April 2012 - After having removed erroneous charge for mini bar they added the erroneous charge back in the night before check out. Front desk staff very slow at checkout time when everyone is trying to get to flights. Has been 9 days since I checked out and they still have not charged my credit card, so I'm not even... More

Guys!!THis is a hotel in caracas,where all the other Hotels are expensive too.Hotels sometimes in high season are very rare to find and you have nochoice but pay For such a standard quality Hotel.Breakfast are more than decent and Staffs can be better .Overally it can be one of your destinations.

The hotel is very old and needs urgent renovation. But the service is great, very high level. I stayed on the executive floor, and had a separate check in and conceirge desk. Very convenient. Also, there are happy hours with lots of tasty dishes and fruits. The room was very spacious, and there were chocolates (very delicious) for both of... More

My room was musty and out dated. I am sure this place was a jewel in its day. The pool was great, but got shaded in the late afternoon. There is a mall right next door that has a great food court on the 6th floor. There is also a movie theatre in the mall with a bunch of wonderful... More

Very bad experience, I paid US$ 300/night and the hotel was worst When I checked-inn the room was not ready and I had wait 2 hours until they checked me in. This happened 1 hour after the check-in time (4 P.M.). But the the room wasn´t ready at that time, I had no towels either amenities Besides the rate @... More

We have stayed at the Melia 3 times now are it never disappoints. We stayed here 2 nights. I strongly recommend the Royal Service Rooms that include the private happy hour and the private breakfast. They truly make you feel special. The hotel is connected El Recreo Shopping Mall which is nice. There are not many areas in Caracas that... More

We stayed there only because our flight back to Brazil was canceled and we had to spend another night in Caracas, on September 2010. This hotel is great!!! It was conected to a shopping center and very well located, very near to a metro station. Our room, actually, our suite was incredible. It had three room, a living room, american... More

Worst hotel experience of my life. I had to call almost every day to request towels and Shampoo (would think that was something that was automatically included in the service when you are paying more than $200+ per night). Sometimes they did not even clean my room and I had to call and complain. My room key kept disactivating itself... More

It was my second time in Caracas, the hotel location is terrible and dangerous, the other time I stayed in Altamira it was much better and safe! The worst hotel service ever!!!!! The staff is very very rude and unhelpful. They charge for everything in the hotel, including using the Gym!!! Very expensive services! The cab service that they have... More