I am beginning to think the other reviewers are staying in a different hotel. We stayed in the PPH for one night after having issues with the place we had booked originally. On the phone, the staff were incredibly helpful in giving us a triple even though there was only one room left in the whole hotel. When we arrived,... more

Disappointed by this place. At first you like the welcome and think you're in a nice place. But when going further, the window of our room was badly built therefore not closing, no hot water the first day, terrible smell of oil in the corridors, no children chair in the restaurant, freezing swimming pool. Too expensive for what it offers... more

We stayed here as part of a Voyage Jules Verne tour of Jordan. This is in their standard hotel category but that is an understatement to say the least. This is a very poor hotel. The rooms whilst clean are very dated and need considersable investment. The public areas of the hotel are not much better and the breakfast which... more

After one night our whole party (16 people) asked to move rooms.The whole block smelt of petrol.The rooms were gruby and tatty and there were bare electric wires in our bathroom.New room was still not perfect -we had only a trickle of hot water in the shower,but it was an improvement on the first room we had where the bed... more

I stayed in the Petra Palace for 3 nights. I had a single room and my parents who were also on the tour had a double. Their double room opened up onto the pool and was nice, my single however was in the old section and was terrible. It was dark, dirty and a stark contrast to the newer rooms.... more

I agree with the earlier posting "You don't come to Petra to stay in your hotel". This hotel is an adequate place to stay. It reminded me of a slighly worn/run down Holiday Inn from the 70s. The bedding and shower was clean, and we found the hotel staff most helpful and accommodating. Even though the bar was closed for... more

Our small group arrived in the early evening and the hotel was obviously overbooked. The 'new rooms' we were given were obviously unfinished and uninspected. Faults included: soggy carpets due to leaking light fitting in the ceiling, door handles that fell off, bare wires on TV and fridge, unsafe fire signage (leading to a dead end), the list could go... more

Perfect location if Petra tour is your reason to come out this place in the desert. Renovations underway, but every effort made to make the place aesthetically tourist-friendly. Swimming pools inviting but cold this time of year. Wholesome breakfast spread. Great row of restaurants that offered local menu which are reasonably priced, between hotel and Petra gate. Had difficulty calling... more

And as a place to crash, this hotel is fine. Chose this hotel for location - walking distance to Petra Gate. Breakfast buffet starts at 6.30am, so you can get into the site nice and early. Staff were friendly, though not well-informed. They told us that the "Petra by night" tour was not running on the day we arrived, but... more