This hotel was horrible. We arrived to find our non-smoking room reeked of smoke. They obviously made no effort to get rid of the smoke smell from the previous guest. We had adjoining rooms with a friend so we chose to stay in it. Thankfully, the next day they had taken care of it so our second night was much... More

Have stayed here numerous times but was disappointed this time in May 2013. Hot tub FILTHY. Desk staff having breakfast on their own, too busy to check you out or refill breakfast items. Directed me to an ice machine outside when it was actually inside the breakfast area. No elevators and needed a downstairs room as requested but it was... More

I stayed here with a group of 6 friends (three rooms) for 2 nights on April 2 & 3, 2013. The stay itself was lacking in quality, but the poor customer service since departure has only increased the VERY negative impression. On April 5th, while already in Sedona, I discovered that my camera bag and small tote bag were missing.... More

I had a 3 night stay here with spouse and two children. Was a little worried about staying here after reading negative reviews. But, I was pleasantly surprised from check in to check out. For sleeping and enjoying breakfast, all was great. Our last morning, we did come down for breakfast to find out they stopped serving earlier than posted.... More

Very nice stay in the middle of a long road trip. Clean rooms, beds were great, staff were very friendly. We needed to keep some baby bottles cold over night, and the hotel was very accommodating in providing milk and cold storage for us. Will return next time through!

I was traveling through but was forced to get a room in Williams due to the I-40 being shut down for bad weather. Overall, the hotel is in very good condition, lots of parking, the staff are very courteous and friendly, the breakfast area is very large and spacious with plenty of seating and friendly guests that are glad to... More

We could honestly not have asked for more in the Grand Canyon area. After a lot of research, the hotels nearest to the Grand Canyon were way too pricey. We decided to do the short drive to Williams instead and so glad we did! GREAT place to stay! Nice little town. Friendly folks! Hotel clean and had a full hot... More

Staff was nice except for the attendant who checked us in. She had her head leaning in her hand and wasn't welcoming. Toilet did not work properly. It overflowed the first morning and flooded the floor. There was asign on the toilet on how to flush it. They ended up moving us the next night at our request. That was... More

I took month vacation with friends and on my last stay we ended up in Williams, AZ at a Quality Inn - I had no idea what to expect. It was clean outside and the price was reasonable. We walked into the hotel and was welcomed by the Manager, Nancy. She was very nice and gave us a great room... More