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Sheraton Carlsbad Resort and Spa


Hotel class 4.0 of 5
5480 Grand Pacific Drive, Carlsbad, CA 92008
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Reviews you can trust

81% Recommend
4.0 of 5 stars 113 reviews
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By trip type
All (113)
[ Date ] [ Rating ]
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4 of 5 stars
Box1Stamford   10 contributions
Stamford, United Kingdom
27 Jan 2010 | Trip type: Couples

Great for Legoland - if you have Kids with you. Smart Starwood (Sheraton) property - only two years old. Check-in efficient (Club room booked) Only lounge is the foyer Excellent bedrooms - good size - good beds - good pillows Bathroom - very good but walk-in shower would make it excellent Parking under the hotel block - you don't need... more

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5 of 5 stars
mamayogini   44 contributions
Juneau, Alaska
22 Jan 2010 | Trip type: Family

This was my second time staying at the Sheraton Carlsbad. I never get tired of gazing at the grounds of the hotel: the beautiful architecture, luxurious spa furniture in the courtyard, and the pristine lobby. My son was going to be in a special Legoland competition, and we splurged on a Club Room. The room took my breath away. I... more

Management response from
carlsbadsheraton, Director of Operations

Thank you so much for the wonderful comments about our Resort. We hope you that your son did great at the LEGOLAND competition. We hope to see you again soon! Sincerely, Rachel Blake Director of Operations

Great Stay
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5 of 5 stars
biggroofy   56 contributions
Canada
7 Jan 2010 | Trip type: Family
1
person found this review helpful

As a Starwood GOLD member I always enjoyed staying at the Sheraton/Westin chain. The hotel is quite new (not even shown on my GPS with 2008 map). We stayed 2 nights in the Club Floor and it was clean, and quiet. We requested a microwave and baby crib at check-in, and it was delivered to our rooms within 10 minutes,... more

Management response from
carlsbadsheraton, Director of Operations

I am so pleased to read that you had a great experience with our Resort. We appreciate your wonderful comments. I apologize for the frustration you experienced with our Concierge team and will certainly address your concerns with them and the Front Office Manager. We want to make the purchase of LEGOLAND tickets easy and I regret that is not...

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5 of 5 stars
figmund   3 contributions
Sammamish, WA
2 Jan 2010 | Trip type: Family
1
person found this review helpful

We loved our stay at the Sheraton Carlsbad. Professional and courteous staff, great pool area, activities for the kids, all in a relaxing atmosphere. Though this hotel is one of the official Legoland hotels, you'll barely notice, which is a good thing. The hotel balances the family vacation crowd with the business & non-family crowd very well. Free pool toys... more

Management response from
carlsbadsheraton, Director of Operations

We try to make our Resort comfortable for all of our guests...those with kids and those without. I think we strike a great balance and am glad this was your finding as well. We are proud to be a destination resort for all kinds of travel reasons: leisure, business & group. We appreciate your feedback and hope to see you...

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5 of 5 stars
Lalloo75   5 contributions
Manhattan Beach, CA
2 Jan 2010 | Trip type: Family

We stayed here over the New Year's for 2 nights in a deluxe connecting rooms (traveling with 2 children.) Check in was a snap, staff were most efficient about getting us to our room asap so we could watch the fireworks from Legoland from our balconies. Kids loved it.!!! As mentioned on other reviews, hotel is within walking distance to... more

Management response from
carlsbadsheraton, Director of Operations

I am thrilled that you enjoyed our New Years Eve event. This was our first annual Family Friendly New Years Eve and it was a lot of fun for us too! We will definitely enhance our music selection with a Top 40 mix to make this event even better this coming year. Happy New Year to you and your family!

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3 of 5 stars
Romanticgal   3 contributions
Visalia
31 Dec 2009 | Trip type: Family
1
person found this review helpful

This hotel is beautiful and right next to legoland. The down side to this hotel is that they did not have enough people on staff to accommodate all their guests. We left our car with the valet parking which is a little more than parking it yourself. When we wanted to go to dinner, we had to wait awhile for... more

Management response from
carlsbadsheraton, Director of Operations

I appreciate your taking the time to write a review of your experience with the resort. I apologize that we appeared to be under staffed during your stay. I have reviewed your comments with the resort department heads so that we can insure our future guests do not have the same experience. Based on your feedback, LEGOLAND has agreed to...

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3 of 5 stars
Safvi   2 contributions
Santa Clara, CA
27 Dec 2009 | Trip type: Family

Our family of four stayed in this hotel before Christmas. We are SPG members who travelled all over the world and stayed in Starwood hotel chains. I'll have to say that this hotel is below the Sheraon's standard in other locations. The good: - pretty new hotel that conveniently located near Legoland. - very spacious hotel room and nice furniture... more

Management response from
carlsbadsheraton, Director of Operations

Thank you for your feedback regarding your recent stay at our Resort. May I say I was very disappointed to learn that your experience was not what you've come to expect from a Sheraton? We pride ourselves on taking great care of our customers and regret that is not what you found. Regarding your concern about the prices in our...

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5 of 5 stars
ColIndianaJones   46 contributions
Fort Worth, Texas
26 Dec 2009 | Trip type: Family

Oh, I really don't want to tell you about this place because then there might not be a room for me next time. I absolutely love it here and really wish I could just have the whole place to myself. You know, though, it really feels that way now. I do see other people when I am out on the... more

Management response from
carlsbadsheraton, Director of Operations

I am thrilled that you had such a wonderful experience at our Resort and look forward to your family's return. Happy Holidays! Rachel Blake Director of Hotel Operations

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5 of 5 stars
MarlowesMom   2 contributions
San Francisco
1 Dec 2009 | Trip type: Family

My son and I stayed one night at this hotel so we could go to LegoLand. The service was wonderful. We arrived at 9:30 a.m. and though our room was not yet ready, they checked us in and gave us a room key so we could park in the lot and use the hotel's private LegoLand entrance, which is a... more

Management response from
carlsbadsheraton, Director of Operations

Thank you for writing such a wonderful review on our resort. I am delighted that you and your son had a great stay. I am so pleased you enjoyed your meal at the Twenty/20 Grill & Wine Bar. We make every effort to ensure that both the adults AND kids are happy! We look forward to seeing you again very...

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5 of 5 stars
mwlucas   1 contribution
Los Angeles, CA
28 Nov 2009 | Trip type: Couples

We had a fantastic experience at this hotel this Thanksgiving weekend! The hotel was really clean, we stayed in a huge beautiful suite, the food and service were great and the location was really nice (close to Legoland, golfing, and the beach). We live in LA and this was a refreshing getaway. We will be back! more

Management response from
carlsbadsheraton, Director of Operations

Thank you for taking the time to write about your experience with the Resort. I am so pleased to read that you enjoyed your stay. We look forward to welcoming you back soon! Sincerely Rachel Blake Director of Hotel Operations

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Sheraton Carlsbad Resort and Spa Also Known As

  • Sheraton Carlsbad Hotel
  • Sheraton Carlsbad
  • Carlsbad Sheraton
Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
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