Dear Karen C, We love feedback and are delighted that you had such a memorable experience, especially after reading all the other reviews by fellow travelers. We look forward to your future stays and hope that all your travels are great experiences! Best, Greg Greg Mauldin | General Manager Hotel Shattuck Plaza | FIVE, a Modern American Bistro More

Dear echoedpeak, We appreciate your feedback about your recent visit to the Hotel Shattuck Plaza. Convenience to public transportation is one of our attributes and it is the most efficient and economical means of exploring the Bay Area. We are also thrilled that our team was a positive during your visit. I want to take this opportunity to share that... More

Dear LynnBert, We are glad that we could be your alternate lodging choice at the last minute when the dorms were under renovations during Cal Student Orientation. Over the past 4 years, since our major renovation, we have had the opportunity to meet many families as they repeatedly stay with us as they come to visit. We hope we will... More

Dear schindlr, We regret that you did not appreciate our décor and realize that style is very personal. We have been delighted that over the years most of our guests have appreciated the thoughtful design. I believe what you call “bullet hole” might be our “starburst” wall covering. In addition, not all rooms are small. We have a few, known... More

Dear JulieM, Thank you for your review about your long weekend at the Hotel Shattuck Plaza. We are glad that our convenient location worked for you and your partner and that you had an opportunity to explore some of the great food in Berkeley. You mentioned about refrigerators and safes and we are currently in the process of installing safes... More

Dear Jackcatscal Thank you for appreciating our design style and selection of craft beers! Downtown Berkeley is going through a renaissance and we have great ambassadors that help to beautify the public spaces and assist with those who are lost or need assistance. In the next month or so, we will be installing a new window solution to our 5th... More

Dear scottieb50 Congratulations to you and your Daughter on her resent graduation. Further, we are delighted you found our rooms comfortable and location perfect for your visit as we always enjoy celebrating the graduating class and making the visit to Berkeley a smooth and effortless experience. Best regards, Greg Greg Mauldin | General Manager Hotel Shattuck Plaza | FIVE, a... More

Dear HaveHiatusWillTravel, Thank you for your comments about your stay. I apologize that we were not more clear about the parking situation as we never intend to upset or inconvenience our guests in any way. Simply, they had failed to recall quickly that we do have emergency access and can charge your parking to the room bill for afterhours access.... More

Dear Scott N, Thank you for your comments. We are delighted that we exceeded your expectations, in particular with your interactions with our team members. They are the heart of our hotel and we are grateful when they are recognized for helping to create a compelling experience. We hope to see you again soon. Best regards, Greg Greg Mauldin |... More