To begin the services are terrible, it was like they hated us, they know verry little english so is verry hard to comunicate with the hotel employees, verry ofter they mistaken our orders in the restaurant and then said they were not wrong and we must eat. - They give us expired bear in the restaurant - Changed our sheets... More

Our family (with two kids 6 & 3 y.o) stayed there for four days in August. Pleased a lot - two swimming pools ( we preferred the indoors one - not crowded at all), vast playing ground for kids,. interesting places around to visit - Bansko, Razlog, Dancing Bears' park at Belitza, Rupite etc. Clean rooms and tasty breakfast (though... More

We stayed at Redenka Chaletes during the end of August 2012 with two kids (3y, 5y). The complex is very nice, wide and well-kept. Lots of green, nice pool (outdoors, warmed part for kids and jacuzזi and a warmed indoors) and a playground. The chalets are spacious, well equipped and nice. A little old fashioned, but it's a country style,... More

Have stayed here twice and would definitely recommend it. Great pool area and steam rooms. Restaurant is spacious with fantastic prices. Rooms are clean, great shower and fantastic views from the balcony.Shuttle bus to the town is free and frequent service gets you to and from the mountain. Staff really helpful especially Maria.

Pros: price, breakfast, pools, hotel concept Cons: jacuzzi did not work, bad beds

We stayed only one night and it was a torture... Rooms (we were in a three bedded one) are small and beds are desperately uncomfortable. Pool is wonderful, outside and inside, the only thing that made me very happy :) Breakfast is buffet, very poor. I'm not recommending it.

This is the third time we have used Redenka Palace for a skiing holiday. While it is a short shuttle bus ride into town this only takes 5 minutes and we were virtually the only people using it. Might have been because we didn't get up too early but then we were on holiday. The food in the restaurant is... More

Nice to find out that the service has been upgraded with a new sauna and a hamam ,plus better food at the restaurant . Breakfast this time was not included at the apartment price but was worth the 3.00 euro/person extra charge and richer than last year. More English speaking staff would be apreciated and the front desk needs to... More

Me and my boyfriend stayed at Redenka for 7 days. We booked a 1 room apartment. The place was pretty nice in general. The bedroom was a bit too small (I couldn’t open my bedside table completely because the wardrobe was blocking it). The double bed we asked for was not actually double but two single beds put together which... More