I recently called from Australia to book a Beverly Suite during our 1 day stopover in LA.
It was our 23rd anniversary and I wanted to organise spa treatments,champagne and some other special surprises to make this stay one to remember.
Having read some of the reviews on this site, which were favourable and convinced me to book, nothing could...
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We stayed here as the final stop of a honeymoon getaway and were not disappointed. Located a few minutes walk from Rodeo Drive and easy to get to tourist hotspots like Hollywood, Universal Studios and Santa Monica via bus. Use of the house car was handy for getting to and from restaurants and was readily available if you pre booked....
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Dear Adamdellboy,
Thank you for taking the time to write such a thorough review. We are honored that you chose to spend the last part of your honeymoon celebration at L’Ermitage Beverly Hills. Your compliments about our staff and hotel are much appreciated. We look forward to welcoming you back for future wedding anniversaries!
Best wishes,
Dustin Pfeif
Front Office...
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The arrival personalized greeting and escort to room was good. Staff pleasant and professional. Rooms large and nice. Missing coffee / espresso machine! Spa and pool lovely. There are issues with housekeeping though. Upon arrival, spray bottle of cleaner on my desk. On day 2, I was out doing errands from 10-2 and was surprised to find my room uncleaned....
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Dear Hegira,
Thank you for your compliments about our pleasant and professional staff. Please accept my apologies about your housekeeping experience; what you have described above is totally unacceptable by our standards. Your feedback has been addressed with our Director of Housekeeping. We hope you will give us another opportunity to exceed your expectations on your next visit to Beverly...
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I was able to treat my wife to a a wonderful experience at this great property last November. The rooms are much larger than average and very nicely decorated. The staff was excellent, they really know how to treat their guests and I consider myself picky. We would definitely stay there again!
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Dear John S,
Thank you for taking the time to write your review of our hotel. We appreciate your kind words about our staff and look forward to your next visit.
Best wishes,
Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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I loved my brief stay here, it definitely exceeded expectations from start to finish.
One thing I was quite impressed with was the standard room layout & size. Lots of hotels go heavy on the service & amenities, but still provide a fairly routine, generic room. The room here, which I assume was a standard base room (based on my...
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Dear NSIInnerloop2,
Thank you for taking the time to write your review of our property. We appreciate your detailed room description and compliments about our customer service. While we are located in a mainly residential area of Beverly Hills, the famous stores of Rodeo Drive are just a short walk away. On behalf of the entire staff, I look forward...
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No matter how hard we might try, there is nothing we can fault when reviewing this hotel. Am still bemused by how every member of staff knew us - and that was from the moment we pulled up outside of the hotel in our rental car when as I stepped out I was welcomed by name. From that moment on...
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Dear Trevorw38,
We were delighted that you chose to stay with us for a portion of your trip to California. Thank you for taking the time to write such a wonderful review. I am very pleased that our staff was able to exceed your expectations and look forward to the opportunity to welcome you back to Beverly Hills.
Best wishes,...
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Great hotel. Stayed with my wife for a few days and loved it. Lovely pool, too!
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Dear Philking64,
Thank you for sharing your thoughts with fellow travelers. We look forward to your return visit.
Best regards,
Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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My husband and I spent three perfect days at the L'Ermitage Beverly Hills. Christine, the awesome concierge, booked us at two wonderful restaurants before we even arrived. She also arranged a rental car, which was delivered to the hotel the day we were using it. When we accidentally left our credit card at one of the restaurants, she sent the...
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Dear Sailorsandy,
Thank you for taking the time to write a review of your experience at L’Ermitage Beverly Hills. We appreciate your feedback and will make sure to recognize Christine for her efforts. We look forward to welcoming you back again soon.
Best wishes,
Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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When Qantas cancelled all flights around the world on Oct 29, 2011 we had just checked out of l'Ermitage Beverly Hills. My partner and I had a wonderful stay at this Hotel. Superb service, decor of our room, restaurant and of course the roof top pool. It was a wonderful place to relax after sightseeing. When it came to being...
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Dear MaursyDawsey,
Thank you for your enthusiastic recommendation of our hotel! It was a pleasure meeting you. We are glad you finally made it home safe and look forward to welcoming you back on your next visit to Beverly Hills.
Kind regards,
Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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I don't usually write reviews. We had a horrible experience in palm springs at the viceroy with no response. We gave the L'meritage a shot even tho they are affiliated. It was great in every way. The staff never said no, we asked for later checkout, we asked for a ride 10 minutes after the house car stopped, etc. It...
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Dear Nelsonco,
Thank you for choosing to stay with us for your anniversary. We are pleased to hear that your expectations were exceeded by our staff. We hope to see you again soon.
Best wishes,
Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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278 Reviews
