Mixed experience. Unlike other reviewers who complained of bad check-in service, we had a good experience with the young helpful woman who checked us in. She carefully explained everything, and emphasized the phone number to call if we had any questions or needs after the desk closed at 6 p.m. Also unlike others who reviewed, we found our room (The... More

Stayed for 4th of July, lots of fun, everything went well More

We stayed here for three nights as part of a wedding party. I got to see some of the other rooms as well as our own so can compare them. As a frequent traveler, I am aware that some one horse towns won't have the Ritz, then again you won't be paying severe prices either. I do, however have some... More

I spent my birthday weekend at this cute little hotel. You have to keep in mind that its one of the oldest hotels around, that being said it is a lot better than others I have stayed in. It was really cozy, the bed was huge, the service was very friendly and overall its a pretty hotel. They were most... More

It took fifteen minutes to check in, and that was the best part of our stay. The bed was like a hammock and it had covers that were torn. Tiniest tv you've ever seen. Occupants upstairs ran their jacuzzi from before 9 pm until after midnight. Upstairs drain pipes seem to run right by the head of our bed, and... More

My husband and I stayed there for one night in April. In short: very charming, historic hotel, rooms are just the right size, very clean, extremely friendly staff, in a heart of historic Benicia with walking distance to boutique stores, cafees , various restaurants and the trail along shoreline (with picturesque marina). At night the main street was quiet, but... More

I spent a romatic birthday weekend at the Union Hotel. I especially loved the water views and the great service. I will definitely return soon. More

Selected this hotel based on their website info & pics- definitely not what was represented. Got there as a late check-in at 11 PM after driving 13 hours, needing to sleep before an incredibly busy next day. Instead, was greeted by a bar street party only one block away with blaring music that lasted until 2 AM (when I finally... More

First off, the pictures on the Union's website were misleading. My room seemed like an older/less appealing version of what i saw in the photos. While checking out, I asked for a receipt. Sounds simple enough.The woman at the front desk said, "I don't have time for this, I have to make breakfast". She walked away. I sat in the... More