Front desk staff is in dire need of customer service training. My room is nothing to write home about and no wifi signal. Although that being said, the hotel has a backup generator which is a big plus especially with the constant brownouts. loul

I stayed for one night at the Royale East Asia Hotel at General Santos City in March 2012 while on work. Excellent location within easy walk of malls and restaurants. The hotel seems quite old, but refurbished somewhat recently. For a small town, the prices seem a little high. I had booked a Deluxe Room. It was well-appointed, there was... More

I love staying in East Asia Royal Hotel , i've been staying this hotel since 1997 sometimes i stayeed for 1 month for family vacation. The employee always acomedating... i have the experience in this hotel ... for that i give this 5 star hotel..

I intentionally stay in 3 different hotels during my stay in Gen San last month to compare. This is by far the nicest of the 3, but unfortunately the most expensive. The location is perfect and within walking distance to Gaisano and KCC Mall. Robinsons and soon to open (May this month) SM Mall are also within the vicinity. The... More

so we only stayed at this hotel for one night. was told it was the best hotel in general santos. hmmmmmm..... i beg to differ. as we were drop ins we were told to come in one hour and the room would be ready. this was fine we come back check in and i'm staring dumbly around in space thinking... More

This is without a doubt the best hotel in Gen San. Great food, comfortable and homey rooms, and outstanding service. Even though it had been some years since my last stay, it was like I never left. I could also see many upgrades had been done, as the interior didn't look a day older then the last time I'd stayed... More

This is the so called premier hotel of General Santos, but in my opinion, that should be in price only. This non-descript hotel costs more than its competitors and frankly, it’s just not worth it. The hotel has seen better days. The rooms are worn and have not been updated in awhile. We can easily see baked or aged on... More

There are not many accommodation options in General Santos City. Hence you have to put with a place like the East Asia Hotel. Don't expect to get much sleep. They start cleaning rooms already before 7 AM and produce in the process all sorts of noise. The hotel charges premium but you don't get much for it. There is no... More

Clean, secure, comfortable hotel with good service. Bar, restaurant and convenience store available in the compund. Provides free pick up and drop off at airport. Only negative comment would be that the breakfast was always cold and no real choice for foreigners.