I should learn to read everything I see when booking a place to stay. Granted, we had lake view (was wonderful), 3rd floor 1 bedroom, meaning high ceiling, the kitchen was well equipped and the bathroom was clean. I really would have not complained if it wasn't for the 5pm check-in time and the 10am check-out time. And the fact... More

was very pleased with our stay and was planning on returning until we notice we left a very expensive watch behind in our room i am 100%it was wrapped around the sheets and blanket was still in the area was eating breakfast when notice we left it behind i asked my husband to go retrieve it well he felt comfortable... More

We wanted to do something for my husband's birthday and I found the place on the ResortTime web page. We got a discounted price to go there for a weekend. This place is right by the lake with its own beach and docks. The staff there were great. They were very friendly and accommodating. Since we got a very low... More

This was the worst hotel stay we have ever encountered. The floor in our room was covered with crumbs. Our bathroom was filthy, and even after our complaint to the front desk did not get cleaned. The heat in our room did not work, and did not get fixed after we complained. There was hair from the previous occupants all... More

Some background. We are a couple with 9 and 12 year old boys who have been coming to Big Bear about once or twice a year for 10 years. We tried cabin rental but twice got moldy dirty mess, tried the 3 most popular hotels which are overpriced and hate going to restaurants in Big Bear because the food is... More

we stayed at the Lagunita Logdge in Big Bear last weekend. It definately is a family lodge with lots of families with children. There is an indoor pool and spa which was great given the cold cold temperature outside. It was clean not overly loud. There were lots of people but it wasnt out of control. The room was great... More

I will never make plans to stay at this facility again. Mangement is rude and actually said that if you booked through an outside source like Hotels.com or Expedia they will provde zero customer service and will only provide customer service for people who book directly through their hotel. Unfortunately I didn't know this before I booked my trip through... More

We booked a room for one night and we paid almost $300 for a one bedroom. The sleeper sofa bed mattress was unbelievably worn. It was basically springs only with a thin layer of cover. The hard , cold floor was the only option. To make matters worse, the heater hummed like a siren all night. This was a waste... More