Another excellent stay at the kempinski Grand Arena, Bansko, this was our 4th winter visit and as on previous occasions it did not disappoint, very helpful staff at all levels, We were upgraded to an executive room which was extremely comfortable and spacious although being above the Sing Sing bar the room was quiet and well positioned for the Spa...
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Excellent hotel for relax and skiing.Perfect location,delicious food,comfortable room with large bed.
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Stayed at this hotel fron 28/01/12 to 4/02/12 and was very happy with all aspects of our stay.
If I was to find any fault it would be that in the spa it could become very noisy with children which dosent allow full relaxation, but this would not stop me from going back.
We found ALL members of staff both...
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We have just returned from a wonderful weeks stay at THE KEMPINSKI GRAND ARENA HOTEL, Bansko.
We as a family Could only find 1 fault and that was that our 11year old son was on a sofa bed that had a terribly thin matress & wobbly legs which was very uncomfortable & we had to put pillows under him to...
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Dear Madam / Sir,
Thank you very much for sharing your opinion on our hotel.
We regret to read the problems regarding the sofa bed. For your next stay please request one of our roll-a-way beds and I am sure the pillow will be only used underneath the head!
We are looking forward to welcoming you back many more times....
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This is simply the best hotel I ever been.Location, service, spa and food are excellen.
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Dear Sir,
Thank you for your short, but great comments.
We are hoping to see you back many more times.
Best Regards,
Orlando Stefani
General Manager
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Just got back from winter holyday in Bansko, hotel Kempinski. This hotel has an excellent location in Bansko, since it has direct access to the slope and the cabin lift. Ski-lovers can enjoy the privilidge with the VIP ski-pass to jump over the queue.
Spa area is clean wth variety contents: pool (in&out), jakuzzi (in and out), hamam and many...
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Dear Madam/Sir,
Thank you very much for sharing your opinion about our hotel.
We are happy to learn that you are satisfied with the excellent location of our hotel,
all special arrangements offered only for Kempinski guests in the Ski Resort, and our SPA facilities with especially attentive service provided in that area.
Regarding our Bar services we highly appreciate...
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Just got back from a break in Bansko. Snow has arrived and therefore good ski conditions.
From the moment we got off the coach and the other holiday makers said "wow you are lucky, this place looks posh!" We realised we had made a good choice.
Reviews regarding staff being unfriendly, I think people are just being picky. They all...
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Dear Madam / Sir,
First of all allow me to personal thank you for your staying with us at the Kempinski Hotel Grand Arena Bansko.
It is a great pleasure to read your positive comments on our property, especially regarding our location, the ski room and the VIP ski passes, that we are all very proud of.
We are looking...
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Stayed there for a weekend vacation. The city of Bansko was empty but the hotel itself was full. Obviously many Greeks go there to spend their weekends too.
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Dear Sir,
We are happy to see your weekend was enjoyable with us.
Indeed many guests visit our hotel from the surrounding cities and countries. The hotel is located only 2,5 hours from Sofia; 3,5 hours from Thessaloniki and 3,5 hours drive from Skopje.
We hope you are returning to us again on your next visit to Bansko.
Best Regards,...
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We stayed in this hotel and i would highly highly reccomend it! Its clean, cosy and staff are very nice!
Its right next to the ski lift , i mean right NeXT to! And the ski passes at the hotel are VIP so no queueing which was amazing cos queues where looooong ! I do not recommend eating in the...
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Dear Madam,
Thank you so much for your valuable feedback.
We are delighted to hear that you are happy with our product and services with the exception of the food served on the New Year’s Eve. We have taken your remark under consideration since all of us here in Kempinski Hotel Grand Arena Bansko strive constantly to enhance our product...
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We went for christmas 2011.We stayed at a junior suite.The hotel was very nice for the price and for the place.There were a few things that need to be changed in order to keep up with the chains high standards.
1.We were obliged to buy a gala dinner for the enormous cost of 45 euro per person.We went on the...
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Dear Sir,
I really appreciate your feedback on our services. It is indeed through such constructive feedback that we can support our constant commitment to further develop and enhance our services.
Kindly note that it is more than evident that from time to time there are peak times in the Breakfast Room. Also, the Christmas Buffet offered traditionally at our...
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