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Diani Reef Beach Resort & Spa

4.0 of 5
Diani Beach Road | PO Box 35, Ukunda 80400, Kenya
Hotel amenities
Ranked #4 of 11 hotels in Ukunda
4.5 of 5 stars 351 Reviews
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351 reviews from our community

What travellers say about this hotel
  • Very good(23)
  • Animation Team(13)
  • Tsavo East(9)
  • White sand(9)
  • Masai Mara(8)
  • Sea view(7)
  • Half board(7)
  • Hotel staff(7)
  • Junior suite(7)
  • Pool area(6)
Traveller rating
    208
    96
    31
    12
    4
Only show reviews for Family (69) | Couples (215) | Business (7)
Date Rating
Danijel I
Belgrade, Serbia
Contributor
13 reviews
3 helpful votes
4 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

Stayed there two weeks, after 8 days safari. After a hard working year it was a perfect choice. Food is great, beside buffet you have 2-3 a la carte restaurants. All over Kenya meat is very tough, except poultry, so keep that in mind. Seafood was fresh and excellent everyday. Staff is very friendly and helpful. There's a small "lake"... More

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Steve C
Stamford, United Kingdom
2 reviews
4 of 5 stars Reviewed 24 January 2012

Just back from a week at Diani with my girlfriend and pleased to report we had a lovely time. On the plus side the setting is beautiful, the hotel is very secure and clean, the staff friendly and attentive and the buffet style food was varied though neither the hotel or the food should be rated as 5* in my... More

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RubiesTorbayDevon
Paignton, United Kingdom
Contributor
12 reviews
9 helpful votes
5 of 5 stars Reviewed 17 January 2012

We arrived on New Years Eve and had a fantastic holiday thanks to all the helpful, attentive and friendly staff. The location on the beach is superb, the facilities at the hotel are excellent but are a little " tired " in parts. However the service and location more than make up for this. The New Years Eve party on... More

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Jarabe
Nairobi
Reviewer
3 reviews
8 helpful votes
2 of 5 stars Reviewed 10 January 2012
5
people found this review helpful

I had heard so many positive reports about Diani Reef Resort & Spa so naturally I was looking forward to a wonderful and relaxing holiday when we chose to stay at the hotel in December. First, let me say that the hotel has beautiful grounds. The beach is beautiful and clean and I commend the hotel for putting security staff... More

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DRBRS, Management at Diani Reef Beach Resort & Spa, responded to this review
11 January 2012

Dear Guest Thank you for taking time to post your feedback. Firstly we would like to apologize for any inconvenience caused whilst your stay, however it comes to us as a surprise that staff were unfriendly. The staff is our asset and that all of them strive to make sure all the guests are comfortable and happy by doing all... More

LondonSAfrican
London
Contributor
13 reviews
38 helpful votes
5 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

Having travelled to many 5 star hotels around the world and being a fussy customer, I am not easily impressed, but this place is something special. We had a tear in our eyes as we said goodbye! Living in London, we are always on the go, so to come away with the rest and relaxation that we got at this... More

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820CarolD820
Johannesburg, South Africa
2 reviews
2 helpful votes
4 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

We arrived on the 29 of December and we have had the most wonderful holiday ever thanks to Roberto the GM and Elizabeth his number 2. The staff are all outstanding and greet you and stop to chat all day and make sure you are happy and feel special .it seems unkind to mention some over others but some do... More

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Steve K
Billericay, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 January 2012

My wife and I stayed here in December 2011 and had a very enjoyable trip. Agreed the hotel is not a 4 or 5 star - probably a high 3 star. However, the location and especially the staff more than make up for this. So the rooms need a makeover and touching up on sun beds and umbrellas are needed... More

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DRBRS, Management at Diani Reef Beach Resort & Spa, responded to this review
9 January 2012

Dear Guest Thank you for your feedback and excellent comments on the food, staff and their efforts. We do take all guest comments positively to work on all posible aspects to make your stay more comfortable and maintain high standards. This is clarify that the information on Casino had been passed to all tour operators and the Casino was no... More

gailbrown100
Rossendale, United Kingdom
Senior Contributor
25 reviews
10 helpful votes
3 of 5 stars Reviewed 6 January 2012

Lets start with the positives. The staff are wonderful, helpful and very friendly. The themed dinners on Xmas Eve / Day and New Years Eve were excellent, the food and the planning were exemplory. The location is fabulous and the beach clean and safe. Doreen, Susan, Fredrick and Humphrey in particular need special mention for making our holiday most enjoyable.... More

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DRBRS, Management at Diani Reef Beach Resort & Spa, responded to this review
9 January 2012

Dear Guest Thank you for taking your time out and give your feedback on the hotel & services. We do take all guest feedback positively, while in light of the rooftops this is to bring to your notice that we do have periodical cleaning through professional staff as it is inaccessible in normal conditions and that when the hotel is... More

ZekesWife
Heart of England
Contributor
13 reviews
2 helpful votes
5 of 5 stars Reviewed 5 January 2012

I've never been to Kenya before so have nothing to compare our stay to. We got married here in March 2011 and it was one of the best days of my life. After the initial confusion with our tour operator we found that we do not have to stay for one night in Nairobi as long as we are in... More

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pam r
stockton on tees
1 review
3 helpful votes
3 of 5 stars Reviewed 3 January 2012
3
people found this review helpful

On arrival at this hotel for our 21 night honeymoon stay in October 2011. This was to be a holiday of a lifetime, but on arrival it was somewhat disappointing to find our allocated room looking very tired and had a damp and dismal smell. We did state our disappointment and the staff were very good and we changed rooms... More

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DRBRS, Management at Diani Reef Beach Resort & Spa, responded to this review
5 January 2012

Dear Guest Wishing you a very Happy New Year and hope you had a lovely Christmas with your family. Thank you for your honest feedback on the hotel and its facilities. In regards to the damp smell from A/C as you may have noticed being close to the Ocean and rooms being built above the Coral Rocks, the changing atmospheric... More

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Diani Reef Beach Resort & Spa Also Known As

  • Diani Reef Grand Ukunda
Address: Diani Beach Road | PO Box 35, Ukunda 80400, Kenya

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Diani Reef Beach Resort & Spa
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