We were looking forward to a welcome break at the end of the winter, the Metropole and it's staff did not disappoint. Particular mention - the food. it was of the highest order, good choices of menu, and served by particularly friendly staff. A gem of a hotel in wonderful surroundings. Shall we return, absolutely!
We have just returned from spending just 3 days at this great hotel & we both feel so relaxed it feels like we spent 2 weeks there! The staff are so friendly - nothing is too much trouble. The food is fantastic - a bit too good my tightening belt is telling me! Can't wait to go back for a...
More
Reviewed 26 November 2011
Stumbled on this gem and remembered some people recommending it. So glad we stayed as it's a wondeful old hotel in a great spot. Easy walk down to the village. The room was comfortable and lovely doors opening onto the garden with views across the bay.
Dear SFmonster
Thank you for your review, I am so pleased to read your comments and to hear of your sentiments.
The Metropole is certainly a gem and I don't think it could have been built in a better location all those years ago!
I do hope you will consider a future stay with us, it would be our pleasure...
More
Enjoyed a wonderful meal with 20 relatives at this fantastic hotel. The various starters, main courses and desserts were all excellent. Very comfortable, if a little old fashioned, surroundings with wonderful views overlooking Padstow. Staff very helpful and efficient.
Dear ShirleyH250
I am so pleased to read how much you enjoyed your Silver Anniversary meal with us.
We are so fortunate to have such a dedicated team focused on the enjoyment of all our guests, not to mention such great food!
May I congratulate you on your Silver Wedding Anniversary and we sincerely hope to be able to welcome...
More
As a member of a large party descending on you in May, I was most impressed with your organisation of check in and daily menu selection.
The food choice and quality was excellent - we never once felt the need to go to nearby Rick Stein's restaurant !
Your staff are your jewels. Nothing was too much trouble and they...
More
Dear Alvar J
Thank you for your review, I am delighted that you enjoyed your stay.
We do work very hard to ensure that our guests remain our number one focus and priority (despite what other work may occasionally pop up...!) and it is very rewarding to read that we are succeeding in this aim.
I will enjoy discussing your...
More
Fantastic location overlooking Padstow, the harbour and the sea.
Our room was large with twin beds and two arm chairs. The wardrobe had a loose fitting hinge so that one of the doors would not close properly. The CRT TV was a joke, very limited range of TV channels. Freeview TV is available in this area, so why have they...
More
Dear yorkshirepeople
Thank you for your review.
I am very perturbed by the room faults you experienced - any singular one of these would be one too many, and this is certainly not our usual standard of maintenance or housekeeping.
I will investigate and rectify the faults with maintenance immediately, and I apologise that in this area we were found...
More
This hotel, although rather tired, is saved by the warmth of its staff and high quality of food. We stayed for a number of nights and were largely pleased with the Cornish welcome we received along with the well presented food on offer. We understand that the owning group is refurbishing the hotel but perhaps a standardisation of staff attire...
More
Dear Harry M
Thank you for your review, your comments are very gratefully received.
In amongst our ongoing refurbishment and improvements we do also aim to offer consistently high standards throughout the hotel. The fact that the staff attire was not consistent is surprising and I would be very pleased if you would contact me directly so I can find...
More
Tracey, Amy, Laura and their staff made our wedding a day to remember, from when we booked last November nothing was too much trouble. The ceremony room and the drawing room where we had our wedding breakfast and reception looked beautiful. the food was superb and the staff throughout the day and evening were excellant. The Metropole deserve to do...
More
Dear Andy B
I am thrilled to read that your Wedding Day was all you had wished for and more. Our hotel is an amazing venue in which to get married and I am delighted that you and your Bride were so well looked after by Tracey, Amy, Laura and teams!
I do hope you may consider us for your...
More
Having stayed at the Hotel as both a couple(September 2011) and part of a large group(May 2012) the standard of service from the moment you book in to when you leave is excellent.All the staff are well trained and care about all aspects irrespective of whether it is their direct responsibility.Food and service in the restaurant particularly good
Dear rolandh652
Thank you so much for your review, I am delighted with your feedback.
As a returning guest I am especially pleased that your experience was consistent - achieving great service sometimes is not enough, and we do aim and strive to deliver great service, all the time.
I do hope we may be able to welcome you back...
More
As part of a large group I would have to say that all of the staff were exceptional making us feel that everyone in the group was equally important. Accomodation was generally good with some rooms exceptional. Food was very good with an excellent variety. Visit was five days early May,
Dear Alan H
I am so grateful to you for sharing your review with us.
A cliche perhaps, but we really do believe the staff to be our greatest asset, they are all focused on our guests, rather than the tasks and I believe that this is what makes the difference!
I will enjoy discussing your review with the team,...
More
If you own or manage Metropole Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
100 Reviews
80 Reviews
55 Reviews
