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All 77 Caracas hotels »

Gran Melia Caracas Hotel

4.5 of 5
Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Hotel amenities
Gran Melia Caracas Hotel
Ranked #7 of 77 hotels in Caracas
3.5 of 5 stars 148 Reviews
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148 reviews from our community

    Trip type
Traveller rating
    43
    39
    27
    22
    17
Date Rating
Anytown, USA
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 13 May 2012
1
person found this review helpful

This is a highly priced 3 star hotel posing as a 5 star. This was clearly a very nice and luxury hotel at one point. Unfortunately, they have spent no money in up keeping it or in any renovations. So here is my review: The Pro's: - Room size is quite good / large - Buffet spread is great...lots of... More

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New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

April 2012 - After having removed erroneous charge for mini bar they added the erroneous charge back in the night before check out. Front desk staff very slow at checkout time when everyone is trying to get to flights. Has been 9 days since I checked out and they still have not charged my credit card, so I'm not even... More

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Calidadmelia, General Manager Assistant at Gran Melia Caracas Hotel, responded to this review
1 May 2012

Good afternoon Mr Henry, Receive a cordial greeting on behalf of the General management of the Gran Meliá Caracas Hotel. We wish to extend our most heartfelt apologies for the inconvenience caused during your stay at our Hotel. Facts as those you describe are not live up to our standards. We appreciate your collaboration to demonstrate us your dissatisfaction, because... More

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Tehran, Iran
Top Contributor
53 reviews 53 reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

Guys!!THis is a hotel in caracas,where all the other Hotels are expensive too.Hotels sometimes in high season are very rare to find and you have nochoice but pay For such a standard quality Hotel.Breakfast are more than decent and Staffs can be better .Overally it can be one of your destinations.

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Calidadmelia, General Manager Assistant at Gran Melia Caracas Hotel, responded to this review
1 May 2012

Good afternoon, Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service.... More

Nurnberg
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 21 February 2012
1
person found this review helpful

The hotel is very old and needs urgent renovation. But the service is great, very high level. I stayed on the executive floor, and had a separate check in and conceirge desk. Very convenient. Also, there are happy hours with lots of tasty dishes and fruits. The room was very spacious, and there were chocolates (very delicious) for both of... More

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Nashville, TN
Top Contributor
52 reviews 52 reviews
Reviews in 42 cities Reviews in 42 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

My room was musty and out dated. I am sure this place was a jewel in its day. The pool was great, but got shaded in the late afternoon. There is a mall right next door that has a great food court on the 6th floor. There is also a movie theatre in the mall with a bunch of wonderful... More

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Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this review
11 February 2012

Dear Setcarp, We want it to thank you for your review and the time you had take to write it. Your opinion its very important for us. Regards, Quality Management More

Ft. Lauderdale, FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

Very bad experience, I paid US$ 300/night and the hotel was worst When I checked-inn the room was not ready and I had wait 2 hours until they checked me in. This happened 1 hour after the check-in time (4 P.M.). But the the room wasn´t ready at that time, I had no towels either amenities Besides the rate @... More

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Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this review
11 February 2012

Dear CarlosMcardona, Receive warms wettings on behalf of the Gran Melia Caracas. We would like to apologize for the inconvenient that you had during you stay with us, especially for the technical’s issues on your assigned room . This kind of issues lives not up to our standards. We appreciate the fact that this complaint have reached us, we take... More

Toronto, Canada
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

We have stayed at the Melia 3 times now are it never disappoints. We stayed here 2 nights. I strongly recommend the Royal Service Rooms that include the private happy hour and the private breakfast. They truly make you feel special. The hotel is connected El Recreo Shopping Mall which is nice. There are not many areas in Caracas that... More

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Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this review
11 February 2012

Dear Dwyrwas, We really appreciate you review and also want it to thank you for the time you had taken to let us know that you enjoy your time with us. Your opinion its very important for us, once again our most sincere thanks. Regards, Quality Management More

Brasilia, DF
Senior Contributor
28 reviews 28 reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 14 November 2011
1
person found this review helpful

We stayed there only because our flight back to Brazil was canceled and we had to spend another night in Caracas, on September 2010. This hotel is great!!! It was conected to a shopping center and very well located, very near to a metro station. Our room, actually, our suite was incredible. It had three room, a living room, american... More

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Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this review
10 February 2012

Dear Luciana, Receive warm wettings on behalf of the Gran Melia Caracas. Thank you very much for your great review, we are very please to know that you had enjoy your stay with us. We are hoping to welcome you once again in our Hotel. Regards, Quality Management More

Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 October 2011
2
people found this review helpful

Worst hotel experience of my life. I had to call almost every day to request towels and Shampoo (would think that was something that was automatically included in the service when you are paying more than $200+ per night). Sometimes they did not even clean my room and I had to call and complain. My room key kept disactivating itself... More

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Sao Paulo, SP
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 30 August 2011
2
people found this review helpful

It was my second time in Caracas, the hotel location is terrible and dangerous, the other time I stayed in Altamira it was much better and safe! The worst hotel service ever!!!!! The staff is very very rude and unhelpful. They charge for everything in the hotel, including using the Gym!!! Very expensive services! The cab service that they have... More

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Additional Information about Gran Melia Caracas Hotel

  • Gran Melia Caracas
  • Caracas Gran Melia
Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Price range (per night):* INR10,978 - 21,004

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