This is a tough one to write. Part of a package deal, and certain things here are just excellent and others are just inexcusable for the price. First of all, this place has the most confusing, rat-maze layout of a hotel I've ever seen. It needs maps on the wall. My first evening it was easier to go outside and... more

After reading some negative reviews about this hotel, I was a little concerned, but I found our rooms to be clean and comfortable. The beds were excellent, and we were able to sleep well. The food at the all-you-can-eat buffet was quite tasty as well, and we had a fantastic time. I would have liked high-speed internet in the room,... more

We booked a two-day package that included the train ride and meals besides the room and were very happy with everything EXCEPT the food. To say it was terrible would be an understatement. The breakfast buffet was OK, but the dinner meal was pitiful. All we could find that was edible was the macaroni and cheese. SO if you are... more

We stay at the Grand Canyon Railway Hotel as part of the package with the train trip to the Canyon. This is a magnificent old hotel and was a great experience staying here. The pool and jacuzzi were great, the pool was a little bit cold for me, didn't worry the kids though. The bed are very comfortable, and you... more

Internet in the lobby only? For the price of the room not convenient. Overpriced for the room and amenities. Food not worth the money in the package for the buffet. 19.00 per person for breakfast, give me a break! Wasn't much better for the evening meals either. If we had known it was a buffet for the restaurant we would... more

Some people would complain if they were hung with a new rope. At check in, we were greeted by friendly staff who offered helpful tips to help make our trip a success. Our luggage was tagged and was where it needed to be at each point. The train ride was very comfortable and the staff was friendly and courteous. The... more

Megan booked my Grand Canyon Railway experience and she was just terrific. She had wonderful suggestions without pushing me in any specific direction and she was ABSOLUTELY correct on each account. I would highly recommend the 3-night experience and make certain to pay extra for the Luxury Car and see if you can get on Jack's car, 'The Chief', since... more

While we liked the location and convenience to the railroad, we were very disappointed with our stay at the Grand Canyon Railway Hotel. The staff was unfriendly, the room was sparse, the tv had lousy reception with about five working channels, limited bath ammenities, and no Internet access. Worst of all were the meals at the Depot Cafe that resembled... more

My husband and I received this trip from our children as a 40th wedding anniversary gift. After careful research, we booked the AAA "Rails to the Rim" package. Using AAA affords a sizeable discount on the package. We chose the three night package which included two nights in Williams and one at the Maswik lodge at the rim. This package... more