We have eaten here many times and enjoy the experience regularly. Great atmosphere, excellent service and friendly staff. Especially efficient management! However expectations when high demand even more.......disappointing to see little change in the menu after many many months. Really need some new ideas as faced with the same old choices There are some exceptional pub restaurants in the area... More

Spent just one night at this hotel. The staff were friendly, curteous and attentive. The restaurant food was excellent and our room was clean and comfortable. A very good place to stay.

Just had the best overnight stay at the Crown. We have stayed here about a dozen times now. The general manager that is here now is superb. Always makes you feel special and always has time to speak to everyone even when she seems to be doing a hundred different things. This time we were lucky enough to be given... More

Lovely stay with. 90 year old mother who was beautifully looked after despite age of hotel Staff were all very helpful particularly Kelly who beams positive energy, affability and capability. Congratulations to all & thanks

This is the second time we have eaten in The Crown whilst staying in Wells and once again it was superb. The service was friendly and relaxed and the food did not disappoint. We were staying almost next door the The Crown so managed to pop in early and secure a table but it is very popular so booking is... More

Spent two days at this Hotel. We took dinner there on the second evening, we had a short time on the waiting list and were shown to our table. The food was good and was about the same price as the various other establisments about the town, but served up in civilised manner. This Hotel is popular and rightly so,... More

My husband and I booked the hotel for a weekend to celebrate our wedding anniversary. The staff were brilliant, very friendly, warm and welcoming. We ate in the restaurant on the first night and were both very impressed with the food and service. A special thank you must go to Kelly who greeted us at the beginning of our trip... More

Came for the poetry festival, a short walk down town. Hotel was great. Friendly staff, superb food in the restaurant & good beer in the bar. What more could you wish for? Will be back.

Having been to other Flying Kiwi venues the 'Empty Nesters Club', as we laughingly call our group of four diners, were keen to try the Wells branch. We ate in the Orangerie which was very nice, the tables are not too close together and they serve a great pint of Adnams in the bar. Order a Wells crab salad and... More