s one) was spacious, clean and...
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Dear Nani,
Thank you for staying with us and for taking the time to write a review. I'm glad to hear that you enjoyed our premium room and that you had a good nights rest. My apologies for the breakfast taking too long, I am definitely going to work on getting the restaurant to speed things up in the morning....
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We decided to try this hotel because of its great location and it’s relatively low price. Overall, it was pretty average. We were happy with the free parking, free wireless internet, the comfortable bed, quiet room, balcony, and friendly service. We were a bit surprised that basic toiletries weren’t provided. Not even a bar of soap. The lack of A/C...
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Thank you for the heads up on the "missing toiletries". I am so sorry that they were not in the room. I will be speaking with housekeeping to ensure this never happens again. That was a complete mistake; we do provide all the toiletries, bar soap, shampoo, conditioner, body wash gel and lotion. We use Terra Green, which are "Environmentally...
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To say that the staff went above and beyond to accommodate our needs is an understatement. We would highly recommend Carmel Lodge to anyone in the future!
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Dear Laura,
Wow, thank you so much for the great review. It really makes me feel good to know that our smiles and friendly staff make a positive difference in our guest's stay with us. We look forward to seeing you again soon.
Sincerely,
Carmel Lodge
831.624.1255
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After reading the reviews on here, I was a little nervous about the accommodations but I was pleasantly surprised. Yes, the place could use some updating -- new carpeting and a paint job would help. But there was nothing that was a deal breaker for me. Room was spacious. I personally thought the bed was very comfortable. And I enjoyed...
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Dear Kim,
I truly appreciate you taking the time to write a review. Thank you for noticing all of the positives about our hotel. You are absolutely correct with regards to paint and some updating, as we are currently in the process of doing so. My apologies for the light burning out and the front desk not being fully prepared...
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I'll start with the good qualities of this property before I launch into the bad.
GOOD: Nice location, free parking, clean rooms (I did not have the breakfast)
and now the BAD: Outdated rooms, Front desk worker unfriendly and sour, it's noisy - very little sound-proofing inside and out of the room. Faucet dripped all night, mini-fridge rattled constantly and...
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Dear guest,
Thank you for taking the time to give us some feedback and please accept my sincere apologies for your troubled stay. We strive to accommodate our guests as best as we possibly can. The unplugged clock, drippy faucet and loud mini-fridge have been noted and addressed. The complimentary hot breakfast is mentioned to guests upon check-in, my apologies...
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First off, the premium rooms are any thing but "premium".They are small, lack an ac unit (had a small fan in room) and only one like the photo is available.In addition,the heater actually sparked when turned on.The rooms are also outdated. The so called memory foam mattress is non-existent,standard pillow top.As if the room did not have it's downfalls, the...
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