My third time staying at this hotel. Very Clean & Modern facility, rooms were nicely appointed with very comfortable beds. Hotel rates very reasonable and the staff was very friendly and accomodating to our needs and quick to point out sight seeing trips and all the great offerings in the Los Mochis area. Restaurant open late with top notch service... More

The girls at the front desk offer the worse customer service. The place also doesn't comply with what they advertise. We had to argue with 3 different girls in order for us to get shuttle service back to the airport. The claim to offer free shuttle service from the airport and back and once you are there they wanted to... More

Don't buy into their breakfast and airport transfers it's all bs It's cheaper to pay a taxi 100 pesos each way to and from the airport. I'm not sure why they claim to be a 5 Star hotel they are far from it. Things often don't work in the rooms after the cleaning crew come they often don't even leave... More

Everyone in this hotel treated me very well. But the hotel itself is doing great harm to pretty much guests and workers alike. Through Expedia I booked for a Single Deluxe King-sized Bed Room. As I arrived everything was great, I was greeted and had my luggage taken care of without even asking. My reservation was there and I was... More

We were there from july 19 to 28. This is a 5 stars hotel, but.... there was no regularity in the cleanning schedule. When there is a party in any of their ball rooms, is very, very noisy, and the after party finished at the parking lot and pool area until 7 am, so we could not sleep. Our room... More

On a recent trip through Los Mochis driving to Puerto Vallarta we stayed at the Plaza Inn. We were traveling with 2 dogs and it was the only place that accepted them in the city. I booked the rate on their website and the return email quoted the price in US dollars. We went to the restaurant in the morning... More

We stayed in Plaza Inn for one night after arriving with the Chepe. Pick-up at the train station was included in our booking, but the driver had a wrong sign in his hand so we could not identify him (this was not fun standing in the night at 10 PM with 3 children in Los Mochis.....) When we finally found... More

Staff were so nice and efficient that I want to give this place a good review -- but I just can't because the room was so MUSTY. Windows did not open. Overpowering smell of must and dampness. I expected better for the price. Some amenities did not work, e.g. the advertised room safe was broken. Front desk staff great, efficient.... More

Excellant hotel. The rooms are very roomy. The location is great. The pool is awesome and the staff are very friendly and accomodating. They called me by my name every time I went by the front desk. I will definately stay here again!