The Amarano ticks a lot of the boutique hotel check boxes: luxury ambiance, modern amenities, spacious rooms, comfortable beds, intimate gathering areas, valet only parking, but somehow fails to completely pull it off. Maybe it's because there were no valets to park my car, that they'd lost another guest's car, the coldly mechanical check in, or the lack of toiletries...
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Our sincere apology for not meeting your expectations here at the Hotel Amarano. Our Management & Staff pride itself on superior guest satisfaction and service. That is why the Hotel Amarano has been awarded the AAA four diamond recognition and has become the hotel of choice for many who travel to the L.A. area.
We have addressed your concerns with...
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