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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall

2.5 of 5
2903 Pines Mall Drive, Pine Bluff, AR 71601
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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall
Ranked #7 of 16 hotels in Pine Bluff
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20 reviews from our community

    Trip type
Traveller rating
    6
    5
    5
    1
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Date Rating
Houston, Texas
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 29 January 2013

I travel all over Texas, Arkansas, and Louisiana and normally stay at Holiday Inn Express for the value/quality. This one at the Pines Mall in Pine Bluff is the only one that I have ever just turned around and left after seeing the room. In fact, they showed me 2 rooms, but the 2nd was worse than the first. Dirty,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review
13 February 2013

Dear TomSIU, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any... More

Greenbrier, Arkansas
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 14 January 2013

Check in was quick and the 2 desk clerks greeted me. As I walked to our room, the carpet in the hall was dirty which surprised me. As I entered the room the carpet was also dirty. The room had a real musty smell and the heating unit stank when I turned it on. The decorating was up to date... More

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See 4 more reviews by preach7 for Pine Bluff
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review
31 January 2013

Dear preach7, I appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept my sincere apology for the shortcomings you experienced during your stay. Your feedback will be taken into consideration in... More

Steamboat Springs, CO
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 November 2012

Hotel room # 133 had a noisy refrigerator that I had to unplug. With tax. the stay was $94. Breakfast was ok. Room had a king size bed, but as with most rooms of this brand, the bed was not really a king--it was only 75 inches long--should have been 80 or 85. And I am quite tall. There are... More

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Bearkins, Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review
16 November 2012

Thank you for your comments with regard to our Hotel. Our "king" beds are standard for the hospitality industry, not just the Holiday Inn Express brand...I went down and measured the length of the beds and they are 80 inches. More

Travellers are raving about these Pine Bluff hotels

Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 29 October 2012 via mobile

Ok but not what you expect at Holiday Inn Express! Location is a little hard to find. Beds are too soft and roll to the middle. Everything is cheap quality. Old tiny tv and the remote didn't work very well. The lady in the breakfast was VERY kind and helpful. Front desk was ok but didn't offer much help! Outdoor... More

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Bearkins, Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review
16 November 2012

We are terrible sorry that you did not like our plush Simons pillow top mattresses and appreciate your comments concerning our breakfast hostess. I had our maintenance crew check into your comment about the bed and they found no defects. Again, thank you for your comments More

Hot Springs, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 30 September 2012

I stayed at this Holiday Inn and my vehicle was broken into and merchandise was stolen. I parked at the front door under a light. I was told by the desk clerk that they had cameras in the parking lot but the manager told a different story. The manager did not seem concerned at all. The police said they are... More

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Bearkins, General Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review
19 October 2012

Thank you for your candid comments -- as you did not inform the Hotel of the incident until you made a guest relations issue several days after your departure we had no way of knowing whose vehicle it was or who was involved--the only comments made to the Manager on Duty was from a teenages who told the Manager that... More

Grove, Oklahoma
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 27 July 2012

Unfortunately, their a/c was out in the breakfast area the next morning and nobody knew how to operate the thermostat. The breakfast was very good, including an awesome pancake machine. The room and common areas were clean, but not sparkling. For an on the road hotel, however, it was above average and would recommend.

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leachville, arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 June 2012

Stayed here for a ball tournament and was very pleased with the facility. Easy to find location away from neighborhoods. Hotel was clean, staff was very friendly. Beds were great and rooms were spacious with microwave and fridge. The only downfall was the air conditioning. Luckily we had brought 3 fans with us and had to use them to keep... More

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 24 June 2012

The hotel has an exit that leads directly to the mall. However, not much in the mall. Sears, Penny's, and Dillard's about it and not much at that. Not much to eat around here either. Nearest Cracker Barrel is 41 miles away. The hotel and staff were nice enough, but I think Holiday Inn maybe sorry they built here.

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Littleton, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 June 2012

Unfortunately this Holiday Inn Express was far from what we usually get from staying at this hotel chain. Holiday Inn Express should be embarrased to have their name on this facility. We should of turned around at the front entry when it smelled like garbage and we felt like our car would be broken into due. Our family arrived early... More

Was this review helpful? Yes 1
Bearkins, Owner at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review
19 October 2012

I have tried on numerous occassions to contact you; my messages are never answered. As our and Holiday Inn's central reservations office has no record of any reservation under your name please contact us and let us know whose name the reservation was under and the date you stayed. Thanking you in advance More

Colorado Springs, Colorado, United States
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 April 2012 via mobile

Breakfast attendant was excellent. Rooms were clean and spacious. I liked the microwave, minifridge, and the bathroom. They ate not the only place to do it, but I hate when the coffeepot is in the bathroom. The room never got cool enough at night. Overall it was very good and we would stay here again.

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Additional Information about Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall

Also Known As:
Holiday Inn Express Hotel And Suites Pine Bluff/Pines Mall
Holiday Inn Pine Bluff
Pine Bluff Holiday Inn
Address: 2903 Pines Mall Drive, Pine Bluff, AR 71601
Phone Number:
Region: United States > Arkansas > Pine Bluff
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 16 hotels in Pine Bluff
Price range (per night): INR5,488 - 6,476
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
A rich and rewarding experience located right at the beginning of where all the fun begins and where the connecting roads meet is where the Holiday Inn Express Hotel & Suites Pine Bluff lends its new approach to affordability comfortability and hospitality. We are an 80 guest room premier hotel in Pine Bluff, Arkansas. It is easily located just off US 65 (Interstate 530) in the parking lot of the Pines Mall. We offer many amenities that will be useful to you as a business or leisure traveler. Enjoy our complimentary hot breakfast every morning, free local phone calls, suites, free DSL and wireless Internet access, business and fitness center and outdoor swimming pool. Enjoy golfing at three public premier courses; fishing in either the Arkansas river for bass or local lakes. The Holiday Inn Express Hotel Pine Bluff is conveniently located close to many major businesses in town such as Evergreen Packaging, University of Arkansas and the Pine Bluff arsenal. We have ample and secure parking for recreational vehicles, buses and trucks. Thanks for inquiring about our hotel and we hope to see you soon! ... more   less 
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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall
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