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Diani Reef Beach Resort & Spa

4.0 of 5
Diani Beach Road | PO Box 35, Ukunda 80400, Kenya
Hotel amenities
Diani Reef Beach Resort & Spa
Ranked #6 of 9 hotels in Ukunda
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489 reviews from our community

Traveller rating
    253
    137
    55
    29
    15
See reviews for
Families
101
 
Couples
291
 
Solo
15
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Gauteng
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 May 2013

Awesome location, friendly staff, lots of activity and we got upgraded to a suite since the hotel was not busy. View from the suite was just beautiful. The staff were very accommodating and went the extra mile to ensure our stay was more than pleasant. the only advice i would suggest to anyone booking this place, is don't opt for... More

Was this review helpful? Yes 1
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
9 May 2013

Dear valued guest, Many thanks for your positive review. I and my service team highly appreciate your comments and we look forward to seeing you again soon. Regards, The General Manager More

London, United Kingdom
1 review
5 of 5 stars Reviewed 29 April 2013

Had a comfortable and wonderful stay at diani reef beach resort & spa. The hotel is amazing and the staff are so welcoming and friendly. Also he themed dinner and entertainment is just breath taking, i just absolutely love my stay there and i highly recommend this place to everyone that is traveling to Kenya.

Was this review helpful? Yes
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
2 May 2013

Dear Valued Guest, First I and my service team would like to extend our thanks for your positive review of our hotel. It is guests like you that make our work truly rewarding. I hope we have the pleasure of serving you again soon. Regards, The General Manager More

Harare
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 25 April 2013

Beautiful hotel , everything was just right ,Me and my wife got a sea-room with great view of the Indian ocean from our bed!!The service was just amazing right from checking in , the hotel taxi gentlemen that took us into town for a bit of shopping to the world class theme dinners !!! We thoroughly loved the hotel .... More

Was this review helpful? Yes
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
27 April 2013

Dear Guest, I and my service team would like to thank you for your positive review of our hotel. It was a pure delight to have, had you stayed with us. I personally look forward to welcoming you again when you come with your children next time. Please send me an email before you come so I can personally arrange... More

Dryanovo
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 26 March 2013

Nice location, pleasant rooms and pleasant staff. The let down part was the food which offered not a lot of choice. On top of this the entertainment was arranged right in the middle of the evening meal which meant you could either eat or watch the show as some nights the entertainment was away from the eating area. The price... More

Was this review helpful? Yes 3
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
3 April 2013

Dear Guest, We thank your taking the time to make valuable comments regarding our services. At the hotel we take pride in offering a wide variety of excellent food choices which have been liked and well received by all to date. This include local African dishes as well as Asia and Western dishes to tempt anyone's pallet. In an effort... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 23 March 2013

We were here for total relaxation after a safari and it is a beautiful hotel and the staff were all very helpful and friendly. The only really annoying thing is when you're on the beach and are constantly harassed by the beach boys. The reason we have recorded this hotel so lowly is due to how we were treated by... More

Was this review helpful? Yes 2
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
4 April 2013

Dear Guest Thank you for taking time to complete this review. We do take time to read all reviews. We do take all comments seriously and use these as a basis for improvements and training. When the comments are accurate. As advised whilst at the resort the Beach is open public however we have deployed security personnel to guard the... More

Sydney, New South Wales, Australia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 14 March 2013

I had a terrible first days at the hotel after being picked and dropped at the hotel, I decided to go for a walk outside the hotel. on my way out I was rudely told by the security guard at the gate. "Stop and wait" there I complied as the guy let a car in (this took over 2 minutes)... More

Was this review helpful? Yes 3
Gdansk, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 March 2013

I can't understand why there are so many bad rewievs of this hotel. The hotel is build on a coral reef- it looks really amazing. The surrounding of the hotel is beautiful- it has the most beautiful garden from all the hotels I've ever visited. Hotel has its own sunbeds on the beach and there're guards, so beachboys can't come... More

Was this review helpful? Yes 1
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
7 March 2013

Dear valued guest, I and the service team would like to thank your for your review of our hotel. We do appreciate, you staying with us and we hope to have the pleasure of serving you again in the very near future. Regards, General Manager More

Coventry, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 March 2013

We have just returned from two weeks at Diani Reef. The hotel is beautifully designed in an excellent location. The rooms could do with a bit of a refurb (particularly the bathrooms) but this didn't spoil the holiday in any way. The staff were very friendly and helpful, especially our room boy Elikana, who it was a pleasure to meet.... More

Was this review helpful? Yes 1
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
7 March 2013

Dear guest, Many thanks for your positive comments and valued advise. Our service team highly appreciates the time you have taken to review our property. We look forward to having you stay with us. Do contact us when you plan to stay with us again. Regards, General Manager More

Mombasa
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 20 February 2013

As a resident I was urged many times to produce my local credentials. Which made me feel like a con man. Diani really looking for the USD prizes they bill the foreigners badly ? As for my experience....more than wanting. Doorkey not working, room phone not working, safe not working , power outage due to a faulty lamp, room service... More

Was this review helpful? Yes 4
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
6 March 2013

Dear Guest, I would like to address the above captioned review and the preceding review entitled, "Extremely disappointing" as they are written by the same person about the same stay. Regarding the issue's with the safe and the door locks we would like to apologize for any inconvenience caused by this isolated occurrence. Our service team rectified these issues while... More

Mombasa, Kenya
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 18 February 2013

We stayed at Diani reef this past weekend (Feb 2013) and I must say we were extremely disappointed. I have been a huge fan of Diani for quite a no. of years now but it was quite shocking to see how everything has become so bad, from the service to amenities. We started to experience the poor service right from... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travellers say

  • Very good(20)
  • Animation Team(12)
  • Cold towels(7)
  • White sand(7)
  • Zebra Bar(7)
  • Tsavo East(6)
  • Junior suite(6)
  • Low tide(6)
  • Masai Mara(6)
  • Friendly and helpful(5)

Additional Information about Diani Reef Beach Resort & Spa

Address: Diani Beach Road | PO Box 35, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Ukunda
#3 Top resorts Hotels in Ukunda
#6 Luxury Hotels in Ukunda
Price range (per night): INR9,275 - 14,663
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Diani Reef Beach Hotel Ukunda
Diani Reef Beach Hotel
Diani Reef Beach Resort And Spa
Diani Reef Grand Ukunda
Diani Reef Beach Resort & Spa Kenya/Ukunda

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Diani Reef Beach Resort & Spa
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