An excellent hotel is not up to the five star standard it once was. Bed covers were smelly and room repairs seemed to be done by rookies. Service also was average at most. More

The JW Marriot hardly should deserve the JW title. There are several issues with the hotel that you should be aware, first is that they will charge you for your stay in advance in USD billed from the US, so when you get there you have been billed already. Second please avoid being lodged in the tower where the lobby... More

Not cheap, but what is in Venezuela? The 1 bedroom suite was spacious and comfortable. The executive lounge was fantastic, with excellent staff on hand taking care of my every need. Loved the skywalk, a glass enclosedwalkway at the 17th floor between the north and south towers. Would love to go back for a visit again soon. More

This is a good hotel, but for $400/night you expect a lot more. The hotel is in a good business location, it's clean and the staff if very polite, however there are some drawbacks: 1. Believe it or not, there is no wifi internet in the rooms! There's only a wired connection, so if you travel with an ipad or... More

The hotel is very nice, everything looks very neat. People is friendly, just a couple of pointers is left my empty tray from room service outside my door at 10am when I got back at 5pm was still there. During breakfast a couple of time I had to stand to get a napkin and silverware because i didn't had on... More

This hotel is fine, but a bit tired and outdated. Definitely not the same level of quality as compared to other JW Marriotts around the world. The shower/bath was old and needed updating, my toilet overflowed for no reason. I imagine this is the condition of most hotels in Caracas, however. The fitness center is quite good, a lot larger... More

We had a great five day experience in Caracas and the JW was PERFECT. Great rooms added to a helpful staff made our stay just wonderful! Convenient distance to all restaurants and points of interest. Rosa at the front desk was extremely helpful in all our needs. Best choice. We truly reccomend it. More

Very good location for business. This hotel used to be very good overall in infrastructure and service, but it has been declining in quality as you can see overall across Caracas, not only in hotels but everywhere. Service is slow and people don't really show a lot of interest in helping. The hotel needs some maintainance. It is OK to... More

Lack of customer service. From front Desk all the way to the water in the bathroom. The front Desk went crazy charging my credit card. The only thing.they are good at is to say sorry... For the moey you are.going.to pay, stay in another hotel. More